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5620 Topics

M
Rookie
mywifenowRookie
asked in Ask a question.

'£45 - Currys, Amazon.co.uk or Uber Eats' Gift Card/voucher not received

As per the above promotion, on 11 July I purchased a 25GB 5G Data SIM (for £8 per month on a 12 month contract between the dates of 3 July – 13 July 2023) using the ‘Buy Now’ link provided in the email received from no-reply@giftcloud.com (picture attached).It has now been over 90 days since my purchase, yet I have received no communication, either from Gift Cloud or iD Mobile, regarding my reward. I completed the purchase directly after clicking through to iD Mobile’s basket via the ‘Buy Now’ link in the email shown in the attached picture, and I do not have cookies disabled on my computer, so there is no reason why the sale wouldn’t have tracked correctly. I spoke about my problem to Kyle on your LiveChat facility and he told me he has raised the issue with your ‘back office’, and told me I would receive a response within 24-48 hours … that time has now passed and I have had no such follow-up. Therefore, can I politely ask that someone look into the progress of my reward and let me k

14
Tom
iD Mobile Employee
4 months ago
F
Rookie
FrankieeeRookie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

14
F
Rookie
1 day ago
Neil Gerrard
Civilian
Neil GerrardCivilian
asked in Ask a question.

Trying to cancel a new contract - live chat not working for me

Hi,I started a new contract 11 days ago and my new Motorola Razr 40 Ultra’s screen has already developed a fault on the screen. I want to cancel and return the phone rather than exchange because it’s a two-year contract and I now have absolutely no faith that the same model of phone simply won’t fail again in a short time. But using the ID mobile website is absolutely infuriating. Every time I look up cancelling a contract it directs me to a Live Chat but when I click it opens the community page and directs me to log in. I try to login and it throws me back to my dashboard where I can’t find any help. I have resorted to logging into community via my Facebook (different email address) and I can post on here but that is it. I need to speak to someone at ID Mobile to get this contract cancelled within the 14 day cooling off period. How do I do that please? Thanks

14
Kash
iD Mobile Employee
23 days ago
L
Newbie
LucreziaNewbie
asked in Ask a question.

Is the APN/iPhone roaming issues resolved?

I am thinking of signing up to IDmobile, but I’m travelling in two weeks to Italy, and I don’t want to be left without roaming. I have an iPhone XR, and I note that iPhone users have been having problems with APN settings.  Has this been resolved?Thanks

14
Tom
iD Mobile Employee
6 months ago
S
Rookie
Steve KRookie
asked in Ask a question.

Very very poor mobile reception affecting my business

Dear ID mobile, I’ve been a customer with you for years and tho signal strength has always been a bit low with occasional outages in the SN8 4HR postcode. But recently say about 3 weeks ago since some network maintenance in the SN8 area I can’t make or receive mobile calls any longer and it’s starting to have a serious impact on me and my business. I can receive texts but just not phone calls and now have to travel 1.5 miles along the A4 to just see if I have any voice messages. Please please help!

14
Kash
iD Mobile Employee
2 months ago
R
Rookie
Rory bearRookie
posted in Ask a question.

Big mistake

Has anybody else made the fatal mistake of moving to ID mobile . I feel I spend more time curing about the quality of service from them then I have coverage ! My term agreement is a sentence not an enjoyment !! 

14
Kash
iD Mobile Employee
6 months ago
S
Newbie
speedomesNewbie
asked in Ask a question.

My iD not recognising my ported number so cant access my account

I have an ongong issue with my phone not showing my ported number and also I have been unsuccesful in registering My iD account because the website says I have entered my details wrong. No, I haven't. It doesn’t recognise my ported number 

14
Kash
iD Mobile Employee
5 months ago
P
Rookie
Pbe21Rookie
asked in Ask a question.

Billing error

My monthly charge is reduced to £5 per month. My recent bill was £5.23. How is this even possible 

14
P
Rookie
2 months ago
L
Newbie
Liam BurkinshawNewbie
asked in Ask a question.

My messages won’t work after changing to ID

I have recently swapped to ID and my messages won’t send correctly, I see this issue has been spoken about for over 2 years now and I see there is a work around. However this settle for a workaround is not good enough.I say it’s not good enough as the workaround doesn’t even work in my case. I have turned off iMessage (which I shouldn’t have to) to send messages.  This is the exact issue I’m having:I send a message, the message goes through, however I get a Green bar as to say it still sending, in this time I cannot send any more messages and then get a “cannot be delivered” notification after every message I send. Along with this messages can take up to 10-15 minutes to send!Any help would be appreciated as I’m considering dropping ID after only experiencing the services for a day, which I ideally don’t want to have to do 

13
Mohammed
iD Mobile Employee
1 year ago
Dave Wilkinson
Newbie
Dave WilkinsonNewbie
asked in Ask a question.

refused upgrade

have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment  never had an upgrade either  so time to do so  as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order   then 4 hours later another e mail with this message    We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,The iD Team

13
Kash
iD Mobile Employee
1 year ago
R
Newbie
rutvikpatelNewbie
asked in Ask a question.

How to block 85222 Deal Alerts

Form last two month some messages coming from 85222 Deal Alerts and am being charged each time.Anyone have any idea how I can block or terminate these?Any assistance would be appreciated

13
Mohammed
iD Mobile Employee
10 months ago
K
Civilian
kevin_o_malleyCivilian
asked in Ask a question.

Poor indoor coverage

I have little or no idoor coverage, but I have an old signal booster from a previous contract with 3. Would I be able to reuse my 3 signal booster to enhance the ID Mobile coverage in my home?

13
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
dmarriottNewbie
asked in Ask a question.

Cant find my Topic

I had an email that someone replied to my question about issues with 4g/4g+ download speeds but when i click the link it get page not found. 

13
Tom
iD Mobile Employee
1 year ago
Toffee1963
Novice
Toffee1963
asked in Ask a question.

Why have you sent me a PAC code

I've only just joined you,but why have you sent me a PAC code to transfer my number ? I've already brought my old number from my previous provider?

13
Toffee1963
Novice
1 year ago
M
Newbie
mobile188Newbie
asked in Ask a question.

Reporting identity fraud

Hi,I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone and credit card contracts set up using my details with various providers.  Can you please let me know how I report the fraud and shut the 1D account as soon as possible? Many thanks.  

13
Kash
iD Mobile Employee
2 months ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Become an iD Community Superhero!Blog

The iD Community is the place where heroes are made! If you’d like to climb up the ranks to become a Superhero, get ready to don your cape and we’ll show you how.Since creating the iD Community, our aim has always been to create a brilliant network of iD users who share their knowledge to help others, form bonds with one another and, well, build a fully-fledged online community. It’s the perfect place to talk about smartphone and network-related ‘stuff’, but there’s so much more to chat about and get involved with.We want all of you to get involved. That’s why we’ve created our epic Superhero ranking system. The more you help the Community become the awesome, friendly, helpful online hangout it is, the quicker you’ll work your way through the ranks. Simple!Whenever you chat on the iD Community, your rank and the ranks of your fellow members are visible on the left-hand side of the conversation. We’ve redesigned the icons, so you clearly see if you’re talking to Heroes, Superheroes, Men

266013
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Leeanne39Newbie
asked in Ask a question.

I need a replacement SIM card

Can someone please help me, I have tried numerous times to access the Live Chat but keep being told it is too busy - I just want to order a replacement Sim Card?thank you 

13
Kash
iD Mobile Employee
3 months ago
S
Newbie
Spotlight61Newbie
asked in Ask a question.

Your Network Coverage is abysmal in Central London

Having only praised ID Mobile for the speed and ease of porting my mobile number from EE to ID, today I’m having serious concerns about what I’ve done.I work in the entertainment industry and need my phone to work in and around Central London. Today is the first day I have been in London since changing to ID and I have to say I have serious concerns about the effectiveness of your service.In Covent Garden I was unable to access any apps or services simply because the signal strength was so poor. At best I was getting 1 and at a push 2 bars of signal strength and only on a 4G signal. Being unable to access apps or data and even receive phone calls in this area is a big no no.I have a 5G enabled phone and whilst the signal is strong where I live, being mobile means that such a service should be consistent across the board. Also when I’m in doors I use my home wi fi service so signal strength isn’t an issue and nor should it be an issue when I am in the capital City!At best I managed a 4G

13
Mohammed
iD Mobile Employee
1 year ago
Zedley
Civilian
ZedleyCivilian
asked in Ask a question.

Puk code as no live chat to ask

Hi I've been dumb and locked my sim . I would ask in the live chat but that doesn't work either. Anyone alive to help me get my puk code please? 

13
Rory
Newbie
2 years ago
Elisabeth
Newbie
ElisabethNewbie
asked in Ask a question.

signal dropping constantly and everywhere

Hi there. (Forgive typo in title..didnt see it til hit list and can't seem to edit the title!) I'm hoping I can hear from someone from ID on here as live chat never seems to be functioning and there's no phone number to speak to a person. I've not been with ID long but I've found my GPS signal drops constantly and everywhere - driving to town (Ashford), driving to small city (Canterbury) and even up to and around and in London I lose signal for chunks of 15-30 mins at a time. It's not useable! I need it for sat nav on my phone! Please help - never had this with any other company before. I expect it dips here and there but not for such a long time and in major cities and roads where I KNOW there is good reception with other carriers. Any help gratefully receivedThanks 

13
Tom
iD Mobile Employee
1 year ago
A
Civilian
annah945Civilian
asked in Ask a question.

I can't transfer my number using PAC

I’ve recently joined iD Mobile from Vodafone. I got sent a PAC number by Vodafone and now can’t be sent a new one for another 30 days. When trying to to transfer my number it says ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.’ I tried what everyone said and type my surname in capital letters but that didn’t work either.  I can’t work out if my number has transferred across or not. I tried to create an iD Mobile account and when it asked me to type in my phone number, I tried my original phone number and it said it couldn’t be found, so I then tried the phone number that they sent me and they said they had sent me a security code to create my account. However I never received that code which makes me think my phone isn’t using that phone number either. Seems like I’m stuck in between 2 phone numbers??

13
Kash
iD Mobile Employee
1 year ago
J
Civilian
Jsni99Civilian
asked in Ask a question.

Refer a friend scheme

Hi there having issues with Currys gift card offer to my knowledge followed all the instructions for myself and a friend signed up November and not had anything any help much appreciated 

13
Kash
iD Mobile Employee
7 months ago
B
Newbie
budgie3Newbie
asked in Ask a question.

I cannot log into website for my idmobile account

I cannot log into my website.  I can enter my email address and pw but the button does not react and the web page is dead.   My browser is fully up to date.  What is wrong please?

13
Tom
iD Mobile Employee
1 year ago
B
Newbie
Brendy7Newbie
asked in Ask a question.

I’ve had ID mobile for 3 days and my 4G is as slow as dial-up

I live in a big city, there’s phone masts everywhere. My connection is just as bad when I’m outdoors as it is when I’m inside. So it’s not being blocked by walls, and there are no cranes or temporary structures in the way of my nearest mast. I was with o2 for 15 years and even their internet was never this bad. Why am I paying so much for 100GB data that I can’t use? If I play a video it will load one second every 20 seconds, surely this is unacceptable. If it doesn’t get sorted I’ll be leaving, thank God I have 30 days to trail this excuse of a network

13
WelshPaul
Legend
1 year ago
Claire Pimblett
Civilian
Claire PimblettCivilian
asked in Ask a question.

Text messages not sending

I transferred to ID a few months ago, but I have a problem sending texts. Sometimes they send but are always marked as not delivered.I have read other answers to this problem and have tried both resetting network settings and checking that the number in settings is correct and then restarting but nothing is working.Would appreciate some help.

13
Mohammed
iD Mobile Employee
1 year ago
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