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Number not yet transferred


My previous number was supposed to transfer 4 days ago to my new iPhone 13. I don’t think it has because I still cannot make calls or receive any texts. This is making logging into apps difficult as I can’t receive OTPs.

I’ve tried restarting my phone but no luck.

Please could a member of the iD staff look into this? Many thanks 

Best answer by tamaramacarthur

It finally started working, not sure why! Thank you for your help

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13 replies

  • Author
  • Active Contributor
  • 8 replies
  • October 7, 2024

I really need to get this sorted out, please could an iD staff member get in touch, thank you


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 9, 2024

@tamaramacarthur -

Are you still experiencing issues? You switched to iD has your SIM from previous provider disconnected? Thanks.


  • Author
  • Active Contributor
  • 8 replies
  • October 9, 2024

Thanks for getting back to me. Yes still experiencing issues. My phone number is no longer attached to my old SIM


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 9, 2024

Have you tried the following Dial Code - 

iPhone: #33*0000#.

Android: #330*0000#

I assume Data 4G 5G is working?

Thanks.


  • Author
  • Active Contributor
  • 8 replies
  • October 10, 2024

When I try this dial code on my new phone nothing happens. I tried it on my old phone with the old SIM in it, just to see and it says:

 

‘Error performing request

Network Failure

Setting deactivation failed

Voice call barring 

All outgoing

...’

 

I presume this my number is no longer active on my previous network?

What would you suggest next?

Thank you

 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 10, 2024

@tamaramacarthur -

Did you press the dial button after inputting the numbers? If so, let’s try these troubleshooting guides:

If that doesn’t work, let me know, I’ll raise a ticket with 3UK.

Thanks.


  • Author
  • Active Contributor
  • 8 replies
  • October 10, 2024

Yep, tried the dial button.

Thanks for sending the guides, I can’t check many of those things as I need to be able to receive a OTP in order to log in to my account for the first time (online and on app).

I did just check my payments on my banking and it seems that no payment has left my account to iD do I’m guessing this is the problem. Could you tell me how I can confirm this and make sure the payment goes through?

 

Thanks


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 10, 2024

@tamaramacarthur -

Yes, you’re on a Direct Debit so payment will go through usual. This is typically 14 days after your first bill is generated (28th September in your case). Thanks.


  • Author
  • Active Contributor
  • 8 replies
  • October 11, 2024

Ok, but does that mean I won’t be able to make and receive calls and texts until that payment goes through?

This is a huge inconvenience as there’s essential things I need to do that require these functions


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 11, 2024

No, there looks like there is a technical issue with either your Handset, SIM or Account. The Direct Debit is unrelated. Did you try the above troubleshooting steps? Thanks.


  • Author
  • Active Contributor
  • 8 replies
  • October 11, 2024

Ok good to know that’s unrelated.

I looked at the guides but like I said before, I can’t check many of those things as I need to be able to receive a OTP in order to log in to my account for the first time (online and on app).

Thanks

 


  • Author
  • Active Contributor
  • 8 replies
  • Answer
  • October 11, 2024

It finally started working, not sure why! Thank you for your help


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1707 replies
  • October 14, 2024

Glad to hear @tamaramacarthur. Thanks!