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Living in Australia

  • 2 September 2024
  • 5 replies
  • 72 views

Hello, I maintain my ID mobile contract even though I moved to Australia. I need to upgrade my phone as 3g is almost obsolete. I can no longer access the ID app. Any suggestions would be very welcome! Thanks.

Best answer by Kash

Hi @marytolfree12,

Welcome to the Community!

You’ll need to be in the UK to upgrade.

Roaming in Australia can be very expensive so I would advise to set your spend cap accordingly.

 

Kash

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Geluk
Silver Contributor
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  • Silver Contributor
  • 401 replies
  • September 2, 2024

Why not stick your sim in any 4g compatible phone; does it work?


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  • 2 replies
  • September 2, 2024

Thanks Geluk, yes I will try that but I was hoping Carphone Warehouse/ Currys would supply a new one under the terms of the contract.


andewhite
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  • September 2, 2024
marytolfree12 wrote:

Thanks Geluk, yes I will try that but I was hoping Carphone Warehouse/ Currys would supply a new one under the terms of the contract.

If you’re living in Australia, I doubt that is going to be possible, @marytolfree12.  


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7745 replies
  • Answer
  • September 5, 2024

Hi @marytolfree12,

Welcome to the Community!

You’ll need to be in the UK to upgrade.

Roaming in Australia can be very expensive so I would advise to set your spend cap accordingly.

 

Kash


  • Author
  • New
 Contributor
  • 2 replies
  • September 5, 2024

Thanks Kash. That looks like the only solution so I will give it a try.