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5648 Topics

steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Cookie setting pop up

This pop up appears on this community forum now - even when you click the accept button, it keeps repeating. Clicking accept also clears the underlying form - making the pop up doubly annoying. 

4
Tom
iD Mobile Employee
18 days ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Muliple SIM phone - Can I have two SIMS on different networks?

My son has a year long contract abroad and has a dual sim galaxy A14 with ID Mobile. Obviously he can’t ‘roam’ for that period, so can he get a local SIM and use that in the second slot? He is in Francxe and looking at the ‘Free’ provider if that has any relevance. Edited to add: I only ask as I read that some phones force two sims on the same network - but I couldn’t find anything to that effect about the Galaxy A14.

3
Tom
iD Mobile Employee
18 days ago
J
Newbie
Jm1066Newbie
asked in Ask a question.

data connection drops out

Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia

1
Tom
iD Mobile Employee
18 days ago
James Frizzle
Civilian
James FrizzleCivilian
asked in Ask a question.

James Frizzle

Upgraded yesterday should be unlimited data through loyalty agreement only showing 100 gb data was told it would be checked and I would be called back im still waiting thanks 

1
Tom
iD Mobile Employee
18 days ago
S
Civilian
Scott_lovCivilian
asked in Ask a question.

App update required?

Hi,  New customer here. I downloaded the app and registered with the new number but I'm bringing my old number over. Will the app update once my new number ports or will I have to delete the app & start again? Thanks everyone 

3
Tom
iD Mobile Employee
18 days ago
Tony Bailey
Civilian
Tony BaileyCivilian
asked in Ask a question.

SIM for data

Hello, I am trying to set up my accounts on your new system but I use a SIM for data only on my laptop and I can't see messages when you text the code?? How can I add this Sim to my main mobile account?

2
Tom
iD Mobile Employee
18 days ago
V
Civilian
VJOwenCivilian
asked in Ask a question.

Registering phone number on new app

I have gone through registration process for new app up to the point where I register my phone number and at this point the system says there is a problem and not working so I cannot access my online account. PLEASE ADVISE

2
Tom
iD Mobile Employee
18 days ago
Susan McCarthy
Newbie
Susan McCarthyNewbie
asked in Ask a question.

data roaming in france

Hi, I’m in France. Just wondering if unused data when roaming in France is carried over , I’m guessing not. But more importantly how do I check my usage as I really don’t want to pay the additional charges. many thanks. Sue

4
Tom
iD Mobile Employee
18 days ago
J
Civilian
JbaileyCivilian
asked in Ask a question.

direct debit

Hello, I’ve recently just set up with ID. My number is set to change over on Friday. Is someone able to let me know when the first direct debit goes out. I have tried looking for a live chat but unsuccessful. Thanks 

2
Tom
iD Mobile Employee
18 days ago
Lisa Aspinall
Newbie
Lisa AspinallNewbie
asked in Ask a question.

Sim Not Working

When I first moved to ID mobile from EE, everything worked fine, but as soon as my old number was ported across I keep getting ‘Invalid Sim’ message. If I take it out and wipe it then put it back in it seems to be ok but I can’t keep doing that all the time. Please advise, thanks.

2
Tom
iD Mobile Employee
18 days ago
Dil Var
Civilian
Dil VarCivilian
asked in Ask a question.

Login Issues

Hi So I had to re-register again. I did. Then it asks for the one-time passcode which was sent via text which i enter but nothing happens. ive updated the app on my phone and tried to make my payment, then I get ‘opps something went wrong’. Im assuming the site is down. Does anyone have an idea when this will be up and running?

1
Tom
iD Mobile Employee
18 days ago
C
Newbie
Cherylb123Newbie
asked in Ask a question.

roaming

I am going to Antigua and barbuda and for the life of me I can’t figure out what it will cost to use my phone for internet and calling the uk.anyone have any ideas please?thanks 

7
Tom
iD Mobile Employee
18 days ago
J
Civilian
joe normanCivilian
asked in Ask a question.

Live Chat not working NO WAY TO CONTACT ID

I literally have no way of contacting id and my phone has been off for 2 days of which I obviously need the use of.I have no way to contact I’d, I have no idea why its off all my payments are upto date and it says everything thing is working.GOD SOMEONE PLEASE HELP THIS IS A JOKE

3
Tom
iD Mobile Employee
18 days ago
BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

7
Tom
iD Mobile Employee
18 days ago
K
Newbie
Ken WickerNewbie
asked in Ask a question.

sim no 5g

SIM only works on 4g. Tried on 3 different phones still 4g.Ly brother tried on his phone ( he has id SIM which receives 5g) my SIM still only works on 4g.

2
Tom
iD Mobile Employee
18 days ago
V
Newbie
Vik90245Newbie
asked in Ask a question.

Logging onto app puts me in a queue

I've been trying to log into the app for a couple of weeks, at different times. Every time I try to log in, it's puts me in a queue. I wait for the time, then it all starts again! Please help. 

5
andewhite
Legend
19 days ago
Rebecca Raynor
Newbie
Rebecca RaynorNewbie
asked in Ask a question.

can't access account

Hi.  Need urgent help Changed plan to sim only but I'm being bill twice. One by DD then by getting a message payment required and blocked my phone.  Unable to access account due to this new app. Email address linked to account I no longer have access too. How do get this sorted. 

1
Kash
iD Mobile Employee
19 days ago
L
Newbie
LeeK72Newbie
asked in Ask a question.

i cant uograde or find my usage

I’ve come to the end of a 24 month contract and want to change to a sim only but when I try to do this I get Oops something went wrong, I don’t want another £43 bill due to ID changing the app (not my fault) also I can’t now find my usage as you could on the old app. Seems the only way to do it is leave ID and go to a new provider? Help

2
Kash
iD Mobile Employee
19 days ago
J
Newbie
Jas248Newbie
asked in Ask a question.

text message

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

1
Kash
iD Mobile Employee
19 days ago
R
Newbie
RfhsparesNewbie
asked in Ask a question.

ID are not sending me my Referal Rewards

I have referred 4 friends to ID, The site says that i can refer up to 100 people and be rewarded for each of them.They have credited my account with £30 after complaining on live chat but i havent been able to get any money or vouchers for the other 3 referals. They escalate it every time i contact them and the escalation goes nowhere.  They owe me £90 and im considering small claims court to force this. Who else is haveing troubles getting what was prmised from ID ?

1
Kash
iD Mobile Employee
19 days ago
Tony Beamish
Rookie
Tony BeamishRookie
posted in Ask a question.

PAC received today - not wanted or requested

My wife and I have been with ID mobile now for a number of years without issue until today!We both received emails at the same time with the title “Your PAC request”  Neither of us requested any such thing or have even been on the ID mobile website.So following the advice in the email,“If you didn't request this PAC, please contact us immediately”.I contacted the online chat service.  It was suggested that we made the request via the website today.  On being informed that we had not it was then suggested that anyone with our account details could have made the request.  There is no one that has access to our account details as both accounts are unique to us and served with different details including passwords!The only thing offered was that all would be OK as we did not make the request and we would not loose the account or our numbers.  Also stated that a password change may be in order.As a matter of course my wife and I have both changed our passwords.There still remain questions a

3
Kash
iD Mobile Employee
19 days ago
D
Newbie
Davemac2023Newbie
asked in Ask a question.

New sim

I need to get a new sim card ever a esim or physical sim card and was wondering how I can do this when live chat isn't popping up to speak to them

2
Kash
iD Mobile Employee
19 days ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

3
Tom
iD Mobile Employee
19 days ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

4
Tom
iD Mobile Employee
19 days ago
I
Newbie
Idris DiblaweNewbie
asked in Ask a question.

outstanding balance

I’ve received a letter from id mobile regarding an outstanding balance that I have to pay but I’m currently unable to pay it due to my current situation. Its also saying that it will be referred to debt collection agency if I don’t pay in 7 days, but right now I can’t pay What should I do?

1
Tom
iD Mobile Employee
19 days ago
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