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LjFCivilian

asked in Ask a question.

Can't make International calls

Hello,My services tab says I have International Calls enabled however when I try to phone abroad I am told my cap limit does not allow it. When i check my cap I don’t have one. So what am I doing wrong?Thanks

Grant Coulman SeniorNewbie

asked in Device & Phone Support

no sim

New phone contract my old sim from my expiring contract works in my phone but then new sim doesn't register in my device help please

Phillip MurphyNewbie

asked in Ask a question.

Swapped networks but my Google pay still has three network

I swapped from three network to id with same number. My issue is I had subscription in Google for apps under three mobile which was added to my mobile bill. My problem is in payment option I have nothing for id just three still which is inactive. How can I add Id as option for payment?

Angelina JascenkoNewbie

posted in Getting started with iD.

Keep my number link doesn't work

I am a new customer, Keep my number link doesn't work, I want to keep my number.

Natalia MumfordNewbie

no data on the displayNew

At the moment I'm abroad but unfortunately I can't see how much I used a data ( roaming) per day on the display.

LoulouBrownNewbie

asked in Ask a question.

Voucher

Hi my partner Eric Chauvel, told me to get in touch with you to get my £15 credit, as we didn’t get our vouchers at the time when I joined ID Mobile back in February. I believe you already have all the details.Can you send me a private message?Thank youLouise Brown

Amy NowellNewbie

asked in Device & Phone Support

confused.

I placed my order several hours ago for a new device and plan. It said confirmed with an order number but I’ve had no email confirming anything, and no money has left my bank account. Is this normal or has something gone wrong and I need to order again? Thanks

Catherine MairNewbie

asked in Ask a question.

help

Hello, so I’ve tried to pay my bill via the app three times and it rejected so I use the phone number to phone and paid it that way I’ve gone back onto the app and it still says that I’m still need to pay it even though the money has gone out my bank and also can you change the number to another number?

Winner2023Newbie

posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you

asked in Ask a question.

Restricting calls

I can no longer call my bank, my oncologist, the hospital or a local taxi firm as id mobile now think they are all premium rate numbers?! Help!!

Meganmob23Newbie

asked in Ask a question.

Add a plan in online account

Hi,How do I add a second plan to my online account? I have 2 Sims for different family members and would like to see them both in my online account. I can see the one I used to setup the account but can't see an 'add plan' option on the website.I've seen the topic covering add it in the app but doesn't help me.Thanks.

Milan DavidsonNewbie

posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

Charlie LaidlawCivilian

posted in Ask a question.

app log in issue

I have created an account but when I try to login to it does not recognise my phone number, last name and birth date.

WiltonCivilian

asked in Device & Phone Support

phone not receiving calls

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp.

Sam MurdenNewbie

asked in Device & Phone Support

website

Hello. Can you please resolve the issues with the website? I have had my services turned off due to not being able to make my payment, thanks to not being able to access the website! I have tried calling to make my payment, but you’ve turned off my services so I can’t even do that! I have been sat in a queue to get on the website for an hour now. Every time it gets down to 5 minutes, it goes back up to 10+ again. Can this please be resolved, as it is increasingly frustrating! Regards, Sam

Daz SmithNewbie

asked in Device & Phone Support

safe search

Hi can someone turn safe search of for me . Had it turned of when I joined but today it’s back on

Grant Coulman SeniorNewbie

asked in Device & Phone Support

activation

How can you activate a new replacement sim if the one you got with the phone never worked I can't get passed the number screen as I cannot receive messages I'm new to id

terlgaNewbie

asked in Ask a question.

Roaming

Is montenegro included in free roaming ?

Gareth SawyerNewbie

asked in Ask a question.

phone number on letter

I have my first letter after joining iDmobile but it states my account phone number as something different to my actual phone number I moved across from EE. I logged into the iD app and checked website as per instruction on letter to try and correct but cannot see where I correct this?

Louis BeckNewbie

asked in Ask a question.

I have accidentally ordered 2 upgrades on the same plan, will one of them be cancelled?

I was trying to upgrade from a sim only to an IPhone 15 plan, I thought I’d ordered it this morning but I hadn’t received an email about it, little did I know it had been filtered into spam amongst other emails so I hadn’t seen it. After that I’ve re ordered another thinking I must’ve not gone through with it and that also went to the spam folder, now hoping that one will be cancelled automatically. Can anyone help with what I should do next or do I need to just return the phone when it turns up? Thanks

Glyn JonesNewbie

asked in Device & Phone Support

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them?

Steve AshtonNewbie

cant see my allowancesNew

Why can't I get access to the app to see my remaining data allowance ?

Jozef PompaNewbie

posted in Ask a question.

Jozef Pompa

Hello I need help please

Myrddin55Newbie

asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

asked in Pay As You Go

How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

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