Devices

Find out about the latest devices available and get any help you may need with your device settings

2068 Topics

S
Rookie
ssatheesh1972Rookie
asked in Device & Phone Support

Missing Pixel Buds with Pixel 7 Upgrade

Hello, I recently upgraded to Pixel 7 and should receive the Google Pixel Buds as a part of the deal. However I received the handset this afternoon but not the Pixel buds! I am not able to reach out to ID support in any way to check on this! Please advise...

32
Tom
iD Mobile Employee
8 months ago
W
Newbie
wilkerukNewbie
asked in Device & Phone Support

help with APN settings

Dear all good afternoon , i need some help. just bought a router for my campervan and going to travel to Europe soon , I had a problem before of not connecting to the internet once abroad and i have been advised by the seller to fill in the APN profile  on my router HUAWEI B535-232 CAT7, can anyone please help in how to create this profile to use it abroad?those bellow are the information needed from Id mobile  1- Profile name2- APN3-User name4-Password Thanks in advance for any information. 

12
Tom
iD Mobile Employee
8 months ago
Steven MacMillan
Newbie
Steven MacMillanNewbie
asked in Device & Phone Support

iMessage/ FaceTime activation unsuccessful

Hi all,I’ve seen this number of articles about this and just spend all morning onto Apple support about this as well. I upgraded from a iPhone 12 to iPhone 14 and I have continually got the message for both iMessage and FaceTime that activation was unsuccessful for 48 hours now.   I thought it was due to Apple, however putting my sim I have for work (Lebara mobile) and bingo both FaceTime and iMessage were activated successfully all in around 60 seconds. put my ID mobile sim back in (it’s my main contact number!) and we end up with activation unsuccessful.ID mobile, what’s up, why wont this work?  FYI I did port my number from 3, but that was over 6 months ago!  can someone please help with this as it’s clearly not an Apple issue, but ID MOBILE

20
Tom
iD Mobile Employee
8 months ago
bluemoonway
Newbie
bluemoonwayNewbie
asked in Device & Phone Support

Proof of usage

Hi thereI have been asked by my insurer to provide them with a “proof of usage” - please could someone kindly arrange this?ThanksGareth

1
Tom
iD Mobile Employee
8 months ago
Mat Hakl-Law
Newbie
Mat Hakl-LawNewbie
asked in Device & Phone Support

Transfer of Old Number to ID Mobile

The transfer was scheduled for yesterday, nothing happened. Now my old phone is no longer working with my old number. Stuck without phone, making work impossible.Please how can I get this pushed through 

2
Tom
iD Mobile Employee
8 months ago
Diane Carole
Newbie
Diane CaroleNewbie
asked in Device & Phone Support

New phone but no number or sim

Hi, I signed up for a pay monthly package on Wednesday 23rd August. The Phone arrived on Friday 25th but there is no SIM and the number that I wanted to port across from 02 is not recognised. I completed the PAC code as part of the application process but when I try to sign up to the ID mobile app with it, it is saying “number not recognised”so, how do I get my sim delivered and how do I get my number to transfer across from O2? thanks for your help.

3
Tom
iD Mobile Employee
8 months ago
Pamela Hancox
Rookie
Pamela HancoxRookie
asked in Device & Phone Support

no signal

Hi. I have an iPhone XS. I have had an ok signal for last four months whilst with I’d but now I have just one bar on 4g. Is it my phone. Or is it I’d? 

2
Tom
iD Mobile Employee
8 months ago
C
Newbie
Celtic67Newbie
asked in Device & Phone Support

transfer

Why won't my pac code work I have been told I'm inputting wrong information when I know I'm not

3
Tom
iD Mobile Employee
8 months ago
4
Novice
4imixNovice
asked in Device & Phone Support

missing pixel buds pro with pixel 7 upgrade

I ordered the pixel 7 upgrade from the idmobile site on 25/8/23, with the free pixel buds pro offer.The terms and conditions of the offer state. "Purchase a Google Pixel 7 between 16/08/23 - 29/08/23 or whilst stocks last and receive a pair of Google Pixel Buds Pro (Grey) worth £164.99, at idmobile.co.uk only.". I did not receive the pixel buds, nor, it seems, did many others. What is going on? How can I get these buds that I am entitled to?   

2
Tom
iD Mobile Employee
8 months ago
Donna Al-amrie
Newbie
Donna Al-amrieNewbie
asked in Device & Phone Support

Id mobie wont let me regsiter my sim card. It says details are incorrect

I've brought a new phone and it will not allow me to register my sim

1
Tom
iD Mobile Employee
8 months ago
Pauline Livingston
Newbie
Pauline LivingstonNewbie
asked in Device & Phone Support

change number over

Am just about to join.... Can I change my number over now so when I have the SIM it will be done all ready...or do I need to wait to get my SIM then change it over 

7
Tom
iD Mobile Employee
8 months ago
Florin Ion
Newbie
Florin IonNewbie
posted in Device & Phone Support

my new phone batery worse than my old phone

.y new phone batery is worse than my old phone

1
Tom
iD Mobile Employee
8 months ago
M
Civilian
Marie CCivilian
asked in Device & Phone Support

being billed twice for two months now!!!!!

Hi there,can someone please phone me tomorrow on [REDACTED], as I have been billed over 30 and 40 for two months running after upgrading. It’s taken me over an hour to sort out this community thing. If I don’t hear from anyone I will be formally complaining. Can this please be sorted asap. I cannot afford the extra billing and shouldn’t be having to pay all this extra. I am a loyal customer, but won’t be if this continues. Thank you. Marie 

7
Tom
iD Mobile Employee
8 months ago
Shereen zumari
Newbie
Shereen zumariNewbie
asked in Device & Phone Support

old number

I'm trying to keep my old number but there is something wrong 

1
Kash
iD Mobile Employee
8 months ago
A
Newbie
AjgardnerNewbie
asked in Device & Phone Support

Proof of IMEI having being blocked

Hello,I recently had to block my SIM card due to having lost my phone. I am all set up with my new SIM card however my insurance company are asking for proof that my IMEI number was blocked. Please could you advise how I go about getting this proof.  many thanks, ali

6
Mohammed
iD Mobile Employee
8 months ago
B
Newbie
barber5spamNewbie
asked in Device & Phone Support

No 5G on Realme GT2 pro

This has been asked before, but the thread stopped months ago. I bought a new phone with 5G. A Realme GT2 pro. It’s a phone that’s been around for a while. No option for 5G on ID mobile as far as I can see. other networks seem to support this phone including giffgaff etc. Why are ID mobile so far behind.?

6
Mohammed
iD Mobile Employee
8 months ago
Kennydd82
Newbie
Kennydd82Newbie
asked in Device & Phone Support

more time to pay bill

My phone has gone off today due to a late payment. I really need my phone for work however I am unable to pay my bill till the 2nd September is it possible to switch me back on till then please 

1
Tom
iD Mobile Employee
8 months ago
Chris Jordan
Civilian
Chris JordanCivilian
asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

Keep getting this message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again” when transferring a number from GiffGaff to ID on behalf of my wife. Didn’t give PAC at point of purchase trying now few months later, put surname in app capitals as advised on here but no joy, please help

3
Tom
iD Mobile Employee
8 months ago
M
Newbie
M_uNewbie
asked in Device & Phone Support

poor singlal !!

Is anyone else having signal issues ?? Iv had one bar for a few weeks now 

2
Tom
iD Mobile Employee
8 months ago
M
Rookie
Matthew AndrewRookie
asked in Device & Phone Support

When will I get my old phone over from O2 to ID mobile?

To day 21st August 2023. Is the switch over from O2 to iD mobile. So. When will I get my old phone over from O2 to ID mobile?

2
Tom
iD Mobile Employee
8 months ago
Jodie Violet Hopton
Newbie
Jodie Violet HoptonNewbie
posted in Device & Phone Support

switching my old number to my new phone

Hi i bought a phone last week I gave the pac code to transfer my old number to this phone but it hasn’t work every time I phone someone it comes up with my new number not my old one 

1
andewhite
Legend
8 months ago
Junaid Sajid
Civilian
Junaid SajidCivilian
asked in Device & Phone Support

order hasnt came

Order hasn’t came bought my sim already 

1
Kash
iD Mobile Employee
8 months ago
Neil Avison
Newbie
Neil AvisonNewbie
asked in Device & Phone Support

Chat is crap

My phone was paid off last October yet still being charged the same amount, tried using the chat feature but it is just a loop that takes you around pages all stating the same crap. How do I talk to anyone about the billing? Been charged for 10 months since contract ended but cannot get through to anyone either by phone or the chat

7
Kash
iD Mobile Employee
8 months ago
G
Newbie
Greg CooperNewbie
posted in Device & Phone Support

new phone old sim

I have a new phone but I am using my old sim which works but I signed up for a new contract which is not being recognised by my mobile. 

26
Kash
iD Mobile Employee
8 months ago
Richard Bleay
Newbie
Richard BleayNewbie
asked in Device & Phone Support

Nokia 5g phones not in supported phones list

I just bought a Nokia X10 5g capable phone to use in a 5g coverage area post code CF62 7JB.The phone does not offer a 5g connection option in the settings. Researching ID website I see no Nokia phones at all on the supported phones list, and only a few manufacturers actually supported. It appears that ID are disabling the option to connect to 5g on my X10 phone, why is this? Very frustrating.Do I have to cancel my ID contract and switch to a network that does support my Nokia 10 phone, or buy a new 5g phone from the ID supported phones list?Regards 

5
Kash
iD Mobile Employee
8 months ago
Terms & Conditions
Why iD Mobile?