Replies posted by Kash

5789 Replies

R
Newbie
R2NEKNewbie
asked in Ask a question.

recall porting request to the new provider

Hi @R2NEK,Welcome to the Community!Unfortunately we are unable to stop the port request.If the port has been requested it’s likely that it can’t be stopped.I would advise contacting the new provider to see if they can stop the request on their end. Kash

3
Lauren
iD Mobile Employee
1 month ago
C
Newbie
Cwatki123Newbie
asked in Ask a question.

Data unusable due to congestion

@Cwatki123,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

5
Kash
iD Mobile Employee
1 month ago
S
Newbie
Soldy
asked in Ask a question.

Contract Over But Worse Deal In the App

Hi @Soldy,Welcome to the Community!Sorry to hear you are unhappy with the deals available.You can call our Sales Team 0207 1391 397 to see if there are any alternative deals that can be offered. Kash

3
Kash
iD Mobile Employee
1 month ago
Jodie Strain
Newbie
Jodie StrainNewbie
asked in Ask a question.

Trade in

Hi @Jodie Strain,Welcome to the Community!Sorry to hear that you don’t have an update on your trade-in.You can contact the team directly at TradeUpHelp@currys.co.uk.Please allow a few days for a response as the team are extremely busy. Kash

1
Kash
iD Mobile Employee
1 month ago
Roger Baines
Newbie
Roger BainesNewbie
asked in Coverage & Network.

existing sim not working

Hi @Roger Baines,Welcome to the Community!It certainly sounds like the SIM has become faulty.We can either send a new SIM out or you can collect one from your local Curry’s store. Kash

1
Kash
iD Mobile Employee
1 month ago
S
Newbie
Steph123451Newbie
asked in Ask a question.

selling phone

Hi @Steph123451,Welcome to the Community!There are no restrictions on the handset or the IMEI so it should pass the tests. Kash

3
Kash
iD Mobile Employee
1 month ago
Richard Downes
Newbie
Richard DownesNewbie
asked in Your Phone & SIM.

iphone 14 pro

Hi @Richard Downes,Welcome to the Community!Can you confirm the colour and storage size you are after? Kash

3
Kash
iD Mobile Employee
1 month ago
B
Newbie
BobSpeightNewbie
asked in Your Phone & SIM.

When my number changes.....

@BobSpeight,You’re Welcome.Please get back to us if you require further assistance. Kash

3
Kash
iD Mobile Employee
1 month ago
Lloyd Walker
Newbie
Lloyd WalkerNewbie
asked in Pay As You Go.

Shorten PAC change-over time

Hi @Lloyd Walker,Welcome to the Community!What date have you selected for the port?If we are able to process it sooner we will drop you a PM. Kash

1
Kash
iD Mobile Employee
1 month ago
W
Rookie
Williams CrowebemRookie
posted in Coverage & Network.

Very poor data coverage

Hi @Williams Crowebem,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

7
Kash
iD Mobile Employee
1 month ago
Bogdan Czajkowski
Newbie
Bogdan CzajkowskiNewbie
posted in Ask a question.

network

Hi @Bogdan Czajkowski,Welcome to the Community!Please can you reset your network settings and try and manually connect to Plus GSM or P4.Also are making calls with the correct dialling code?If you still have issues, please let us know.Kash

1
Kash
iD Mobile Employee
1 month ago
F
Newbie
fast_eddieNewbie
posted in Ask a question.

Cancelled Direct Debit twice

Hi @fast_eddie,Welcome to the Community!If you have any issues with your payment you can pay manually via the app, website or over the phone.Have you tried making the payment via your account. Kash

4
Kash
iD Mobile Employee
1 month ago
Y
Newbie
Yorkie9668Newbie
asked in Your Phone & SIM.

RCS Chat Samsung S24 Ultra still using old number

Hi @Yorkie9668,It may be worth resetting your network settings and trying the above again.In most cases that does fix the issue. What happens when you try and update/unregister your number? Kash

7
Tom
iD Mobile Employee
1 month ago
M
Newbie
mrcarrot66Newbie
asked in Your Phone & SIM.

2 Factor Authentication on Account

Hi @mrcarrot66,Thanks for your feedback and we will pass it over to the relevant team.Hopefully it’s something that we can introduce in the future. Kash

6
Kash
iD Mobile Employee
1 month ago
N
Newbie
nobbyNewbie
asked in Ask a question.

Need a replacement SIM but cant seem to do that through my account - advice?

Hi @nobby,Welcome to the Community!You can either collect a SIM from your local Curry’s store free of charge.Alternatively we can get a SIM sent out, please let us know which you prefer. Kash

1
Kash
iD Mobile Employee
1 month ago
E
Newbie
Erin1993Newbie
asked in Ask a question.

upgrade vs new contract

Hi @Erin1993,Please let us know if you require further assistance and we can help. Kash

3
Kash
iD Mobile Employee
1 month ago
S
Newbie
SmoggyNewbie
asked in Ask a question.

xiaomi 14

Hi @Smoggy,Welcome to the Community!We don’t have any information on this as of yet.I would advise keep an eye out on the website for any updates.Sorry for any inconvenience caused. Kash

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
Andre071Newbie
asked in Ask a question.

Samsung promotions

Hi @Andre071,I hope that you managed to get this resolved.If there is an email address that you can email you may be able to send them a copy of the confirmation email. Kash

3
Kash
iD Mobile Employee
1 month ago
S
Newbie
SergejusNewbie
asked in Ask a question.

Currys reward voucher

Hi @Sergejus, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash  

3
Kash
iD Mobile Employee
1 month ago
Y
Newbie
yakzNewbie
asked in Ask a question.

Reactivate old number

Hi @yakz,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

4
Kash
iD Mobile Employee
1 month ago
vandelay
Newbie
vandelayNewbie

Unable to connect to iD MobileINVESTIGATING

Hi @mintymatt,Are you still having the same issue?If so, please let us know and we can help. Kash

18
Source
Newbie
1 month ago
A
Newbie
AnnacrocodileNewbie
asked in Ask a question.

Can’t send or receive sms

Hi @Annacrocodile,Welcome to the Community!Are you currently using an iPhone or an Android device?For android, please can you try the below:1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.Alternatively, you can turn Chat Features/RCS off and test SMS after this. For iPhone:1) Turn off iMessage (Settings > Messages)2) Restart your phone (by pressing and holding the on/off button)3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number5) Turn iMessage back to On (Settings > Messages)6) F

3
Tom
iD Mobile Employee
1 month ago
LeanneW
Civilian
LeanneWCivilian
asked in Your Phone & SIM.

samsung s24 ultra case

Hi @LeanneW,Welcome to the Community!Are you able to send us a picture here?Most cases are easily removed, you can always pop into your local Curry’s store if you require any assistance. Kash

1
Kash
iD Mobile Employee
1 month ago
Smiffypro
Newbie
SmiffyproNewbie
asked in Ask a question.

Former customer - request bills

Hi @Smiffypro,You can obtain bills older than 12 months by submitting a Subject Access Request via the link below:https://privacyportal-de.onetrust.com/webform/fcbd696d-c14f-408d-b001-5765158c26f8/857a80ef-f496-40e2-adcb-91c40f492f50If you require further assistance, please let us know. Kash

5
Kash
iD Mobile Employee
1 month ago
H
Civilian
hicko1299Civilian
asked in Ask a question.

Had Phone + Sim Contract with ID for 2 years, purchased a new SIM only contract, how to keep number?

Hi @Amanda Coffey,That’s correct, you should see this within the last 30 days if you are already on a SIM only deal.If you are on a handset deal you’ll see SIM only plans once the minimum term has passed. Kash

11
Kash
iD Mobile Employee
1 month ago
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