Devices

Find out about the latest devices available and get any help you may need with your device settings

2039 Topics

D
Newbie
Dylan1903Newbie
asked in Device & Phone Support

Phone not receiving texts or calls - cannot log into anything including ID account to seek help

I REALLY NEED TO FIND A WAY TO SPEAK TO SOMEONE PLEASE. I cannot log into my account and cannot use the the help service because it sends a text to my phone which is not receiving texts. I am effectively locked out and my number no longer in service. The inability to speak to someone to fix this is completely insane. Please can someone help me

4
iD Support
iD Mobile Employee
9 hours ago
Umair Zahoor
Civilian
Umair ZahoorCivilian
asked in Device & Phone Support

id account

I am id mobile  customer and when i tried to open id app or id account its said always oops something wrong i dont know how to open my id app   And also  this is so bad thing u have no any phone service where we can talk someone this is so cheap customer service 

4
Lauren
iD Mobile Employee
8 hours ago
Steve Marshall
Newbie
Steve MarshallNewbie
asked in Device & Phone Support

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

4
Lauren
iD Mobile Employee
8 hours ago
Paul Mathersmith
Civilian
Paul MathersmithCivilian
asked in Device & Phone Support

Why is my first bill payment more than the invoice stated?

Hi, My contract started on 11th April, and I was sent an email saying my bill for the first month would be one amount, yet you have taken out the full monthly rental amount.  Why is this?

4
Lauren
iD Mobile Employee
7 hours ago
S
Newbie
SLOPPYNewbie
asked in Device & Phone Support

Data Upgrade - Cooling off period.

I've just renewed my phone and sim contract. I'm currently in the cooling off period. The box isn't opened and I've not broke the seal because I'm now regretting not getting more data. Is it too late to increase my data allowance in the contract or do I have to use my cooling off period to cancel the contract and start again? I don't want to keep buying extra data every month via the idmoble app.  Many thanks in advance. 

4
Lauren
iD Mobile Employee
4 hours ago
Frank Pessell
Newbie
Frank PessellNewbie
asked in Device & Phone Support

Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me  

4
Kash
iD Mobile Employee
12 days ago
E
Newbie
eyephoneNewbie
asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

4
Kash
iD Mobile Employee
12 days ago
P
Newbie
Patw62Newbie
asked in Device & Phone Support

after app upgrade price plan changed

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ?  

4
Tom
iD Mobile Employee
9 days ago
B
Newbie
benrylance23Newbie
asked in Device & Phone Support

No welcome email

I have just joined ID Mobile after switch providers, I used my PAC code to keep my phone number, so far I haven’t received a welcome to ID Mobile email and can not log into the app because my phone number doesn’t work, any ideas on what I’ve done wrong, thank you

4
Kash
iD Mobile Employee
4 days ago
Sipos Csaba
Civilian
Sipos CsabaCivilian
asked in Device & Phone Support

Is the oppo find x3 pro unlocked?

I would like to know if the Oppo find x3 pro is unlocked or locked before to buy? 

3
Mohammed
iD Mobile Employee
2 years ago
S
Newbie
SueANewbie
asked in Device & Phone Support

Anybody advise why my tests are not being sent, after switching my sim onto my old number

Switched my old number over to id sim today, saying it’s complete, but I am unable to send texts messages? Anyone know why please? 

3
Mohammed
iD Mobile Employee
2 years ago
Sydney Charles
Civilian
Sydney CharlesCivilian
asked in Device & Phone Support

Samsung say my Galaxy A12 is not genuine

I want to always have the time on my Galaxy A12, as i did with my A3. I enquired with Samsung as to why I don’t have an Always On setting and they said my phone was not genuine. I have the transcript of that accusation. https://www.sammyfans.com/2021/06/30/samsung-one-ui-3-1-how-to-use-new-always-on-display-aod/ shows the feature using One UI3.1, which I have, but I don’t have the Always On option so can’t see the time at night any more.Has Samsung taken away that feature for new models and not told their support people?

3
Will
iD Mobile Employee
2 years ago
Allan Rothwell
Newbie
Allan RothwellNewbie
asked in Device & Phone Support

Upgrading from iphone 5 to iphone 7

Hi there, I want to change from my iPhone 5 to an  iPhone 7. Do I just put the simm card into the iPhone 7 and then carry on or are there other things to arrange?. Many thanks Allan

3
Allan Rothwell
Newbie
2 years ago
S
Civilian
SoniaHCivilian
asked in Device & Phone Support

How to add another mobile to the ID mobile App?

How can I add another 2 mobile numbers to the ID mobile app? Thanks

3
Will
iD Mobile Employee
2 years ago
appledoreblue
Newbie
appledoreblueNewbie
asked in Device & Phone Support

Can't change My Number to ported number on iPhone

Hi,I ported my old number without a problem, but the number originally supplied on the iD SIM still shows on Settings>Phone>My Number, and it says on Messages and FaceTime that I only have a certain number of days left with my old/ported number because it is not associated with this phone.I’ve tried changing the number in Settings>Phone>My Number, but it won’t save the ported number.Any suggestions appreciated!Thanks.

3
andewhite
Legend
2 years ago
R
Newbie
Raj1972Newbie
asked in Device & Phone Support

wifi calling stopped working on iphone 12 pro

Wifi calling has suddenly stopped working on my iphone 12 pro max. It had been working fine until a few weeks ago. Tried turning my phone on/off several times without any luck. Enabling flight mode but again with no luck.Any advice?

3
Kash
iD Mobile Employee
2 years ago
A
Newbie
alex1763Newbie
asked in Device & Phone Support

Replacement Sim

Need a replacement Sim and Chat isn’t much good when there is no option for this. Can anyone help pls, need it asap. thanks

3
Mohammed
iD Mobile Employee
2 years ago
J
Newbie
JimbobpopNewbie
asked in Device & Phone Support

Unable to connect while roaming

Hi, I’m in South Africa and I’m unable to use my phone.I have enabled roaming (both on my ID account and iPhone) but it does not work. I have attempted to connect directly to both VodaCom and MTN, both don’t work. Reading other articles and I need to input my APN setting, but there is no option to allow me to do so. Apple say that if this option is not available then to contact your carrier.Then to add to the pain, I’m unable to gain access to the online chat help as the button does not work on either my iPad or Phone…. Please help me asap, I need my phone to get around (Uber) and also to keep in contact with my family…:(

3
P
Newbie
1 year ago
javelin6wd
Newbie
javelin6wdNewbie
asked in Device & Phone Support

Are iD handsets unlocked?

Looking at getting new contract and i want to know if the new phone will be supplied unlocked. 

3
Kash
iD Mobile Employee
2 years ago
S
Newbie
SrollsrusNewbie
asked in Device & Phone Support

Data not working, reset settings, tried aeroplane mode, restarted phone, manually input settings. no solution.

Data not working, reset settings, tried aeroplane mode, restarted phone, manually input settings. no solution. 2 days it's been doing this now have an exclamation mark beside my signal bars. WiFi is no problem and still receiving tects and calls 

3
andewhite
Legend
2 years ago
B
Civilian
brendanxxCivilian
asked in Device & Phone Support

rolling monthly contracts

Hi,I’m considering joining ID mobile but am a little confused by the fact that for £8 a month I can get a monthly or 12 monthly contract but both with 12 GB data and unlimited texts and calls. What would be the advantage of getting the 12 moth. contract?

3
B
Civilian
2 years ago
G
Newbie
Gary CoxNewbie
asked in Device & Phone Support

id mobile pin

I keep my idmobile phone in Thailand, I am in the UK, I want to upgrade, but it does not recognise my pin, last two digits of bank for direct debit and last two digits of mobile number, a and to set up the id mobile app, it sends a code to my phone, which is in Thailand.

3
Will
iD Mobile Employee
2 years ago
P
Newbie
philipbakerNewbie
asked in Device & Phone Support

I tried to call a french landline today using my id sim only monthly account.

I tried to call a French landline number today using my id sim monthly account. I have over 1100 minutes available to me but I received an automated message stating that I had reached my limit. Has id changed their eu calling and roaming deal?

3
Michelle
iD Mobile Employee
2 years ago
L
Newbie
LetiziamaruzzaNewbie
asked in Device & Phone Support

NEW iphone 12 mini. battery capacity at 94%

Hi. I purchased this iPhone 12 mini may 2021. It’s on contract and was a brand new device. I have been having numerous issues with the device, the main one being the battery life!! I have recently been finding the device crashing and freezing. I have since looked at the device’s battery health and battery’s maximum capacity. Currently it is 94%. Two days ago it was 97%. Is there anyway to regain full battery capacity? If not would this be covered under guarantee? If yes to guarantee cover how do I go about this? I’m forever having to charge the device. When off charge I’m lucky if the battery lasts 2-3 hours before losing power. Thank you in advance!

3
andewhite
Legend
2 years ago
N
Newbie
NeilJDNewbie
asked in Device & Phone Support

Wifi calling Pixel 4a 5G

I recently bought a Pixel 4a 5G direct from Google. I have tried to activate Wifi calling but within Call settings it says “Call over mobile network”. Does this mean that wifi calling is not active and if so, how do I activate it please?

3
Ryan
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?