Stolen phone

  • 17 February 2024
  • 3 replies

I am unable to access my account. My password is not recognised and I cannot get past the security questions. Can someone help please as my phone has been stolen.

3 replies

Userlevel 8
Badge +6

You might find the following article helpful.


More so this part:

  1. Call 0333 003 7777
  2. Enter your iD Mobile number.
  3. Choose option 3 to register the phone as lost or stolen.
  4. Re-confirm the number you want to block.
  5. Once confirmed, the SIM will be suspended, and the last handset associated with the SIM will be blacklisted.

Thank you. I have not had any email confirmation that the sim has been suspended. The recorded message says it has been suspended and the phone blacklisted. I have also messaged on messenger too. I would like an acknowledgement in writing just in case. 

Userlevel 7
Badge +7

Hi @Diana11,

Welcome to the Community!

We wouldn’t sent a confirmation, however we can access your account and confirm this.

If you have messaged our messenger team they can provide written confirmation of the blacklisted handset and blocked SIM.




Why iD Mobile?