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Colin Muller
New
 Contributor

How do i stop a sms message as it's appearing on my bill pressed stop but its still coming out frequently 

2 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7400 replies
  • December 12, 2023

Hi @Colin Muller 

 

We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.

If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists).

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company. If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. 

Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.

 

Tom


Nikhil P
iD Mobile Employee
  • iD Mobile Employee
  • 261 replies
  • December 12, 2023

Hey @Colin Muller

We’ve also got this article on ‘How to stop unwanted premium rate text message’ 

Thanks,
Nikhil

 


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