iD Mobile Community | Join the discussion and share advice | Join the discussion, ask questions, share advice.

Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades

Everything you need to know about the 3G switch off

1 year ago

10,175 Topics
55,550 Replies
101,050 Members

Get started.

Not sure where to start? Here's three great ways to get involved.

Help Hub.

Your frequently asked questions, answered.

Ask a question.

Can't find the answer? Ask the Community.

Help out others.

And rank up to the top of the user leaderboard.

Featured articles.

The newest and most popular content from the iD Community.

Join the conversation.

Recently Active
Categories

James SampsonCivilian

Coverage & Network.

Wifi calling & Samsung S23 Ultra

Wifi calling not working on my S23 Ultra. All software up to date, wifi calling enabled on the device etc. Unlocked phone direct from Samsung. What else can be done as the standard cell signal is poor and calls are next to impossible?

14 minutes ago

IdzNewbie

Coverage & Network.

PUK Code Needed for a Locked Sim

I have tried to use live chat today for my locked sim and this just resulted in me waiting in a long queue if you guys can help me with the PUK code I would appreciate this as I cannot use my 4G or make any calls at the moment when I need my phone I cannot use it Many Thanks

39 minutes ago

Nikhil PiD Mobile Employee

Articles and competitions.

Nik20Civilian

Your iD Mobile Account & App.

details do not match our records

I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.

2 hours ago

LokanathNewbie

Getting started with iD.

ID mobile eSIM is not working on iPhone 15

I got a new iPhone 15 in contract with ID Mobil data plan from Currys store. I got a physical sim and it all worked well till the time I haven’t switched to the eSIM option. After switching to ID Mobile eSIM though the internet was working, I was unable to make or receive calls. Reached out to ID Mobile help desk 4 times, but there was resolution. Finally they asked me to switch back to physical sim. Now I am stuck this for 2 years as per contract. What a wastage of time and money.

2 hours ago

iD MobileiD Mobile Employee

Help with your SIM.

What to do if your new SIM isn’t working.Tutorial

If you receive a new SIM card from us and it doesn’t seem to be working, we recommend you check a couple of important things first: 1. Check your coverage Use our handy online coverage checker to find out the signal strength in your area. You can search by postcode - so you can check all the places you usually use your phone, like your home and work addresses. And you can view both 3G and 4G coverage. Need more info on this? Read our ‘How to check coverage’ article. 2. Are you using a compatible handset? If your handset isn’t approved/compatible with iD Mobile, your ability to use our services may be affected. Click here to view our list of approved and compatible handsets. All the handsets we provide with an iD Mobile plan are compatible with our network, as you’d expect. So if you’ve got one of those you should be fine. If you purchased a SIM only iD plan and are using an iD compatible handset you bought elsewhere with it, you should also be fine! Tried the above and it’s sti

77531451

2 hours ago

GeenealeNewbie

Bills, Payments & Charges.

cant send premium rate messages

Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0". I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023. I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID. Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference. Many thanks, Gee

3 hours ago

Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

How to use the iD Community.

5 topics
3 Replies

Ask a question.

5005 topics
19033 Replies

Announcements.

53 topics
715 Replies

Articles and competitions.

552 topics
14230 Replies

Legal stuff.

32 topics
36 Replies

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

Getting started with iD.

209 topics
1276 Replies

Bills, Payments & Charges.

308 topics
1647 Replies

Your iD Mobile Account & App.

226 topics
1410 Replies

Coverage & Network.

254 topics
1794 Replies

Roaming & International.

192 topics
884 Replies

Plans & Upgrades.

256 topics
1144 Replies

Your Phone & SIM.

2111 topics
9218 Replies

Thinking of leaving?

237 topics
1312 Replies

Delivery & Returns.

116 topics
553 Replies

Pay As You Go.

540 topics
1599 Replies

Community Archive.

16640 topics
48211 Replies

Leaderboard.

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Your username (Not your email or phone number) *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.