Stolen phone

  • 17 February 2024
  • 3 replies

I am unable to access my account. My password is not recognised and I cannot get past the security questions. Can someone help please as my phone has been stolen.

3 replies

Userlevel 6
Badge +6

You might find the following article helpful.


More so this part:

  1. Call 0333 003 7777
  2. Enter your iD Mobile number.
  3. Choose option 3 to register the phone as lost or stolen.
  4. Re-confirm the number you want to block.
  5. Once confirmed, the SIM will be suspended, and the last handset associated with the SIM will be blacklisted.

Thank you. I have not had any email confirmation that the sim has been suspended. The recorded message says it has been suspended and the phone blacklisted. I have also messaged on messenger too. I would like an acknowledgement in writing just in case. 

Userlevel 7
Badge +7

Hi @Diana11,

Welcome to the Community!

We wouldn’t sent a confirmation, however we can access your account and confirm this.

If you have messaged our messenger team they can provide written confirmation of the blacklisted handset and blocked SIM.