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Website and App Not displaying the correct information

K
Active Contributor

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.

Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

    8 replies

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 23, 2024

    Hi @KeithWM,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

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    K
    Active Contributor
    • KeithWM
    • Author
    • Active Contributor
    • 8 replies
    • April 24, 2024

    NOT RESOLVED

     

    So yesterday I got your message and gave you the information you required and within minutes the App and Website updated to the correct allowances on texts and minutes. That was then this is now!

    I have sent some texts but the allowance has not changed it say its at 5000 which is my maximum.

    Obviously it was a manual fix? Can you sort this please as not knowing is bad and having to send you all the messages is tiresome

     

    Please fix this nonsense at the earliest!

     

    Keith

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • April 30, 2024

    Hi @KeithWM,

    We are sorry for the delay with our response.

    We will get back to you as soon as possible to have your issue resolved.

    Thanks for your patience.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    Active Contributor
    • KeithWM
    • Author
    • Active Contributor
    • 8 replies
    • June 5, 2024

    So here we are a month later and many months since the New app was rolled out. Still not working. My data allowance does change as it gets used but my text and minutes does not.

    Please fix sooner rather than later this is tedious 

     

    Keith.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • June 14, 2024

    Hi @KeithWM 

     

    We understand the app is still experiencing issues with this, apologies for any inconvenience this causes.

     

    It may be worth looking into your device for an in device data tracker and setting this up.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    Active Contributor
    • KeithWM
    • Author
    • Active Contributor
    • 8 replies
    • June 14, 2024

    Obviously not reading what I wrote. The data allocation does seem to track properly but the minutes and texts don't. The only time they change is when I complain and someone does it manually!

    Is it not about time this app / website issue was sorted? Its been going on for many months now. Are ID mobile not embarrassing themselves?

    If I had done my job half as bad as this I would have been sacked!

     

    Keith.

    K
    Active Contributor
    • KeithWM
    • Author
    • Active Contributor
    • 8 replies
    • June 19, 2024

    Hi

     

    My monthly renewal was today.

     

    Yet again the data allowance updated but my minutes and texts gave not!!

     

    When if ever will this get sorted?????

     

    Really bored with this now!!

     

    Keith.

    K
    Active Contributor
    • KeithWM
    • Author
    • Active Contributor
    • 8 replies
    • July 20, 2024

    So here we are several months on and the app is still a joke.

    My monthly update took place on the 19th. The data has updated but my minutes and texts are still as the were on the 18th and have not updated. No doubt they have been updated but what is the point of this app?

    Do something with it please!!

     

    Keith.

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