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✅ Resolved: Email one-time passcodes are not working for some users.

1 day ago

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Replies posted by Kash

5765 Replies

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Newest first

Lee RossCivilian

asked in Ask a question.

my unlimited plan says i dont have any calls or texts remaining

Hi @Lee Ross,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

Martin MasonNewbie

asked in Your Phone & SIM.

issues after paying bill on time

Hi @Martin Mason,Welcome to the Community!It can take 2-24 hours for the suspension to be lifted.In most cases services are working after 2 hours but you may need to restart the handset.Please let us know if you are still having issues are we can PM you. Kash

asked in Ask a question.

international travel

Hi @milleniumaire,Welcome to the Community!If you have the iD Mobile app you can edit the cap there.However we can edit the cap for you if you still haven’t been able to change it.Please let us know and we can help via PM. Kash

Charliecracker77Newbie

asked in Your Phone & SIM.

network issues

Hi @Charliecracker77,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

Gary CarterNewbie

asked in Ask a question.

phone and sim but no account

Hi @Gary Carter,We are sorry to hear about this.Please can you request the account holder to get in touch with us directly.We can only look into account related queries with the account holder.Kash

Meganmob23Newbie

asked in Ask a question.

Add a plan in online account

Hi @Meganmob23,Welcome to the Community!Please can you try via your iD Mobile app?If you have any issues, please let us know. Kash

Richard MurrayNewbie

asked in Pay As You Go.

Add Ons Abroad

Hi @Richard Murray,You can only use 30GB whilst roaming after this, we’ll add a £3 per GB for the remainder of your data allowance. Kash

Joseph FairbairnNewbie

asked in Your Phone & SIM.

Transaction Number

Hi @Joseph Fairbairn,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there.Kash

Winner2023Newbie

asked in Your Phone & SIM.

My bill and phone upgrade

Hi @Winner2023,Welcome to the Community!Are your services working after making the payment?It an sometimes take up to 24 hours for the account to work again.You can call our Sales Team on 0207 1391 397 if you are having issues with upgrading. Kash

Winner2023Newbie

posted in Pay As You Go.

upgrade my phone

Hi @Winner2023,I can see that we have responded to your other post.Please get back to us there if you require further assistance. Kash

asked in Ask a question.

Roaming from outside of band 1 and band 2

Hi @Allen101,Welcome to the Community!You’ll be charged for any usage outside of EU inclusive destinations.For Cape Verde you can find the charges below:Roaming Pay monthly Pay-as-you-go Calls to UK* £6.00 £6.00 Calls to Cape Verde* £6.00 £6.00 Calls received* £1.50 £1.50 Texts to Cape Verde** £1.20 £1.20 Texts to UK** £1.20 £1.20 Picture message (MMS) sent** £0.60 £0.60 Internet and Data (per MB)*** £9.60 £9.60 https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges Kash

asked in Ask a question.

Contract Over But Worse Deal In the App

Hi @Soldy,As all the deals you see on your account cannot be changed we can only advise to contact our dedicated Sales Team as only they can process sales.Kash

Joseph FairbairnNewbie

asked in Your Phone & SIM.

Transaction Number

Hi @Winner2023,Welcome to the Community!I can see that we have responded to you elsewhere.Please get back to to us there and we can assist yo further. Kash

Mark LawrenceNewbie

Doesn't work with GoogleNew

Hi @Mark Lawrence,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

MrsKB1982Newbie

asked in Ask a question.

Anyone else unable to log into ID mobile app?

Hi @MrsKB1982,Welcome to the Community!Have you tried registering since and do you get the same error?You can use your old login details to login online.However to access the new app you’ll need to re-register on the new app. Kash

Neil ByrneNewbie

posted in Your Phone & SIM.

Poor communication, updates and breach of security

Hi @Joolz,Welcome to the Community!Sorry to hear that you have been a victim of fraud.It sounds like someone was able to request a PAC code via your account.However in most cases the port can be reversed so that you can get your number back.Have the Complaints Team been in touch to resolve this? Kash

Kelly123456Newbie

asked in Ask a question.

Sizeable Charges within Coolling Off Period?

@Kelly123456,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

JR77Civilian

asked in Ask a question.

New SIM

Hi @JR77,You can check coverage and your network status at the link below:https://www.idmobile.co.uk/help-and-advice/coverageIf you require any assistance please let us know. Kash

CcoatsworthNewbie

asked in Getting started with iD.

RCS chat

Hi @Nan888,Has OTP worked before and is the issue with all OTP’s?Also have you recently ported your number to iD Mobile? Kash

magwebCivilian

asked in Ask a question.

Port in Number

Hi @magweb,Glad to hear that it is resolved.If you require further assistance, please let us know. Kash

Nan888Newbie

asked in Ask a question.

OTP vreification code not received from Banks after porting my number in

Hi @Nan888,Sorry to hear that you are having issues.If you require further assistance, please let us know and we can PM you. Kash

Justin ChenowethNewbie

asked in Pay As You Go.

End contract with ID and just go sim only still with ID.

Hi @Justin Chenoweth,Welcome to the Community!I hope that your issue is resolved.If you require further assistance, please let us know. Kash

smallinder-ballNewbie

posted in Ask a question.

when is my switch date

Hi @smallinder-ball,Welcome to the Community!When you request your port you would select a switch date.Has the switch date passed?Please let us know and we can PM you to check your port status. Kash

asked in Ask a question.

Referral status still pending

Hi @canton7,I would advise allowing until 21st April to receive the reward as it can take 90 days.If you require further assistance after this date, please let us know. Kash

Frank PessellNewbie

asked in Your Phone & SIM.

Id Mobile not allowing me to set up voicemail

Hi @Frank Pessell,Welcome to the Community!Let us know if the information that @Jonty Soper provided has helped.If you still require further assistance we can drop you a PM. Kash

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