Id Mobile not allowing me to set up voicemail

Hi,

What do you need to know?  Does this link offer what you need?

• How do I set up my Voicemail? F.A.Q.

If not, let the community know what you need and we’ll help 😀

Jonty.

Thank you Jonty for your suggestion.  But it does not help as My App does not have a “service” button choice.

I have dialled 123  to set up a Voicemail account. I am told to enter a PIN number  followed by the # key.

I try  with a code like 19230877. But the voice tells me that this option is not available. I try again and told a gain this option is not available  - Goodbye.

I am so frustrated  that I am considering reporting ID Mobile to the Ombudsmen, as this is not the first problem i HAVE HAD SINCE JOINING THE NETWORK IN MARCH 2024.     It is so stupid  not being able to talk to someone at ID Mobile to resolve a problem.  

Can anyone  solve my frustrations.   - I  have turned off my voicemail on the App but you still can have someone leave a voicemail message that cannot be accessed!!!!

Frank  .

Hey Frank,

Since joining iD, I assume you’ve never had their voicemail working?  If so, perhaps it’s worth turning it off and then on again to perhaps reset it?  It’s worth a shot.

In my App, I can go to the Plan tab (bottom), scroll upwards and select Manage iD Services.  Here I can turn voicemail OFF (toggle the button to the left).  This may take time to be recorded.  Once it’s obvious, do the opposite to turn it back ON again.

Any better?  And what happens if you keep your voicemail PIN simple, e.g. 4 numbers as opposed to 8?  Mine is 4 numbers.

Jonty.

Hi @Frank Pessell,

Welcome to the Community!

Let us know if the information that @Jonty Soper provided has helped.

If you still require further assistance we can drop you a PM.

Kash

Hi I  am  struggling to set up my voicemail. I call 123 and it goes to ring and then cuts off, any ideas please 

Hi

New customer here. My wife and I set up out voicemail at exactly the same time. Her's worked first time. However, I am being told my PIN is not acceptable. It doesn't matter what I try, NOTHING is acceptable. 4 digits, 5 digits,6 digits, it doesn't matter! I have given up trying now.

WHY IS THIS HAPPENING? It is infuriating and has really jaded my opinion of IDMobile within mere minutes of joining! 

I have exactly the same issue, did you get any response?

Hi. Turned out my number hadn't ported over properly, despite my being able to use it as normal.  I later received a message telling me it was all done and I was able to sort the voicemail thing first time. 

Odd.

Hi @NJH34,

Glad to hear that your issue is resolved.

@Bobrmitchell, have you checked if your number has ported correctly?

If you still require assistance, please let us know.

Kash

Hi Tom

sorry not been on here for a while as voicemail worked once and now is not allowing me to use it.

i have recently found it will not allow me to call 0345 numbers either 

Hey there @Nicki Hall, have you tried disabling, and then re-enabling voicemail?

Thanks,

Tyler

 I Am having the problem that voicemail will not let me setup a pin. How do you tell if your number has not ported properly ?

Hi ​@Geoffjs,

Welcome to the Community!

If you are having issues and believe that the port isn’t completed  you can contact our Live Chat Team.

The team will assist with the voicemail and port issue.

Kash

Hi Kash,

I tried live chat. Your chatbot could not understand my question. It sent me to the standard instructions for setting up voicemail that is not working on my phone. no matter what pin number I try to use the system responds that the number is not available.

I am discovering that ID is not good at providing help to customers. is there anyway of contacting an ID customer support person that can help 

​@Geoffjs 

Sadly, I can only suggest you go back to live chat.

But this time start the chat with talk to person to bypass their chatbot.

Hi ​@Geoffjs,

Did you manage to contact Live Chat?

If you still require assistance, please let us know and we will PM you.

Kash

Hi Kash,

I am going to try them again today. I needed to make sure I can spend the time waiting in the queue for a person. I will let you know how I get on

Regards

Geoff

Hi ​@Geoffjs,

Live Chat is closed today and will reopen tomorrow.

Please let us know if you require further assistance.

Kash

​@Geoffjs 

As advised they’re not operating today, so you could either start trying at 9am tomorrow or wait for the rush to die down (those trying today would like try early tomorrow) and maybe try them in the early afternoon

Please note: We will be closed on Christmas Day and New Year’s Day. On Boxing Day and New Year’s Eve, our hours will be reduced to 9am–6pm.

iD Mobile’s Live Chat team are normally available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

I managed to get it sorted thanks

Thank you for updating the thread to let us know this has been resolved ​@Geoffjs 

Please reach out if you require assistance in the future. 

Thanks, 

Nat