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5607 Topics

V
Civilian
VJOwenCivilian
asked in Ask a question.

Registering phone number on new app

I have gone through registration process for new app up to the point where I register my phone number and at this point the system says there is a problem and not working so I cannot access my online account. PLEASE ADVISE

2
Tom
iD Mobile Employee
11 days ago
Susan McCarthy
Newbie
Susan McCarthyNewbie
asked in Ask a question.

data roaming in france

Hi, I’m in France. Just wondering if unused data when roaming in France is carried over , I’m guessing not. But more importantly how do I check my usage as I really don’t want to pay the additional charges. many thanks. Sue

4
Tom
iD Mobile Employee
11 days ago
J
Civilian
JbaileyCivilian
asked in Ask a question.

direct debit

Hello, I’ve recently just set up with ID. My number is set to change over on Friday. Is someone able to let me know when the first direct debit goes out. I have tried looking for a live chat but unsuccessful. Thanks 

2
Tom
iD Mobile Employee
11 days ago
Lisa Aspinall
Newbie
Lisa AspinallNewbie
asked in Ask a question.

Sim Not Working

When I first moved to ID mobile from EE, everything worked fine, but as soon as my old number was ported across I keep getting ‘Invalid Sim’ message. If I take it out and wipe it then put it back in it seems to be ok but I can’t keep doing that all the time. Please advise, thanks.

2
Tom
iD Mobile Employee
11 days ago
Dil Var
Civilian
Dil VarCivilian
asked in Ask a question.

Login Issues

Hi So I had to re-register again. I did. Then it asks for the one-time passcode which was sent via text which i enter but nothing happens. ive updated the app on my phone and tried to make my payment, then I get ‘opps something went wrong’. Im assuming the site is down. Does anyone have an idea when this will be up and running?

1
Tom
iD Mobile Employee
11 days ago
C
Newbie
Cherylb123Newbie
asked in Ask a question.

roaming

I am going to Antigua and barbuda and for the life of me I can’t figure out what it will cost to use my phone for internet and calling the uk.anyone have any ideas please?thanks 

7
Tom
iD Mobile Employee
11 days ago
J
Civilian
joe normanCivilian
asked in Ask a question.

Live Chat not working NO WAY TO CONTACT ID

I literally have no way of contacting id and my phone has been off for 2 days of which I obviously need the use of.I have no way to contact I’d, I have no idea why its off all my payments are upto date and it says everything thing is working.GOD SOMEONE PLEASE HELP THIS IS A JOKE

3
Tom
iD Mobile Employee
11 days ago
BBofDon
Rookie
BBofDonRookie
asked in Ask a question.

Prepaid SIM card

Does iD provide a prepaid SIM card for visitors from abroad? My daughter is coming over from Australia and needs a UK SIM card including Data for approx 30 days.

7
Tom
iD Mobile Employee
11 days ago
K
Newbie
Ken WickerNewbie
asked in Ask a question.

sim no 5g

SIM only works on 4g. Tried on 3 different phones still 4g.Ly brother tried on his phone ( he has id SIM which receives 5g) my SIM still only works on 4g.

2
Tom
iD Mobile Employee
11 days ago
V
Newbie
Vik90245Newbie
asked in Ask a question.

Logging onto app puts me in a queue

I've been trying to log into the app for a couple of weeks, at different times. Every time I try to log in, it's puts me in a queue. I wait for the time, then it all starts again! Please help. 

5
andewhite
Legend
11 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

Say Hello to eSIM on iD Mobile: The Smarter Way to Stay Connected!

Get ready to experience a whole new level of mobile connectivity with iD Mobile! We're thrilled to announce the launch of eSIM technology on our network, and we can't wait for you to try it out. Say goodbye to the hassle of physical SIM cards and embrace the convenience of eSIM—it's like having a digital SIM card built right into your phone!What is an eSIM?An embedded SIM (eSIM) comes pre-installed in your phone, eliminating the need for a physical SIM card.To activate your eSIM, just scan the QR code we send you by post and follow the provided setup instructions.Why choose eSIM on iD Mobile? Let us count the ways!It's convenient. No need to wait for your SIM to arrive in the post. You’ll receive your eSIM via email shortly after you’ve completed a purchase.  More secure and durable: Since eSIMs are built into your device, they're much less likely to get damaged or lost compared to those tiny physical SIM cards.  Double digits. You can have two active numbers seamlessly switch between

11395
S
Newbie
11 days ago
Rebecca Raynor
Newbie
Rebecca RaynorNewbie
asked in Ask a question.

can't access account

Hi.  Need urgent help Changed plan to sim only but I'm being bill twice. One by DD then by getting a message payment required and blocked my phone.  Unable to access account due to this new app. Email address linked to account I no longer have access too. How do get this sorted. 

1
Kash
iD Mobile Employee
12 days ago
L
Newbie
LeeK72Newbie
asked in Ask a question.

i cant uograde or find my usage

I’ve come to the end of a 24 month contract and want to change to a sim only but when I try to do this I get Oops something went wrong, I don’t want another £43 bill due to ID changing the app (not my fault) also I can’t now find my usage as you could on the old app. Seems the only way to do it is leave ID and go to a new provider? Help

2
Kash
iD Mobile Employee
12 days ago
J
Newbie
Jas248Newbie
asked in Ask a question.

text message

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

1
Kash
iD Mobile Employee
12 days ago
R
Newbie
RfhsparesNewbie
asked in Ask a question.

ID are not sending me my Referal Rewards

I have referred 4 friends to ID, The site says that i can refer up to 100 people and be rewarded for each of them.They have credited my account with £30 after complaining on live chat but i havent been able to get any money or vouchers for the other 3 referals. They escalate it every time i contact them and the escalation goes nowhere.  They owe me £90 and im considering small claims court to force this. Who else is haveing troubles getting what was prmised from ID ?

1
Kash
iD Mobile Employee
12 days ago
Tony Beamish
Newbie
Tony BeamishNewbie
posted in Ask a question.

PAC received today - not wanted or requested

My wife and I have been with ID mobile now for a number of years without issue until today!We both received emails at the same time with the title “Your PAC request”  Neither of us requested any such thing or have even been on the ID mobile website.So following the advice in the email,“If you didn't request this PAC, please contact us immediately”.I contacted the online chat service.  It was suggested that we made the request via the website today.  On being informed that we had not it was then suggested that anyone with our account details could have made the request.  There is no one that has access to our account details as both accounts are unique to us and served with different details including passwords!The only thing offered was that all would be OK as we did not make the request and we would not loose the account or our numbers.  Also stated that a password change may be in order.As a matter of course my wife and I have both changed our passwords.There still remain questions a

3
Kash
iD Mobile Employee
12 days ago
D
Newbie
Davemac2023Newbie
asked in Ask a question.

New sim

I need to get a new sim card ever a esim or physical sim card and was wondering how I can do this when live chat isn't popping up to speak to them

2
Kash
iD Mobile Employee
12 days ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

3
Tom
iD Mobile Employee
12 days ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

4
Tom
iD Mobile Employee
12 days ago
I
Newbie
Idris DiblaweNewbie
asked in Ask a question.

outstanding balance

I’ve received a letter from id mobile regarding an outstanding balance that I have to pay but I’m currently unable to pay it due to my current situation. Its also saying that it will be referred to debt collection agency if I don’t pay in 7 days, but right now I can’t pay What should I do?

1
Tom
iD Mobile Employee
12 days ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

29
andewhite
Legend
12 days ago
D
Civilian
DobbietheelfCivilian
asked in Ask a question.

When I phone a number it tells me I have dialed the customer payment helpline.

I have paid my bill but whenever i call someone it says I’ve dialled customer payment help line but records show I have paid so it hangs up. Cannot access live chat til tomorrow morning but I am at work currently and need to call/text/use data so cannot wait until then

2
Kash
iD Mobile Employee
13 days ago
Dawn Exley
Newbie
Dawn ExleyNewbie
asked in Ask a question.

Refer a friend voucher

I referred my daughter in September 2023, she took a contract out with you, I have still not received my curry’s voucher

3
Kash
iD Mobile Employee
13 days ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

3
Kash
iD Mobile Employee
13 days ago
C
Newbie
canton7Newbie
asked in Ask a question.

Referral status still pending

Hi,As with so many other people here, I referred someone in January, and they’ve paid 3 bills, but the referral status is still “Pending” and I haven’t received any congratulatory email.Could you look into this please?Kind Regards

5
Kash
iD Mobile Employee
13 days ago
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