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5632 Topics

B
Newbie
bernie123456789Newbie
asked in Ask a question.

Can't reply to Barclays fraud short number 60183...nor can I

HiI am not being allowed to reply to the message from shortcode 60183, it returns a message “Not sent. Tap to try again”The 60183 shortcode is from the Barclays fraud department and requires a Y or N response to a bank transfer request. I checked your Shortcode checker ==> https://www.idmobile.co.uk/help-and-advice/call-charges and it returned a zero cost (£0.00)I have My extra usage charge set at £25.00 - which means that the problem cannot be due to cost. Initially, in My services option (website or app), I have Premium set to Off (I cannot make premium calls/texts/mms) and Adult Content Filtering is set to Off...and I get the error message “Not sent. Tap to try again” In My services, I now set Premium to On (I can now make premium calls/texts/mms)...try again and receive the same error message “Not sent. Tap to try again” In My services, Adult Content Filtering is now set to On ...try again and receive the same error message “Not sent. Tap to try again” This is an issue with ID M

11
Tom
iD Mobile Employee
1 year ago
NxkDr
Newbie
NxkDrNewbie
asked in Ask a question.

Internet is painfully slow (iPhone)

Hi, I’ve moved to iD because in my home town it actually has the strongest network, but the speed is so bad - I had a full strength 4G signal a few days ago and it was unusable slow. Now we’re on holiday so a different mast and I’m having the same problems - I have ¾ bars of 4G signal and my internet is running below 0.20mpbsI’ve tried contacting iD and honestly the internet is so bad that I’ve wasted hours trying to get hold of them today. It’s also cost us an awful lot of money by not being able to access something earlier.I’m keen to switch networks ASAP but whilst on holiday it doesn’t seem viable so if at all possible I’d love to fix it. Thanks :)

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Kash
iD Mobile Employee
1 year ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Announcements.

iD Community News & Updates - June 2021News

 iD Community News and Updates - June 2021 Welcome back to the iD Community news and updates blog, and, as ever, a big hello to our newest Community members! There are quite a few newcomers this month, but more on that in a bit.Summer’s almost here, the rain is finally easing, and we can’t wait to show you the exciting things iD Mobile have planned over the coming months. In the meantime, what’s changed on the iD Community recently? Check the Archives:You might notice we’ve had a bit of a Spring clean on the iD Community over the past month. We’re on a constant quest to make the Community easier for you to use, navigate and enjoy. That means finding the relevant help you need, faster. On the dropdown menu at the top of the page, you’ll see ‘Community Archive’ underneath My iD. That’s where we’ll be placing older posts, inactive posts and resolved queries. These are filtered from the results when you use the search bar, so you can find a topic quickly without needing to scroll too much.

17480
Emil
iD Mobile Employee
2 years ago
Richard.C
iD Mobile Employee
Richard.CiD Mobile Employee
published in Articles and competitions.

Streaming content from your phone to your TV

That big HD or 4K screen in your living room is the perfect way to view the photos and videos you have saved on your smartphone or tablet. Now that most TVs have built-in Wi-Fi, it's simpler than ever to connect your mobile devices. In this guide we'll explain how to quickly and easily get your mobile device and TV talking to one another so you can start making more use of that big screen in your home   Google Chromecast – Android and iOS Google has created a very affordable way of getting things from your device to your big screen with something they call a ‘Chromecast Dongle’. It’s a little device that plugs into a HDMI port on your TV and connects to your WiFi so your phone can ‘cast’ to it. 'Casting' is a general term that means sending content from one device to another, in this case from your mobile device to your TV. It's easy to spot when you can cast something because you'll see a specific icon.  You'll usually see the icon on video apps such as YouTube and Netflix. If y

17470
Richard.C
iD Mobile Employee
3 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

5 smartphone myths you shouldn’t believeBlog

[b]Don’t believe everything you hear. A few mobile myths seem to have cropped up over the years, and they’re simply not true. Here are five of the most persistent tall stories you should be ignoring.[/b] [h3][b]1. “You need to let your battery go down to 0% before recharging”[/b][/h3] False. Couldn’t be further from the truth. Which is good news, because who has the time to wait for their battery percentage to run right down before re-charging? Nobody, that’s who. And the truth is, you don’t have to. The majority of smartphones these days come equipped with strong Lithium-ion batteries, which are more than capable of handling a full-ish charge at all times. In fact, batteries are under the most strain when they’re fully charged [i]or[/i] completely empty. Their real sweet spot is round about the 50% mark. So, if you really want to keep your battery in good nick for as long as possible, you should try and keep it charged between 20% and 80%. [h3][b]2. “The more megapixels,

17245
Mohammed
iD Mobile Employee
5 years ago
D
Rookie
DD13Rookie
asked in Ask a question.

My number has not ported. How can inget this urgently resolved?

I provided my PAC on Friday, and today, my old SIM has stopped working, so presumably the port has happened.  However, my number has not ported successfully, so no-one can contact me, and I cannot use 2 factor authentications that send a text. It’s impossible to even find how to contact customer service on the ID website, just the useless chat bot. Can anyone advise how to get this resolved as I desperately need my old number to work. 

3
andewhite
Legend
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Three new Oppo phones have arrived at iD Mobile!Blog

[b]Oppo is one of the world’s biggest phone brands, and its three latest handsets are available at iD Mobile! After something a little different? Think that Oppos might attract? Then read on.[/b] Oppo has just released a trio of stunning smartphones. And at the time of writing, iD Mobile is the only place you can get them on a pay monthly deal. If you don't want to pay the full cost of a phone upfront, spreading out the cost on a pay monthly plan is a great option. You might not have heard of Oppo before, but the Chinese phone maker is kind of a big deal. It’s one of the biggest smartphone brands in the world, and now you can see what all the fuss is about for yourself – at iD Mobile! [h3][b]Meet the Oppo RX17 Neo[/b][/h3] [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/dfe6565a-b7dd-46f1-ae04-a7a4c2848d08.jpg[/img] Key features: · 6.4-inch Full HD display · 16MP + 2MP dual camera · 128GB internal storage The RX17 Neo is affordable smartphone with all

17191
D
Newbie
5 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

How to Save on Your iD BillsBlog

At iD Mobile, we pride ourselves in keeping your calls, messages and on-the-go browsing affordable. And the iD Mobile app puts all the control in your hands. Read on to find out how…Viewing Your BillFirst off, we make it easy to look at your monthly bills whenever you need to. Just head to the billing page to see your recent statements. And we’ll always drop you a text when your latest bill is ready to view, that way you can see a full breakdown of charges the moment they come through. You can also view our ‘Billing’ article here.Quick tip: Take a look at what the extra charges are for, and how frequently you’re being charged for the same things across different billing periods. If it’s something like out-of-plan calls or data, this could mean that your plan allowances aren’t cutting it for you. If that’s the case, you could benefit from add-ons or, utilising our bill capping feature or even think about changing your plan. All of this can be viewed on the iD App, or check out this help

17030
Emil
iD Mobile Employee
3 years ago
M
Newbie
MHookhamNewbie
asked in Ask a question.

Reason for credit check failure

Hi I applied for a contract through carphone warehouse and was instantly told it was rejected for a credit check failure. This doesn't make sense since I have a good score, recently aquired a mortgage and also have had a phone contract for over a decade now. I would like to know why I was rejected. My credit report shows no pending searches either. My wife who lives at the same address and also works with me doing the same job so makes 0 sence why she would hace a contract for more money accepted at the same time I get rejected. Could the fact we applied on the same day be a reason?Can someone help? I can provide further details if required.  

4
Tom
iD Mobile Employee
10 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Staycation 2023

The summer of 2023 is in full swing, and it’s time to plan an unforgettable staycation right here in the UK. The best part? You don't need to break the bank. Whether you're flying solo, spending quality time with your family, or gathering with friends, here are eight great  ways to enjoy your summer holidays to the fullest. Discover Hidden Beaches of CornwallCornwall is synonymous with picturesque seaside villages, but did you know it's also home to some of the UK's most beautiful, less crowded beaches? This summer, opt for hidden gems like Porthcurno or Kynance Cove over tourist-laden spots. Bask in the warm sun, enjoy a picnic, or try your hand at beach games — the Cornwall coast offers a quintessential summer experience.​Attend a Festival in Edinburgh​Edinburgh, Scotland's capital, hosts a variety of festivals during the summer. Ranging from the world-famous Fringe — a celebration of art in all its forms — to the Royal Edinburgh Military Tattoo, there's an event to suit every taste.

16900
Nikhil P
iD Mobile Employee
9 months ago
Munders
Newbie
MundersNewbie
asked in Ask a question.

Number Hasn't ported but old Sim stopped working

How long should this take, as I would of thought as soon as my old sim stops working my number on the ID sim would work. This is very inconvenient for work as I’m missing important phone calls.

9
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to win at Fortnite on your mobileBlog

[b]It seems that almost everyone’s playing Fortnite these days. Not only has it been downloaded onto millions of consoles around the world, but you can also play it on your mobile. You can get it free on iPhone [url=https://itunes.apple.com/gb/app/fortnite/id1261357853?mt=8]here[/url], and it's going to be released on Android devices soon - if you really can’t wait, you can sign-up to play the pre-release beta version [url=https://www.epicgames.com/fortnite/en-US/mobile/android/sign-up]here[/url].[/b] [video]https://www.youtube.com/watch?v=URc%2Dc8Rio7M&feature=youtu.be[/video] Fortnite is a lot of fun to play, but actually winning a game is incredibly tough. It’s not impossible though, especially if you follow our 9 top tips below. But first of all, let us quickly explain how to play the game… [h3]How to play Fortnite[/h3] Fortnite begins with you parachuting down onto an island to battle 99 other players. The last person (or team) standing wins the game. Weapons and heal

16650
iD Mobile
iD Mobile Employee
5 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

iD Mobile's 2023 Holiday Checklist

Planning a little holiday this year? If you’re off on a last-minute summer break, it can be tempting to just throw everything into a case and get going. But hold on one moment! While pandemic-related restrictions have definitely eased up, there’s still a lot to take into account before you hit the beach.Then there’s the fact that UK passport holders no longer queue at passport control with EU passport holders. And what does that mean for your mobile data? Or travel insurance.So, here’s our latest and greatest guide to all the things you should keep in mind before you put your out-of-office on and skip to the airport!Roam like at home:Don’t worry about relying on dodgy café Wi-Fi or keeping your phone in airplane mode. iD Mobile still offer Inclusive Roaming in 50 destinations. That means you can use all the data, minutes and texts already included in your allowance, in any of these countries, at no extra cost.Not only will your allowances come in handy when checking in with the news ba

16650
Nikhil P
iD Mobile Employee
10 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Then and now: what’s changed in the past few years? (iPhone edition) – 2023

Every year brings a new iPhone line-up, with cool new features and innovations to make your mobile life better. Whether it’s ground-breaking camera tech, ever-smarter AI or an updated operating system, the latest iPhones can do things that weren’t possible a few years ago. So, let’s see how the latest Apple iPhone line-up compares with the previous generations. iPhone 14iPhone 14 shares the same design (and 6.1-inch screen size) with the iPhone 13, so there’s no major difference with the look and feel. If it ain’t broke, why fix it?Our favourite new feature on the iPhone is a potential life-saver called crash detection. This can actually detect if you’re in a car crash, and sound an alarm on your iPhone. If you don’t answer the alarm in 10 seconds, your iPhone will then automatically contact the emergency services. Very clever stuff.The main camera on the iPhone 14 has a faster aperture and larger sensor than the iPhone 13, so photos are now better than ever – incredibly sharp and pack

16650
Nikhil P
iD Mobile Employee
10 months ago
A
Newbie
anderooNewbie
asked in Ask a question.

unblock short code text messages 60174

I have had a text from my bank asking me to confirm a transaction i attempted by replying Y to a message sent from the number 60174. When i then receive the confirmation request text from that number and reply i get a “Failed”, “can’t send message”. I understand this number may need to be unblocked at your end. thanks.

9
Tom
iD Mobile Employee
1 year ago
S
Newbie
SRM1Newbie
asked in Ask a question.

OTP not coming through from my bank

I am not receiving OTP messages from my bank, this in only since I changed to ID MOBILE, I have verified with my bank that they are being sent, this is a network issue, your company has blocked PUSH MESSAGING. Can you advise your course of action please, if you cannot resolve this issue I’ll be forced to cancel my contract as it’s not fit for purpose.RegardsSteve

46
Tom
iD Mobile Employee
1 year ago
W
Civilian
WolfyCivilian
asked in Ask a question.

SmartWatch Compatible

Hi I was wondering is the ID Mobile network compatible for pairing a smartphones cellular data to the Galaxy 6 SmartWatch LTE? I currently have a Watch6 Classic LTE but I want to connect it to my smartphones data network for the cellular data for calling and messaging. My current provider doesn't support it. It comes up with it needing a QR/activation code when trying to connect the smartwatch which my current mobile provider doesn't provide. I don't think it will need a code though if the network provider is already compatible. Thanks

2
Mohammed
iD Mobile Employee
9 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

5 apps to give yourself a mindfulness refreshBlog

Now that most of us are at home for a lot more of the time, it’s more vital than ever that we take care of our health. We’ve seen people building makeshift training circuits in their gardens, doing yoga in their living rooms and resistance band workouts in the kitchen. However, mental health is just as important as physical health. Here are our favourite apps that are great for mindfulness, meditation and clearing your head from stress:   Headspace iOS/Android It makes total sense to start with a no-brainer. Headspace is one of the best-known meditation apps out there, and from personal experience, it’s really effective. The app eases you into the essentials of meditation and mindfulness with a free 10-part basics course. Each of these sessions will come in three, five or 10-minute chunks, so you can pick a session based on how much time you have. The meditations are quite easy to follow, too. Once you’ve completed the free trial you’ll need to pay for further sessions – but whether

16391
J
Newbie
5 years ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Great discount & cashback apps

 Love a deal? Let’s be honest, who doesn’t. Bagging a bargain is great. Sometimes you’ll stumble on a great one, but you might have to do some digging to find the best. Nowadays though, there’s loads of services out there that’ll make your money go a little bit further. Or help you get some back when you’ve done a big shop. So, we’ve rounded up a few of our favourites and put them into two categories. Cashback – spend money, get a bit back – and discounts (get money off before you actually spend anything). Let’s get into it…Best apps for CashbackCashback can be pretty appealing. You might just get a few pennies back on your shop. But you can also get a whole load off a big purchase. We’ve all seen cashback offers here and there, but with these special apps, it’s even easier to track down a top deal.QuidcoQuidco is very similar, offering thousands of UK brands and almost identical claims on how much their members get in cashback a year (around £300). All you have to do is download the a

16180
Nikhil P
iD Mobile Employee
6 months ago
C
Newbie
cookpNewbie
asked in Ask a question.

Not receiving OTP messages

URGENTI just switched from Vodafone and I'm not getting important OTP text messages. I tried removing sim card, switching my phone on and off. Phone calls and ordinary txt messages appear to be okay. I have Apple iPhone 11. Thank you. 

15
Kash
iD Mobile Employee
2 years ago
Ana Pombo
Civilian
Ana PomboCivilian
asked in Ask a question.

I am having problems submitting PAC code to iD Mobile

Hi there, When I try to submit the form to send the PAC code to switch to iD Mobile it doesn’t work because my surname has two different words and the form doesn’t like this :( Could you please let me know what to do? By the way, I have also tried registering an online account but I believe you need to have received the new SIM card to be able to do this, and I haven’t yet. Thansk,Ana

12
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How to stream HD videos on your phone

NetflixFirst of all, you’ll need to ensure you’re subscribed to the ‘Standard’ or ‘Premium’ plan. The Basic plan will only allow you to stream up to 420p and not Full HD (1080p) or Ultra HD (4K) that comes with the Premium plan. Netflix will automatically stream what you’re watching in a video quality based on your network speed. Now, adjusting your video quality on Netflix isn’t as straightforward as on YouTube; you’ll need to log into your Netflix online account. Once you’ve logged in, here’s how to set your playback preference to HD:Step 1: Select a profile on the home screen (any profile will do)Step 2: Hover over the user icon in the top right corner – this will bring up a drop-down with a list of options.Step 3: Select ‘Account’Step 4: Under ‘Profile & Parental Controls’ select the drop-down arrow on the profile you’d like to set to HD streaming Step 5: Select ‘Playback Settings’ Step 6: On the ‘Playback Settings’ page, select ‘High’ and click ‘Save’ You’re all set! Every tim

16070
iD Mobile
iD Mobile Employee
1 year ago
Npatel14
Newbie
Npatel14Newbie
asked in Ask a question.

Best option for roaming in India?

Hi, I'm travelling to India next month and was wondering if I'd be able to use my data and minutes whilst I'm there? Is there an option to buy an allowance before I go? Thanks 😊 

3
Kash
iD Mobile Employee
1 year ago
E
Newbie
ei3014Newbie
asked in Ask a question.

£45 Amazon/Uber eats/Tesco Voucher not received (Gift Cloud)

Hi,On 3rd December 2022 I signed up to ID mobile following links from Money saving expert with the offer of a £45 Amazon / Uber Eats / Tesco voucher. Nearly three months has passed - but no sign of the promised Voucher.Has anyone else got a similar experience relating to this voucher, and were you able to successfully resolve it ?  If so please share.Thanks in advance.Geoff

28
allstontowers
Newbie
10 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

The iD Mobile Christmas 2021 Gift GuideBlog

In need of some Christmas pressie inspo? It can be pretty tricky nailing the perfect gift for all the special people in your life! Whether they’re really into their phones, gaming, fitness,, or a mix of everything, Christmas present planning can turn into something of a project. But when you get it right, there’s no better feeling than the gift of giving.Here are some ideas we think will make their Christmas… Gifts for phone loversAre they thinking about getting a new phone? Here’s our pick of the smartphones that’ll put a smile on their face: For flagship fans - Google Pixel 6There’s so much to love about the Google Pixel 6, but nothing more than the reimagined camera system. Pixel phones are known for having impressive cameras, and this is without doubt the best yet. So, if that friend or relative is into their Insta, you can’t go wrong with this phone.We love the anti-blurring editing feature. If they happen to capture a dud photo where someone’s face is blurred, the clever editing

15740
Emil
iD Mobile Employee
2 years ago
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