I have paid my bill but whenever i call someone it says I’ve dialled customer payment help line but records show I have paid so it hangs up. Cannot access live chat til tomorrow morning but I am at work currently and need to call/text/use data so cannot wait until then
Solved
When I phone a number it tells me I have dialed the customer payment helpline.
Best answer by Kash
Hi
Welcome to the Community!
Just checking if you managed to resolve this via Social Media?
If you still require assistance, please get back to us.
Kash
This topic has been closed for comments
+10Try Direct Messaging them via social media😄
+24Hi
Welcome to the Community!
Just checking if you managed to resolve this via Social Media?
If you still require assistance, please get back to us.
Kash
Hi
I have the same issue and need access for work purposes tonight.
I am up to date with my payments and the call just hangs up.
How do I resolve this asap?
+24Hi
Welcome to the Community!
I hope that you managed to get this resolved.
I would advise contacting our Live Chat Team as this will be the quickest way to get this resolved.
However please let us know if you require further assistance and we can help.
Kash
I’m having this issue too and I need to use my phone as I have no landline
I now have exactly the same issue. Tried to make numerous calls to different numbers and it just says that I have dialed the customer helpline every time. Have tried restart and turning on and off. Seems to be a common issue. Really frustrating
I’m now sorted, so I messaged on their Facebook and Twitter pages and got a response quickly. So frustrating, will definitely rethink my options next time
+24Hey there
If this happens in the future, please contact our live-chat immediately:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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