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Find out about the latest devices available and get any help you may need with your device settings

2059 Topics

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benkirk01Civilian

asked in Device & Phone Support

messed up

I just payed my bill and it charged me 3 times but still not working ! ever phone call i make it says welcome to id you are contacting our customer payment helpline but our records show you have no outstanding payments goodbye. NO MATTER WHO I RING

Matthew ShelleyNewbie

posted in Device & Phone Support

Is anyone else feeling scammed?

I have been back and forth with this company for months, i’ve changed my sim like they suggested, tried multiple locations, and been bribed by them with £20 to dismiss an issue, and yet after claiming they’ve fixed the issue, i’m sitting here unable to make, take, any calls using the sim. It’s embarassing. I am needing to use whatsapp or discord for people to communicate to me, because how poor this service is, Even when I call tech support, they can’t hear me properly due to the terrible service.

caffeinateddigitalNewbie

asked in Device & Phone Support

Internet/4G Coverage at Home

I’m having issues with 4G in my home. Since I always connect to my home WiFi this has never been an issue. But recently during a home broadband outage, I needed to use my phone for Internet.My iPhone XR shows 4G connected but I cannot access anything online anywhere in my house, with sporadic access at best.My partner is on EE and has no such issues.How can I check and rectify this? When I got the SIM, the coverage was checked and all seemed fine.

Marie CCivilian

asked in Device & Phone Support

being billed twice for two months now!!!!!

Hi there,can someone please phone me tomorrow on [REDACTED], as I have been billed over 30 and 40 for two months running after upgrading. It’s taken me over an hour to sort out this community thing. If I don’t hear from anyone I will be formally complaining. Can this please be sorted asap. I cannot afford the extra billing and shouldn’t be having to pay all this extra. I am a loyal customer, but won’t be if this continues. Thank you. Marie

Diane CaroleNewbie

asked in Device & Phone Support

New phone but no number or sim

Hi, I signed up for a pay monthly package on Wednesday 23rd August. The Phone arrived on Friday 25th but there is no SIM and the number that I wanted to port across from 02 is not recognised. I completed the PAC code as part of the application process but when I try to sign up to the ID mobile app with it, it is saying “number not recognised”so, how do I get my sim delivered and how do I get my number to transfer across from O2? thanks for your help.

Sarah MeadowsNewbie

asked in Device & Phone Support

not receiving text messages

I’ve just switched from EE to ID last week no have not been able to send or receive text messages (unless it’s iMessage). when I put the SIM card in I didn’t realise I needed to register it. I’ve tried to do this since but it says sim already registered so that can’t be the issue. I’ve gone through all my settings and everything looks as it should be. Any ideas? thanks

BobSpeightNewbie

asked in Device & Phone Support

When my number changes.....

HiI am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.Thank you,Bob Speight

Sjb123Newbie

posted in Device & Phone Support

9 days and counting since i got locked out

I stupidly used the wrong password once too often and got locked out. I am now in to day 9 and 9 contacts with the “customer service!” chat line. I was promised 3 to 5 days to unlock the phone yet here we are 9 days in and after yet another promise to raise a ticket and after 3 complaints being raised the latest is asking me to wait another 24 to 48 hours. The chat line team cant talk to the technical team and for some reason they are insistent i cant talk to a manager so they keep raising tickets that aren't actioned and the whole frustrating, annoying and aggravating process rolls on. Can anyone help?

gergana21Newbie

asked in Device & Phone Support

Roaming destinations

Hello,I have a problem to received text message on a Broad because network operators in Bulgaria are only Vivacom, Telenor. To be able to received text message I need A1 operator. How I can solve this problem?Thank you!

monk_3Newbie

asked in Device & Phone Support

Samsung Galaxy A54 Ram

I am considering upgrading to the Samsung A54 yet I cannot find out which version I will be getting if I do with there being a 6 and 8gb ram option for the phone itself but not on the ID page. No doubt I would like the 8gb but would very much like to know if it is this one I am getting or the lesser.Thankyou.

sammajkaCivilian

asked in Device & Phone Support

upgrade late delivery

i upgraded to the iphone 11 on the 30th of jan and it stated that the phone will be available from the 3rd so its now the 10th of feb and i havent received any sort of delay email or anything like that and the order reference number cant find anything on dpd website, if you could get back to me that would be sick. the order reference number: 120210384

sa34Civilian

asked in Device & Phone Support

Change number (porting from one line to another)

Can I change my number 1 year into my contract to a number on my other phone that is just about to end contract?Thanks

AnthonyChiuNewbie

asked in Device & Phone Support

ID Mobile Not Blacklisting My Stolen Phone

My iPhone 15 Pro was stolen whilst on holiday on the 07/02/2024, I reported it to ID mobile on the 08/02/2024 and asked to block my phone and SIM. They blocked my SIM but the IMEI number of my iPhone was not blocked. I have returned from holiday and trying to get the IMEI number blocked for insurance. However ID are saying the IMEI number is not on the system because I bought the iPhone through Apple.Previous articles suggest ID mobile can show proof of usage of the SIM in the iPhone, but the Advisors on Chat refused. I have the original box and proof of purchase, if ID mobile needs me to provide the IMEI number.I need to get the IMEI number blocked, please help!

Alan BuckleyRookie

asked in Device & Phone Support

Not Receiving Some SMS Messages

I am not receiving one time password SMS messages from my Polish bank. I have contacted them and their records show the message was sent and received by my phone operator but not forwarded on to me.

asked in Device & Phone Support

No access to Adult site

I have switched my number to id mobile now. I cannot get access to porn sites

seventhsealedCivilian

asked in Device & Phone Support

PAC

Hello,I recently switched to ID Mobile and had my number ported over. However, the SIM didn’t work and I cancelled my contract within the cooling down period. I now want to port my number to a different provider but am unsure of how to get my PAC as I never once had service on ID so was unable to request it via text. I am also unable to create an account with ID with either the number originally supplied to me or through my transferred number. This is extremely frustrating.

asked in Device & Phone Support

how do i add another plan to my ID app?

I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them.

Grant RichardsonNewbie

asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted.

I’m trying to switch to ID mobile from 3 using my PUC code but keep getting this message: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

Kelly NewthNewbie

asked in Device & Phone Support

sim not working in iphone 13 pro max

I’ve transferred an old sim my son had into his new phone but now he cannot connect to mobile data? he has an I phone13 pro max now?

mgb311Rookie

asked in Device & Phone Support

Nothing works.

I received my new iPhone 15 on Monday with my number being transferred on Tuesday, since then it only works via Wifi. The phone itself has full bars of signal and says its on 4G. I’ve checked the coverage map and it says it gets 4G. Three says ‘We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.’ Not sure how long thats been on their website but the problem has been at least 3 days. I’ve done everything ID suggests, cleaning the sim, trying a different phone, resetting network settings etc etc. Worst service I’ve ever had. No 4G No 5G Sometimes I get 3G - (being switched off at the end of 2024) Can’t receive phone calls Can’t make phone callsThanks!

Joanne VincentRookie

asked in Device & Phone Support

poor coverage

Any one had problems with network coverage at Winthorpe - near skegness, never had an issue before but this weekend it was virtually none existent. Both for me & my mother we are both with ID. Thanks

kahliakahliaNewbie

asked in Device & Phone Support

latest bill

I would like to query why my latest bill was so high? It is supposed to be £53 each month but the last bill was £30 more. Can you clarify why please? thanks

Georgina ThomasNewbie

asked in Device & Phone Support

data/service not working AGAIN

Honestly, since I’ve taken out this contract I haven’t been able to use my service or data properly without interruptions. When I call someone or if they call me and I am at home, it just goes blank, I cannot hear the caller nor can they hear me. Same with my 4/5G. Nothing works. It is absolutely awful for £62 per month

Road RunnerNewbie

asked in Device & Phone Support

sim only deals

As a current and happy ID customer I can now upgrade and im looking for a sim only deal, the question is the deals on the website and the deals in the app differ, I'm assuming they are new customer deals as it let's me add to basket but then needs all my details etc and to perform credit checks etc. Surely as a current customer you already have details, such as banking, address etc, or do I have to upgrade through app, thankyou in advance for any answers

Sandra HerbertRookie

asked in Device & Phone Support

SIM Problems

Recently signed up with ID and ported across my previous number. Bizarrely, some of my contacts are receiving calls and messages from my that show up as from the original, temporary ID number. Have tried three times via Live Chat to resolve. Have checked that my ported number is showing as attached to the SIM and rebooted. It is only happening (so far) with a handful of contacts but is causing real probems as these people have replied to the temporary (now defunct) number, and of course I haven’t received the replies - this has caused major problems in some cases.I am now being told that a new SIM card will be sent out but I remain unconvinced that this will resolve the issue - as I said, my ported number is showing as the number attached to the SIM and most contacts are working fine with this number. Anyone else had these issues, and more importantly, do you know how to resolve?Many thanks

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