mobile data not working

Hi @Murphyfamilyshopping, welcome to the community!

Is it just data that isn’t working? Do calls texts work as normal?

If so, it’s worthwhile checking that mobile data is switched on on the device. Resetting your network settings can also resolve an issue.

-Lauren

It is only the mobile data. 

The calls and texts work fine.

The mobile data setting is definitely turned on.

How do I reset the network settings?

Thanks

Claire

I’d recommend following the steps in this guide:

This also has steps to reset Network Settings.

Thanks.

Thank you!

No problem @Murphyfamilyshopping, have a great day.