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pixel 9 pro fold pre-order

  • 3 September 2024
  • 6 replies
  • 200 views

I recently pre ordered the Pixel 9 pro fold as an upgrade on the 28/08/2024 and when the order went through it said stock was expected to be delivered on the 05/09/2024 but now when I check on the website it says stock is expected 24/10/2024 I’m just wondering if I will still receive my order on the date stated when I ordered the device? As the trade in offer for my 14 pro max is only eligible for 21 days and I need the new phone before I send my current handset in as I don’t have a back up, also I want to claim the offer for extra £300 trade in but that offer runs out on the 05/09/2024 so I’m left confused as I wouldn’t of upgraded as of yet if I knew I had to wait until the 24th October, any help with this would be greatly appreciated 

Best answer by Matthew T

@nic8592 - just sent you a Private Message. Thanks.

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6 replies

  • New
 Contributor
  • 3 replies
  • September 3, 2024

Looks like it's a Google issue 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 4, 2024

@jrdnsmpsn - looks like your Pixel 9 Pro Fold order has been cancelled and you’re still eligible to Upgrade. If you need any assistance let me know! Thanks.


  • New
 Contributor
  • 1 reply
  • September 4, 2024

Hi @Matthew T , I placed a pre order for the pixel 9 pro fold on 14/08/24 , got a confirmation email and spoken to a few people on live chat, can you please let me know if the phone will arrive tomorrow 05/09/24 as promised when ordering? I have had no tracking or dispatch info and don’t want to wait around just in case. Thanks


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • Answer
  • September 4, 2024

@nic8592 - just sent you a Private Message. Thanks.


  • New
 Contributor
  • 1 reply
  • September 6, 2024

Similar question here, placed the order on the 25th for a new contract and Pixel 9 pro, had a confirmation and the money has been taken from my account. Email to say it was on “Pre Order” but had no communication since.

As I don’t have an ID mobile number yet I can’t log in and check what the status is. Have a trade in box waiting and I would like to know at the very least a possible delivery date!


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1724 replies
  • September 6, 2024

@Andy_1003 - sent you a Private Message,