Devices

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2042 Topics

Fozzy 222
Newbie
Fozzy 222Newbie
asked in Device & Phone Support

OS Maps does not work when tracking a route

I have used OS maps on my old phone switched to a Moto 32 and it does not function properly.I have downloaded the map of the area I will be walking in, so that I can still record my route even if I loose phone signal.I keep having the app loose signal and draw straight lines on the map often to point miles away from where I am. The GPS and Google maps work but OS maps doesn't.Can anyone suggest a fix.   

1
Mohammed
iD Mobile Employee
1 year ago
Nick Drew
Newbie
Nick DrewNewbie
asked in Device & Phone Support

PAC code not worked

I have recently joined ID and used a pac code to port my number accross. I receive texts and calls on the correct number but when i reply to them the texts come through on the recipients phone as the original number which i was given from ID. 

4
Tom
iD Mobile Employee
1 year ago
Kristine Mckay
Rookie
Kristine MckayRookie
asked in Device & Phone Support

New Sim Card

My monthly phone contract is over and I have opted for a sim only deal to pay on a monthly basis.When I filled in my details it seemed that I could keep my old number because I was an iD customer. After reading articles I am no longer sure... do I need to do something to keep my current number when my new Sim arrives?Do I need to cancel my original monthly phone contract? If so how do I do that? I don't want to get caught out and not have an active plan if I cancel but don't have my new Sim yet. 

17
Tom
iD Mobile Employee
8 months ago
T
Civilian
Tom_1653Civilian
asked in Device & Phone Support

unknown caller ID

I cannot see caller ID so don't  know who's calling. This is not a phone issue, so must be something related to ID. Can anyone help?  

11
Kash
iD Mobile Employee
1 month ago
E
Newbie
Emmanuel BaafiNewbie
asked in Device & Phone Support

Incoming caller ID not showing

My Incoming caller ID not showing for all my contacts 

5
Ryan
iD Mobile Employee
2 years ago
Nigeynige
Civilian
NigeynigeCivilian
asked in Device & Phone Support

Message received, saying my number ported, but it hasn't

My port from EE is supposed to have taken place today. I received a text from ID to say that it has ported and my old number shows in the app, but call and messages are still going to my old phone on EE. Any ideas?

2
WelshPaul
Legend
2 years ago
Alice McBride
Newbie
Alice McBrideNewbie
asked in Device & Phone Support

switching number, same provider

I am with ID and have recently bought a new contract. How do i transfer my old number and cancel my old plan?

6
Rory
Newbie
1 year ago
Annie Newstead
Civilian
Annie NewsteadCivilian
asked in Device & Phone Support

Calls cut off mid call "sorry, the number you have dialed has not been recognised"

I have been with ID Mobile for about a month.  I am currently in Belgium.  I have an iPhone 8 Plus. When I call a uk number, I get through and am talking to the person I have called, when a voice says “sorry, the number you have dialled has not been recognised” and then cuts off.My husband has just tried to call me (to see if I can receive calls) and I hear a voice saying “sorry the number you have dialled has not been recognised … “. It then goes straight to voicemail.Is this a network problem?    The network says BASE on my phone (that’s the one it automatically goes to).  I have not problems using mobile data.Is this a problem with the APN?  I don’t appear to have access to adding a new APN (having looked up on the ID Community for similar problems).I’d be very grateful for some advice. Thank you.

3
Tom
iD Mobile Employee
4 months ago
Pritpal
Rookie
PritpalRookie
asked in Device & Phone Support

5g calling not working on Samsung S10 5G

I have a Samsung S10 5G that has the WiFi calling toggle and also supports WiFi calling. It has worked with other Sims for this feature before. However I cannot get WiFi calling working with my new ID mobile SIM. Why is this? Any help appreciated as I just cannot understand why it is not working.

8
andewhite
Legend
2 years ago
B
Newbie
BulgakovNewbie
asked in Device & Phone Support

Cut off mid call

I regularly cannot dial a number, getting the message “Sorry, your service does not allow access to this number”. It usually stops after a few tries, but is alarming- like most people I don’t have a landline. Sometimes I get no message, but no connection either. Yesterday mid call I got the message and was then cut off (after 45 mins, to a friend’s personal mobile). I have unlimited minutes and there was no (apparent) network problem. I was able to redial and it was fine. Please help.

10
Tom
iD Mobile Employee
10 months ago
Leo Simpson
Newbie
Leo SimpsonNewbie
asked in Device & Phone Support

Is the iPhone 11 Contract New or Refurbished?

Now, I am not sure if someone has already asked this question but if so I haven’t found one questioning this but;One of my family members recently bought an iPhone 11 on Contract and since we ordered it on Saturday 9pm and this Monday is Bank Holiday, first question is what day would this phone arrive?Main question is are iPhone 11 contracts from iD new or refurbished?Sorry for the double question aha, but any answers appreciated

1
Kash
iD Mobile Employee
10 months ago
A
Newbie
ArthurCNewbie
asked in Device & Phone Support

New phone broken after 11 days of having it

Took out new contract 11 days ago with Redmi Note 11 Pro 5g for my son. Just discovered the volume buttons have fell off and can't find them. What do I do as it's impossible to contact ID!! Do I just go back to the Currys store where I got phone from?

4
Kash
iD Mobile Employee
1 month ago
Jannine Hall
Newbie
Jannine HallNewbie
asked in Device & Phone Support

bad line when calling out

Whenever I make a call the other person can't hear me clearly and line breaks up any idea how I can fix this or at least talk to someone from customer service please 

1
Rory
Newbie
2 years ago
I
Newbie
Ian StansfieldNewbie
asked in Device & Phone Support

Unable to transfer number

Just transferred to idMobile but unable to transfer number - meant to be 3 easy steps but not working. Any help appreciated 

11
Mohammed
iD Mobile Employee
9 months ago
Carl Sherwood
Newbie
Carl SherwoodNewbie
asked in Device & Phone Support

Internet connection keeps dropping out.

Hi there, can anyone shed some light on my issue? I recently joined ID mobile on contract, and have found it good so far, with the exception of one thing.At night (but also occasionally during the day) my internet drops. If I’m on Facebook for example, it comes up with a message at the bottom saying not connected to network, followed by another message saying connection restored. Constantly, like every 5 seconds or so changing from one to the other. I can’t play live games because of this issue either.  I was with a provider before joining ID, which also uses the Three network, and never come across this problem. I used my old sim in my new phone for a couple of days whilst waiting for my number to change over,  and it didn’t do it then. I have a full signal and 5g and it still does it. Practically every night. I’m lost! Thanks for any help in advance!

3
Tom
iD Mobile Employee
2 months ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Device & Phone Support

unblock sim after finding phone

I thought I had lost phone so I blocked it. Then found ut and unblocked ut over an hour ago but still saying blocked. O need to use it urgently so really need ut unblocked

3
Kash
iD Mobile Employee
6 months ago
J
Newbie
JloWildNewbie
asked in Device & Phone Support

Ported number from tesco mobile is unassociated with Sim

Hi there,  Ive had a nightmare setting up my new contract with ID and porting my old number over. It ported on the date expected and a confirmation text received from ID to say it’s complete however I can’t sent text messages. When I looked into it, it seems the number I ported over to this contract is unassociated with the sim and therefore I can’t select it for iMessage nor activate it in my Apple ID account.  I’ve tried everything I can find online. Is there anyone that can help please? Really want to get this sorted as I can’t use my phone if I’m not connected to the internet. 

10
Kash
iD Mobile Employee
6 days ago
Lauren Dumbarton
Newbie
Lauren DumbartonNewbie
asked in Device & Phone Support

Contract Change

Hello I have recently changed my contract & have received the new SIM card. As I was already with ID mobile can I not continue using the old one? 

7
J
Newbie
1 month ago
S
Newbie
Steelmen91Newbie
asked in Device & Phone Support

DATA ROAMING NOT WORKING IN FRANCE

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

4
Tom
iD Mobile Employee
24 days ago
Lucy Rostron
Newbie
Lucy RostronNewbie
asked in Device & Phone Support

accidentally deactivated my sim card

I am in Australia and have accidentally deactivated my ID mobile sim. It now won't let me reactivate it. I deactivated it around the 22nd October. Is there any way I can get my number etc back???Lucy 

1
Kash
iD Mobile Employee
1 year ago
BartK
Civilian
BartKCivilian
asked in Device & Phone Support

Bar has not been lifted! 2 days

I do not pay by direct debit, I pay manually every month for my phone, I’m up to date with ALL my payments, I got a text saying payment was due otherwise I’ll get suspended, I made the payment and my phone has been blocked for 2 days since, When I try to make an outgoing call it says I have already paid, you have broken the contract as it has been more than 24 hours, I would like a resolutions teams adviser to contact me because I have been unable to use my phone which I need for safeguarding of children, I have tried resetting my phone many times and taking the sim out and putting it back in. You have broken the contractual agreement, I no longer wish to have a contract with you, you can have the phone back I don’t want anything to do with this company, I want to be contacted I have linked this to my Facebook account, you know my details, number ends in 899 Edit:After posting this topic I now get the following error message when trying to access idmobile main site:The requested URL wa

2
Mohammed
iD Mobile Employee
1 year ago
N
Newbie
Njames59Newbie
asked in Device & Phone Support

incoming calls cut off after 2min 5sec

Since September, some incoming calls just end, no message or anything, just stop. Looking at the call logs, these calls all end after 2 minutes and 5 seconds. It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls. My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone. My phone is an Xiaomi Redmi Note Pro 5G. Any sort of ideas to combat this frustrating issue would be welcome.

9
Kash
iD Mobile Employee
3 months ago
Lisa Thompson
Newbie
Lisa ThompsonNewbie
asked in Device & Phone Support

Keeping my number

Hi. Can you help me please? I’m currently on a ID mobile SIM only contract (with a very old iPhone), so I recently purchased a new phone/sim contract online for ID mobile. I need to move my number, but want to be sure I follow the right process. Could you advise the best way to do it please? Thanks

3
Kash
iD Mobile Employee
6 months ago
R
Newbie
RogerBNewbie
asked in Device & Phone Support

Find my account

I have looked around on here but I cannot see a similar topic, so I have started this one with apologies if this has been covered elsewhere.Both my partner and I have ID accounts. He is not technically minded so I set them both up and they are both paid from the same bank account. We wish to review his account but cannot access it. The login on the app recognises me [Face ID or Touch ID] and takes me to my account but I cannot get to his.Any idea how I can access the other account please?Many thanksRoger

4
Michelle
iD Mobile Employee
2 years ago
Danny Keane
Newbie
Danny KeaneNewbie
asked in Device & Phone Support

Faulty phone (under 6 months old)

Hi, My iPhone 12 pro is not connecting to either Wi-Fi or data. No page will load.It says it is connected, but no page requiring internet will load.Other gadgets in the household are working via the Wi-Fi.The phone is just over 5 months old. It had a few 'jittery' moments after buying it (literally the day of, and onwards).I knew i should have taken it in to be replaced, but i was new moving to London, and really needed my phone for work - the 14 days flew by, and i didn't have chance to get into the store i bought it from. The complicated part of all of this is that i am now in Mexico for 6 months.Is there anything that can be done to help get me back on track with this phone/have it fixed, in the position i am in? P.s, i have a Mexican sim card with a data package. This is the data i am referring to when i say Wi-Fi & data not working. Any assistance appreciated.Danny

2
Danny Keane
Newbie
2 years ago
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