Devices

Find out about the latest devices available and get any help you may need with your device settings

2037 Topics

P
Newbie
Philip HayesNewbie
asked in Device & Phone Support

wrong number showing on txts after porting

My wife informed me yesterday my txt's to her phone are coming up from the temporary number that came with my new Id Mobile sim. despite my old number being ported over correctly. Phone calls and whatapp are correct, its just the txt’s that are wrong, if she txt's my number its ok, if she txt's or calls the temp number she gets number unavailable.All txt's to other number show my correct number?The only thing I can think off is I did txt' her on the temp number, before my prober number was ported over to test the line and the new phone. The phone is a Samsung s20+I have tried turning of the phone, Taking out the simRestarting the phone after 5 minsTurning off the phoneReinserting simStarting the phoneIt made no difference

3
Tom
iD Mobile Employee
5 months ago
SareeCook
Newbie
SareeCookNewbie
asked in Device & Phone Support

keeping my old number is not working properly

My new SIM card is in, I did the pac number to keep my old mobile. But it keeps changing to use my new number from ID and my old number… what can I do?

1
Kash
iD Mobile Employee
11 months ago
N
Civilian
niamhmack.xCivilian
asked in Device & Phone Support

Roaming

I’ve went through all of the advice for how to make my roaming work while abroad and none of it has worked. I don’t understand what else I am meant to do. I’m alone abroad so need data available, if someone could get back to me asap with how to fix this issue it would be appreciated.

8
Tom
iD Mobile Employee
8 months ago
H
Newbie
H_852Newbie
asked in Device & Phone Support

Incorrect Details on iD mobile account

I bought a phone with an iD mobile account in a Black Friday deal.  Since receiving the phone I have been unable to use the SIM card - it just says no signal. I have also tried to register for an iD mobile account but it keeps saying that my details are incorrect.I contacted the live chat for assistance and was told that the new number I have been given by iD mobile is connected to somebody else’s details.  The live chat people refuse to discuss anything with me because they say I am not the account holder because the details I am giving them do not match what is on their system.  I have emails from The Carphone Warehouse addressed to me and proving that I entered my details correctly when purchasing the phone and the contract as well as the invoice and a copy of the direct debit information which also has my details on it. When I contact The Carphone Warehouse to try to resolve the issue they say that my details are correct on their system and it is a problem with iD mobile so I shoul

1
Tom
iD Mobile Employee
4 months ago
W
Newbie
Waqas Ul MananNewbie
asked in Device & Phone Support

phone contract

Hii Have ordered Samsung Galaxy S23 128Gb still waiting for delivery not arrived yet.order number is 130744872

8
Kash
iD Mobile Employee
3 months ago
A
Newbie
Ans OtonevNewbie
asked in Device & Phone Support

PAC not working

New to this iD mobile and starting to regret it. PAC code, name, mobile and transaction number submitted…comes back with errors … no call center

3
Kash
iD Mobile Employee
1 month ago
M
Newbie
Marek KroplewskiNewbie
asked in Device & Phone Support

Can I change my phone while staying with my old phone number?

Can i  change my phone while stayIng with my old phone number

2
Kash
iD Mobile Employee
1 year ago
Reachingout
Newbie
ReachingoutNewbie
asked in Device & Phone Support

Account help

Following over a week of Hell (not least because of the current outage of Three network) I appeal to the community to add some clarity to an issue I am fast losing track of.I had an unlimited data sim card deal of £18 pm. The card sat in my home router which provided WiFi throughout my home for my wife's tablet and my laptop. Also Sky sports TV. I wrongly changed my deal to a £7 pm month deal and promptly lost all internet access some six hours later once the data was used up. Id were adamant I could not return to my old deal so I cancelled the direct debit and ordered another unlimited data plan at £15 PM however I am unable to get the new sim card activated to the new account receiving the message the sim is already registered and activated?After a week of no broadband, today Saturday afternoon 4pm ish suddenly my internet came on and I was able to finally use my wifi with my phone. I am as confused as it is possible to be with which account is now working. I have around 10 transcrip

4
Tom
iD Mobile Employee
4 months ago
E
Newbie
Emmaj182Newbie
asked in Device & Phone Support

Transferring mobile number Issues

Received a text - Hi - good news! Your number has switched to iD Mobile, and your account with your previous provider has been disconnected. Please restart your phone before continuing. Having issues with your phone or service after switching? No worries - you may need to update your settings. Done all of the suggested fixes. However, under my messages, the id mobile number is still showing rather than the number I transferred.  Still can’t send text messages. 

3
Tom
iD Mobile Employee
10 months ago
Steve C
Newbie
Steve CNewbie
asked in Device & Phone Support

Email not working under iD mobile coverage

Since I have used an iD sim in my iPhone for several years now. In all that time I have not been able to send or receive emails via the mobile network. I use IMAP/SMTP using the Apple Mail. Everything works fine when linked via wifi, but not under mobile coverage - anywhere, regardless of signal strength. I have lived without it for ages, but now I’d really like to get this fixed.Does anyone have any tips on getting email to work via the mobile network? What could be getting in the way?Thanks

4
Kash
iD Mobile Employee
1 year ago
A
Newbie
AbsyNewbie
asked in Device & Phone Support

pre-order iphone 14

HiI have pre ordered an iPhone 14 plus but I have not received any updates. I ordered on September 10 will I be receiving the phone on the date it comes out so the 7thOctober ? Any help would be appreciated.

3
andewhite
Legend
1 year ago
M
Rookie
mrjezstubbsRookie
asked in Device & Phone Support

HUAWEI P30 New edition

I have had this phone for about 7 months and was getting on perfectly but over night something happened with the handset and I am no longer getting any sound notifying me of received text messages even when I go into settings to change sound for text messages I don't get any sounds 

8
Mohammed
iD Mobile Employee
2 years ago
Richie Butcher
Rookie
Richie ButcherRookie
posted in Device & Phone Support

credit where credit's due

OK, I've had a few issues with ID Mobile support and my latest issue is detailed below. I have been quite critical of ID'S customer support however, after a bit of help from the ID community and a really positive experience with the online chat this morning, my opinion has changed significantly.I got through quickly and the chat agent resolved my issue within 2 minutes. Thank you.My issue was that I was advised by online chat to go into Curry’s to sort my original SIM problem.Curry’s advised that they could not help. This was a waste of my time.Curry’s advised I call the ID Mobile helpline on  09036946912.My complaint is that I was billed £6.45 for a 1 second call on 10 Mar to 09036946912, a number provided to me by Curry’s in response to ID Mobile online chat advising me that I needed to go into Curry’s. I hung up the instant it advised this was a premium rate number. Quite simply, with no fuss at all, I was refunded this rather unfair charge.So thank you ID Mobile online Chat, you ha

1
Kash
iD Mobile Employee
1 year ago
Gdunsdon
Newbie
GdunsdonNewbie
asked in Device & Phone Support

Why are my services still blocked

I was late to paying my bill but I am still blocked from using services even 24hrs later. Even when I try call somebody it says that I am up to date with my payment. Please help

6
Kash
iD Mobile Employee
2 months ago
D
Newbie
davidlanNewbie
asked in Device & Phone Support

iOS 14.7 Wifi Calling iPhone 11 Pro max

Hi,I switched to iD last week from EE, but WiFi calling has only worked sporadically. It was fine this morning, then I went out to get some shopping and now it steadfastly refuses to turn on.I have reset network settings, tried toggling WiFi calling in Settings, but to no avail.  I’ve even got airplane on, with WiFi on so I would expect it to connect but nothing happens.  WiFi is working fine all round the house.Why is WiFi calling so hit and miss?  I could understand if it didn’t work, but it’ll just stop working randomnly.

4
Michelle
iD Mobile Employee
2 years ago
Steve Falvey
Rookie
Steve FalveyRookie
asked in Device & Phone Support

Face Recognition App Log-in Not Available

I've recently joined ID and am really happy with it so far. I've set my ID App for biometric log-in (fingerprint) and it works fine. My wife has now joined ID too but biometric log-in is not shown as an option on the 'Log-in Preference' screen. My wife's phone has face recognition enabled and all the support articles say that you can use fingerprint or face recognition. I've checked everything I can think of within the ID account and phone settings and still no joy.Has anyone else encountered this issue and fixed it?Would also be good to have confirmation from anyone with a Pixel 4XL that they have successfully enabled face recognition log-in to the ID App.Thanks. 

10
Steve Falvey
Rookie
1 year ago
Lee Hannon
Newbie
Lee HannonNewbie
asked in Device & Phone Support

iPhone 13 pro max, dates keep changing and just want an update

Hello, I've purchased the iPhone 13 pro max, and I understand it's been delayed as there is a high demand. When I purchased the device, it stated would be available from the 1st of November, and since it know says the 23rd of November, I've got no problem with further delays, I'm just annoyed I'm being kept out of the loop and having to chase things on my own. If there is a queue system, let us know where we are and what we can expect, since purchasing I've received no further emails, just want to be kept in the loop.Is anyone else having trouble getting any info?

1
Siân
iD Mobile Employee
2 years ago
M
Newbie
MiratNewbie
asked in Device & Phone Support

UPGRADE: PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON

Hi everyone,I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing. Many thanks Mirat 

4
Tom
iD Mobile Employee
24 days ago
Arthritus
Newbie
ArthritusNewbie
asked in Device & Phone Support

Transaction Code from iD

I have not received the original email confirming my order from iD and I need it for my transaction code from them. I am trying to port my old number to my new phone and it won’t let me do it because I do not have that number.Can anybody help please? Neither Mobile.co.uk or iD are helping.

10
Tom
iD Mobile Employee
6 months ago
A
Newbie
Ashaukat25Newbie
posted in Device & Phone Support

Credit score report ruined!

I had a one month rolling contract set up, paid and cancelled as advised by carphone warehouse to keep my original phone number with a new phone plan. I didn’t have a clue until I tryed to get a mortgage this month and my credit rating is bad due to '2 months in arrears payments' they have my email, mobile number and address however, I have received no communication over the arrear payments and i have merely followed advice given by carphone warehouse. I have tried calling to speak to someone to pay the amount off so it can be changed to settled on my credit report. Considering this has happened to many people- this is surely a failure on behalf of ID Mobile and there terrible communication. 

4
Mohammed
iD Mobile Employee
10 months ago
Sammy C
Newbie
Sammy CNewbie
asked in Device & Phone Support

keeping existing number from EE

Hi, I have just finished a contract with EE and have started one with ID .  I have the new phone and new ID sim.I have asked EE for a pac code and have it.  when filling out the online form to enter the details I have to bring my current number to my new contract it is saying we have tried but there’s an error.  I can’t seem to find a contact number for ID to discuss this but want to keep my current number - how can I do this?  thanks sam

5
Tom
iD Mobile Employee
10 months ago
A
Newbie
alexrose00Newbie
asked in Device & Phone Support

Switching Advice - 1 month sim only to Pay monthly phone deal

So i currently have a 1 month sim only contractedI have just purchased a monthly iphone with sim dealHow do i cancel the old 1 monthly sim and transfer the number to the new sim card?

2
A
Newbie
1 year ago
Kathryn Kitchen
Newbie
Kathryn KitchenNewbie
asked in Device & Phone Support

no network

I've just come home from turkey and my phone won't connect back to id mobile. I don't have mobile network as an option in settings. Any ideas? 

0
Tom
iD Mobile Employee
11 months ago
M
Newbie
mandycarlingNewbie
asked in Device & Phone Support

proofs of ownership and purchase

I need proofs of purchase and usage and I can't seem to access the live chat 

3
Mohammed
iD Mobile Employee
11 months ago
H
Newbie
Hello123432Newbie
asked in Device & Phone Support

help regarding sms and imessage on iphone 14

Hi. I have an iPhone 14 and my number has just transferred to ID mobile a day later than it should have been but I am now on ID mobile.  however, when I try to send a text message, the phone says the message has not sent despite the recipient receiving the text. iMessage also does not work at all. I’ve checked and it’s turned on and I am signed in.  please help.  

4
Tom
iD Mobile Employee
3 months ago
Terms & Conditions
Why iD Mobile?