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Everything you need to know about the 3G switch off

1 year ago

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Yesterday4462Newbie

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Nik20Civilian

Your iD Mobile Account & App.

details do not match our records

I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.

1 hour ago

LokanathNewbie

Getting started with iD.

ID mobile eSIM is not working on iPhone 15

I got a new iPhone 15 in contract with ID Mobil data plan from Currys store. I got a physical sim and it all worked well till the time I haven’t switched to the eSIM option. After switching to ID Mobile eSIM though the internet was working, I was unable to make or receive calls. Reached out to ID Mobile help desk 4 times, but there was resolution. Finally they asked me to switch back to physical sim. Now I am stuck this for 2 years as per contract. What a wastage of time and money.

2 hours ago

iD MobileiD Mobile Employee

Help with your SIM.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

77522451

2 hours ago

GeenealeNewbie

Bills, Payments & Charges.

cant send premium rate messages

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. Many thanks, Gee

2 hours ago

Melanie HayesCivilian

Coverage & Network.

no internet from my mobile data

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

2 hours ago

Dominicchapman02Newbie

Bills, Payments & Charges.

Need a refund made an extra payment

Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded. many thanksdom

2 hours ago

Christopher MorrisCivilian

Roaming & International.

using mobile in canada

Are you able to talk me through my options for using my phone in Canada?

2 hours ago

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