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incoming calls cut off after 2min 5sec

Forum|Forum|2 years ago
January 17, 2024
18 replies
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Since September, some incoming calls just end, no message or anything, just stop.

Looking at the call logs, these calls all end after 2 minutes and 5 seconds.

It is random, some days it wonts happen, other days it will happen continually until I call the person back, then it does not happen. Only happens on incoming calls.

My wife has changed phone and SIM supplier and still it persists when she calls me. Leads me to think the problem is my phone.

My phone is an Xiaomi Redmi Note Pro 5G.

Any sort of ideas to combat this frustrating issue would be welcome.

This topic has been closed for replies.

Best answer by andewhite

Thanks for the reply @andewhite

Forgot to put in the original message that my phone is a Note 12, which appears on the list you linked.

I bought the phone and SIM through ID Mobile, so I hope they are trouble free.

So, maybe I have a faulty SIM? I probably need to ask for a new one.

If these issues started Sep-2023, perhaps an Android update (on your Redmi) is to blame.

Otherwise, if nothing else has changed, maybe your iD SIM card has developed a fault.
A faulty SIM card seems able to cause various mysterious service issues - so a replacement might be the answer in this case, and is worth a try.

andewhite

Platinum  Contributor

Perhaps somehow you’ve got a faulty SIM card, @Njames59. Otherwise, maybe your Redmi handset isn’t approved by iD Mobile, for completely trouble-free use of their network.

Check this online at https://www.idmobile.co.uk/help-and-advice/approved-handsets.

Forum member (non-iD).

N

Njames59Author

New Contributor

Thanks for the reply @andewhite

Forgot to put in the original message that my phone is a Note 12, which appears on the list you linked.

I bought the phone and SIM through ID Mobile, so I hope they are trouble free.

So, maybe I have a faulty SIM? I probably need to ask for a new one.

andewhiteAnswer

Platinum  Contributor

Thanks for the reply @andewhite

Forgot to put in the original message that my phone is a Note 12, which appears on the list you linked.

I bought the phone and SIM through ID Mobile, so I hope they are trouble free.

So, maybe I have a faulty SIM? I probably need to ask for a new one.

If these issues started Sep-2023, perhaps an Android update (on your Redmi) is to blame.

Otherwise, if nothing else has changed, maybe your iD SIM card has developed a fault.
A faulty SIM card seems able to cause various mysterious service issues - so a replacement might be the answer in this case, and is worth a try.

Forum member (non-iD).

Lauren K

iD Mobile Employee

Hi @Njames59, we’ll be able to investigate this further. We’ll try out a replacement SIM, and then investigate further if required.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

-Lauren

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Njames59Author

New Contributor

Hi Lauren

I have changed the SIM and still have the same problem.

I have replied to the private message but so far had no reply. Where do we go from here? At present I cannot confidently receive calls without it cutting out.

Thanks

andewhite

Platinum  Contributor

Hi Lauren

I have changed the SIM and still have the same problem.

I have replied to the private message but so far had no reply. Where do we go from here? At present I cannot confidently receive calls without it cutting out.

Thanks

FYI, iD staff who read user posts in this forum have stated elsewhere it may take at least 72-hours, possibly longer, before they’re able to reply to a PM.

In my experience, help & support via the iD social media team is the most effective iD Mobile currently provide.