I am unable to access my account. My password is not recognised and I cannot get past the security questions. Can someone help please as my phone has been stolen.
Userlevel 8
+6
You might find the following article helpful.
https://www.idmobile.co.uk/help-and-advice/lost-and-stolen
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More so this part:
- Call 0333 003 7777
- Enter your iD Mobile number.
- Choose option 3 to register the phone as lost or stolen.
- Re-confirm the number you want to block.
- Once confirmed, the SIM will be suspended, and the last handset associated with the SIM will be blacklisted.
Thank you. I have not had any email confirmation that the sim has been suspended. The recorded message says it has been suspended and the phone blacklisted. I have also messaged on messenger too. I would like an acknowledgement in writing just in case.Â
Userlevel 7
+7
Hi
Welcome to the Community!
We wouldn’t sent a confirmation, however we can access your account and confirm this.
If you have messaged our messenger team they can provide written confirmation of the blacklisted handset and blocked SIM.
Â
Kash
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