Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5538 Topics

S
Newbie
SteveJaremaNewbie
asked in Ask a question.

What happens when my 24 month phone plan ends?

I’d like to know what happens when iD take the final monthly payment of my 24 month contract, which will be on the 19/08?I will not be upgrading or anything like that, as I am leaving to join another provider.When you take said final payment next month, do I just cancel my direct debit, as it’s not at all clear what the process is, and I don’t want to be committed to another contract in any way?I actually looked into ending my contract one month early and was shocked to find that you wanted £80! I pay £36 per month for an iPhone 11 with sim, and hadn’t even heard about ‘line rental’ being included.All I wish to do is pay my final payment next month and then leave iD - how do I do this please? Many thanksSteve

1
Mohammed
iD Mobile Employee
9 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How to Make Your Android Phone More SecureBlog

How to Make Your Android Phone More SecureOur smartphones carry an entire library of personal data to be as useful and versatile as they are. It’s not just contacts, messages, files, and photos. Think about all the account passwords, banking info, location data, websites you’ve visited and searches you’ve made. It’s a lot!As you’ll have seen in our April Newsletter email, your phone privacy, safety, and security are important to us. Your Android experience should always be as good as it can be, and a few quick security provisions can help make it so.Android offers plenty of customisation options, letting you tailor your own phone experience. When you delve into the settings, it’s easy to take control of your data, passwords, and activity. Here are a few things you can do to make your Android phone more secure: Routinely scan your apps:Did you know Google can scan an app to check if it’s safe before you’ve even downloaded it? With ‘Google Play Protect’, your phone can see if apps are su

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Emil
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The iPhone SE3 - 2022Blog

The iPhone SE3 is the perfect combination of some of Apple’s best iPhone features, in a surprisingly compact package. The screen’s only 4.7”, which is really comfortable to hold - perfect for teenagers or anyone who doesn’t feel the need for a huge screen. The SE3 clocks in far smaller than the 6.1 – 6.7” you’ll see on the iPhone 13 models, and that smaller screen comes with a smaller price tag. Let’s dig into what there is to know about this latest generation of the iPhone SE. PerformanceThe iPhone SE3 is powered by Apple’s A15 Bionic chip – the same as the super-powerful iPhone 13 series. Sounds technical (because it is) but let’s break down what an A15 Bionic chip actually does for your phone:- No waiting around for apps to load- Works with the operating system (iOS) and battery to get you more battery life- Makes the iPhone SE3 all-around fasterSnap awayThe SE3 has one camera on the back, and one on the front – keeping it simple but without compromising on quality. Apple’s cameras

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nilesh1979
Rookie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

January Community Newsletter Competition - Closed

Win one of two Special Edition Fitbit Versa 2s with Amazon Alexa! If your resolution this year is to keep fit, you’ll love this incredible fitness tracker. Take it for a swim with up to 50m water resistance, get accurate health data with the built-in heart rate monitor and ask Alexa to play your favourite workout tracks. How to enter All you need to do is comment below this post and tell us “What’s your new year’s resolution?”. Just make sure you logged in first. It couldn’t be easier! Good luck! T&C’s apply  

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iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

6 apps to make the most of your holidayBlog

We’re not saying you should spend your holiday glued to your phone, but it can be a great help! Make the most of your holiday by checking out our top apps to download and take on your travels… [b]BBC Weather[/b] Free to download on [url=https://itunes.apple.com/gb/app/bbc-weather/id649420946?mt=8][u]iOS[/u][/url] and [url=https://play.google.com/store/apps/details?id=bbc.mobile.weather&hl=en_GB][u]Android[/u][/url] We hate our unpredictable weather in the UK, but it can sometimes be just as bad abroad. Download the BBC Weather app ahead of time, so you’ll have the forecast at your fingertips when you’re away. You can then plan your time more confidently, and it’ll also prevent you shelling out for an excursion if it’s going to be in the middle of downpour! It’s quick and easy to check the daily and weekly forecast in pretty much any location in the world. [b]Babbel[/b] Free to download on [url=https://itunes.apple.com/us/app/babbel-learn-languages/id829587759?mt=8][u]iOS[/u][/

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iD Mobile
iD Mobile Employee
5 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Top tips for taking photos on your phone

Want to up your Instagram game? Then check out our hottest camera phone tips below.These days, all half decent phones have cameras where you can just point and shoot. Press the shutter button, a nice photo appears on your screen, job done. But you can do a lot better with just a little extra planning. Follow our tips below, for quality photos that’ll light up your social feeds and rack up some serious likes. 1. Switch on your grid lines.Pro cameras have framing grids in the viewfinder window, to help you square things up and compose your shot. You’ve got this option in your phone camera app, so go ahead and switch it on. It shouldn’t be hard to find. If you’ve got an Android phone it’ll be under something like Settings > Apps > Camera > Grid Lines. You’ll now be able to keep everything parallel with any natural horizontal and vertical lines in your shot. 2. Use natural light.Natural light is a photographer’s friend. Making use of it is always a better choice than using your ph

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nilesh1979
Rookie
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Top apps of 2023

The mobile app landscape in 2023 witnessed a dynamic shift, with a blend of new entrants and established players captivating users across Android and iOS platforms. As we delve into the new year, let's rewind and explore the apps that not only defined our digital journey last year but also set the stage for future trends.Here's a look at the top apps from 2023:1. TemuThe New Shopping Sensation Emerging as a surprise leader in the e-commerce space, Temu skyrocketed in popularity in 2023. This online shopping platform distinguished itself with its incredibly diverse range of affordable products, user-friendly interface, and seamless shopping experience. Both Android and iOS users were drawn to its unique offerings, making it the most downloaded and talked-about shopping app of the year. 2. TikTokThe Reigning Champion of Social Media TikTok continued to dominate the social media landscape, captivating users with its short-form video content. Its powerful algorithm, which tailors a unique

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Nikhil P
iD Mobile Employee
4 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Google Pixel 6 and Pixel 6 Pro have arrived!Blog

‘Tis the season for new smartphone launches, where the biggest brands in the smartphone world unveil their latest innovations. September saw Apple unveil their game-changing iPhone 13 range, and now the titans of Android, Google, have launched their two best smartphones yet. We’re talking about the Pixel 6 and the Pixel 6 Pro.There’s been a lot of hype about these phones over the past few months in the run-up to their release. That’s partially because they’re the first smartphones to feature Google’s own custom-made processor, but there are plenty of other reasons to love these smartphones.Let’s take a closer look: How do they look?See for yourself! The latest phones in the Google Pixel family sport a radically different look to their predecessors. We love the unique ‘bar’ style camera module at the top, and the two-tone design above and below it is a real point of difference.Elsewhere, the selfie camera moves on both phones to the top centre, and both the front and back are protected

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Kash
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

iD Community News and Updates - October 2021News

It’s that time again where we give you a run down of everything that’s been going on in the iD Community this past month. Where do we start? We’ve done it… 50,000 Community members!We at iD have been in a celebratory mood recently, and that’s because we’ve reached 50,000 members! The iD Community has never been bigger, and has become a hub of activity, support, chit-chat and community spirit. Nothing makes us happier than seeing new members get stuck in and seasoned superheroes helping them get acquainted. Here’s to the next big milestone!The numbers…As well as hitting that big 50k, the Community has seen 1,600 new members join over the past few weeks. Welcome Newbies! Not only that, but you guys have posted nearly 300 new topics, 1000 replies and well over 300 positive content helpfulness scores. Cheers to everyone that’s keeping active on here and helping make this place the wonderful knowledge base it is.We’ve had a face lift...We’ve updated the Community homepage banner to a fresh,

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Emil
iD Mobile Employee
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

April Community Newsletter Competition - Closed

It’s Easter! That means it’s time to gorge on chocolate eggs, feast with family and get stuck into some great Easter movies. If you’ve got a great TV to keep yourself and the family entertained, that’s perfect! Only one more thing will take your shows, movies and games up a gear: a brilliant sound bar. We’re offering one iD Community member the chance to win a Samsung Harman/Kardon HW-Q60R 5.1 Wireless Sound Bar to help make your Easter the best one yet. With eight speakers and Acoustic Beam technology, that big action sequence will feel like it’s taking place around you. Plus, as soon as you start up your games console, the sound bar will instantly switch to Game Mode Pro. So, you’ll hear pinpoint sound accuracy that’ll give you the upper hand. How to enter? Entering this egg-cellent competition couldn’t be easier. All you have to do is answer the following question: “If you won, what would the first movie you’d watch with surround sound be and why?” Make sure you post your answer in

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N
Newbie
4 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

All you need to know about iOS 17

iOS 17 is here. It’s the newest version of iOS, Apple’s mobile operating system that runs on iPhone – and it comes with some exciting new changes to voicemail, emojis, Messages, Safari and lots more. Here’s all you need to know about it.The best new iOS 17 featuresThere are lots of new features in the iOS 17 update. Here are some of our favourites:StandbyThis handy feature lets you turn your iPhone into a bedside alarm clock every night. You can even use an old iPhone that’s gathering dust in the drawer! When your iPhone is charging and placed on its side, it now goes into standby mode and becomes a smart display. This shows the time in a range of clock styles, and you can also choose to display other things like your favourite photos and widgets.NameDropHere’s a quick and easy new way of sharing your number and contact details with someone else. Simply NameDrop your info to them in the same way you pay for stuff on your phone. Turn on NFC, hover your iPhone over theirs, and they’ll au

24490
Nikhil P
iD Mobile Employee
6 months ago
Nikolay Budurov
Civilian
Nikolay BudurovCivilian
asked in Ask a question.

Good coverage but very slow or absolutely no internet connection

I’ve recently become an iD Mobile client by getting a new SIM card and subscribing to a new 1-month plan. Everything sounded alright before I actually started using the mobile data. Pretty much everywhere in London I can get a good signal of 4-5 bars. The internet speed however is veeeeeeeeery slow and most of the times it’s not even there. There are certain places in London however where I have especially experienced problems - Startford and Oxford Street in Central London. Coverage is 5 bars, 4G is on and should be working, but the speed is only 1-2 mbps which absolutely nothing. Basically it’s not there… My Android smartphone is set to automatically connect to the access point it finds best, so that has not been changed. There’s no 5G support on my device, but at least 4G should be working alright. However, it’s not. For some reason Three’s clients don’t experience any issues, whereas iD users struggle with slow internet speeds, even though both providers use Three’s network. Now, h

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Rory
Newbie
2 years ago
E
Newbie
EllieDNewbie
asked in Ask a question.

OTP texts and calls not coming through from Halifax

Same issue as all the others - no OTP texts or calls coming through from Halifax. From the community forum I can see that this has been an issue for a huge number of people for a long period of time, so it is unclear why ID Mobile have not instigated a permanent fix for this issue long ago. I need this to be resolved ASAP as I am currently unable to access my online banking. How has this been resolved for other users? I can confirm my bank has the correct mobile number. All regular texts and calls are coming through fine. ID need to fix this issue with their service provision immediately, going by how many people have been affected to date.

6
andewhite
Legend
2 years ago
JoJobinks
Newbie
JoJobinksNewbie
asked in Ask a question.

Random Phone Calls

I keep getting phone calls from random people who I don't know, who say they have a missed call from me, when I haven't rang them. Has anyone else had this, its very annoying especially when the other person doesn't believe that I have never called them. 

17
Tom
iD Mobile Employee
4 months ago
fauvehound
Newbie
fauvehoundNewbie
asked in Ask a question.

voicemail no longer working after shortening ring time

Since shortening the ring from 30 to 20sec,  voice mail not working - says number not recognised. Have tried all the suggestions on site and have been to Carphone warehouse they cant help, any suggestions.

31
C
Rookie
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Meet the new iPhone 14 family.

It’s that time of the year again, Apple fans! Four new iPhones have landed - iPhone 14, iPhone 14 Plus, iPhone 14 Pro and iPhone 14 Pro Max.These new phones are packed with exciting new tech and features including crash detection, stunning low-light photography and longer battery life. Let’s take a closer look…Design and displayiPhone 14 shares the same design as iPhone 13, so it looks like Apple is sticking with what its phone users know and love. There’s one big difference though - unlike the iPhone 13 range, there’s no mini option.The Super Retina XDR OLED display sizes are 6.1-inches on iPhone 14 and iPhone 14 Pro, and 6.7-inches on iPhone 14 Plus and iPhone 14 Pro Max. These sharp, bright and colourful screens make everything look amazing and are great for entertainment – you’ll love playing games and watching movies on them.As for colours, iPhone 14 and iPhone 14 Pro comes in midnight, blue, starlight, purple and ‘product red’. Go for iPhone 14 Plus or iPhone 14 Pro Max and you’v

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iD Mobile
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Pay Monthly Tablet plans

Pay Monthly Tablet plans are now available to purchase directly from the Carphone Warehouse, online and in-Store. The plans allow you to get a great value tablet and iD Mobile Data Only SIM for a set monthly cost. At the moment, the plans are only available through the Carphone Warehouse. However, you still get the perks of being an iD Mobile customer, such as the iD Mobile App, Data Rollover, Bill Capping and Inclusive Roaming. If you've already purchased a Pay Monthly Tablet plan, or you're considering it, we've got a few FAQs that may answer any questions you have below:  How Do I Register My Pay Monthly Tablet plan on the iD Mobile App or My Account Online? Once you've downloaded the iD Mobile App or visited My Account online, registering your account on your tablet is easy. Here's what you'll need and how to register:  1.Open the iD Mobile App or My Account online 2.Select the 'Register' tab. 3.Enter personal details –Your iD Mobile number – This can be found on the Carphone Wareh

23520
iD Mobile
iD Mobile Employee
3 years ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming not working in Germany

Currently I'm in Germany and my data roaming is not working.I have 2 Sims in my mobile one with EE the other is with id. Data roaming with EE is working fine but will cost me a bomb. With id I have roaming enabled on my account, on my mobile and I tried to use o2 de, telekom.de and Vodafone.de. Data isn't working for any of them. Is there anything I missed?Regards Andreas   

3
Rory
Newbie
2 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Meet the new iPhone 15 family

Apple’s latest iPhones have landed, with awesome new features.It’s another great September! As expected, Apple has just announced full details of the new iPhone 15 family.The four new phones will be called iPhone 15, iPhone 15 Plus, iPhone 15 Pro and iPhone 15 Pro Max. They’re packed with exciting new tech including USB-C charging, camera upgrades, and a Dynamic Island, so let’s take a closer look.Design and displayThe iPhone 15 and iPhone 15 Plus are available in black, blue, green, yellow and pink. The iPhone 15 Pro and iPhone 15 Pro Max come in four new colour versions - Natural Titanium, Blue Titanium, White Titanium, Black Titanium.There are a couple of design changes worth mentioning. The first one that you’ll feel, rather than see, is a slight curve at the back. This makes the new iPhones even more comfortable to hold than older models.Now for the most noticeable change. All of the new iPhone 15 models now have the Dynamic Island that first appeared on the iPhone 14 Pro and iPho

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Nikhil P
iD Mobile Employee
7 months ago
Krisztina Nagy
Newbie
Krisztina NagyNewbie
asked in Ask a question.

Where can I find my new ID mobile number?

Hello, I am not able to find my new ID phone number, neither in the emails I have received from ID nor in the green sleeve in what the new SIM card arrived, that I need to be able to switch from ASDA mobile to ID. I want to keep my old number; I have received my PAC code but to able to request the switch I need my new phone number. I have seen recommendations to put the SIM card in and to find out the number this way, but I don’t want to swap the cards before the switch. I have never had to do it this way whenever I have switched my mobile provider. Any help would be appreciated. Thank you.

2
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Google and Apple Pay – What are they and how to set it up?

Contactless is the new way to pay – letting you use your phone to get that coffee without needing to grab your wallet or take your debit card out. Google and Apple Pay are essentially wallets in your phone, storing your card info so that you can pay for things with just a tap of your phone.As more and more businesses are becoming card only, and almost everywhere takes card and contactless payments, it’s good to know how to get your phone set up. And what’s the difference between Google Pay and Apple Pay anyway? Well, we’re here to break it down and explain everything you need to know about these payment services.Let’s start with a quick explainer: Google Pay The name is pretty self-explanatory – this is Google’s Pay app. It’s only available from the Google Play Store and is the go-to wallet app for most Android users. You can save loads of cards, including membership (that’s your nectar points sorted) and it’s easy to switch which card you want to use. Key features:- Your information i

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iD Mobile
iD Mobile Employee
1 year ago
Vincent Holder
Newbie
Vincent HolderNewbie
asked in Ask a question.

I have not received my currys voucher of £100

I have read the community and I keep seeing that everyone is being private messaged. I bought my phone as part of an upgrade and haven’t received the £100 voucher. Please let me know what it is I need to do. The phone was bought directly via your website and I have an email telling me that this was part of the package I believe 

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Tom
iD Mobile Employee
1 year ago
P
Newbie
pwongNewbie
asked in Ask a question.

Adult Content Filter not working

Hi, I have switched off the adult content filter. However, it is still on and divert to three UK website...https://www.three.co.uk/support/internet-and-apps/accessing-and-blocking-adult-content 

1
Kash
iD Mobile Employee
10 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

7 tips for your digital wellbeingBlog

Mental Health Awareness Week starts on Monday 15th May, hosted by the Mental Health Foundation.To support this initiative, we’ve got some tips on digital wellbeing we’d like to share with you. It’s important to feel good when you’re using your smartphone, and we think this advice will help you do just that.  Avoid social comparisonWe all love scrolling through our social media feeds, but the downside is that it’s easy to feel like you’re in competition with others. Remember, what you see online isn’t an accurate portrayal of reality – so if anyone’s images make you feel insecure, try and ignore them. Better still, unfollow or block that person. Be yourself When you’re on social media, be yourself and stay positive. Write posts that will put a smile on your friends' faces, and don't feel like you've always got to put filters on your photos before you share them. You’ll feel better for it. Use mindfulness to stay positiveMindfulness can help you focus on the things you like about yoursel

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iD Mobile
iD Mobile Employee
4 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

4 apps for finding voucher codes and cashback

Love a deal? These websites and apps are perfect for hunting down the best offers around.Let’s face it – we all love to bag a bargain. Sometimes you stumble upon a great deal, and sometimes you have to search it out. But nowadays there are loads of services available to help you get the most out of your money or get a little back when you’ve done a big shop. So, we’ve rounded up our favourites and put them into two categories – cashback (spend money, get a bit back) and discounts (get a bit off before you spend). Let’s get into it…Best apps for cashbackCashback is pretty appealing – sometimes you get a few pence back on a shop, and sometimes you get a whole load off a big purchase. We’ve all seen cashback offers around, but with these dedicated apps it’s easier than ever to hunt down these great deals.TopCashbackTopCashback offers cashback from thousands of UK brands. Membership is free (but you can upgrade to a paid option), and you can choose how you get your cashback – straight to y

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iD Mobile
iD Mobile Employee
1 year ago
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