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Live Chat not working NO WAY TO CONTACT ID


I literally have no way of contacting id and my phone has been off for 2 days of which I obviously need the use of.

I have no way to contact I’d, I have no idea why its off all my payments are upto date and it says everything thing is working.

GOD SOMEONE PLEASE HELP THIS IS A JOKE

Best answer by andewhite

Perhaps your iD account has been blocked or suspended for some reason, @joe norman

When Live Chat doesn’t seem to work, sometimes the following helps: 

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / in-private window in your web browser

The iD Mobile chatbot works 24/7, and the advisers work until 8pm on weekdays.

 

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3 replies

  • Author
  • New
 Contributor
  • 1 reply
  • April 29, 2024

before you ask yes I have tried social media


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • April 29, 2024

Perhaps your iD account has been blocked or suspended for some reason, @joe norman

When Live Chat doesn’t seem to work, sometimes the following helps: 

  • Allowing popup windows in your web browser
  • Using a different web browser
  • Using an incognito / in-private window in your web browser

The iD Mobile chatbot works 24/7, and the advisers work until 8pm on weekdays.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • May 2, 2024

Hi @joe norman 

 

What happened when you contacted social media?

 

Have you tried the Live Chat as suggested above?

 

Tom