Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

Community
Search

Recently active topics

724 Topics

Recent feedback.

Most views Most replies

Neil ClowesCivilian

asked in Device & Phone Support

disconnected mobile date

My mobile data has been disconnected with no reason

Bob JamesCivilian

asked in Device & Phone Support

cannot make calls and messages

I can't make any calls or messages.My number is [REDACTED]

RuxymariaNewbie

asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

posted in Ask a question.

Still cannot access my account, live chat or re- register

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat.Is anything being done?

kylewright94Newbie

asked in Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer. My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment. I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

Luke HallidayNewbie

asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please

posted in Ask a question.

new id sim not connecting to the networj

i have read in here that a sim reported lost or stolen needs to have the block lifted when the new sim arrives,how to i get this done?cant connect to server to get the passcode for signing into this new app!

MehmetNewbie

asked in Ask a question.

I Feel Scammed

I only had my ID account for a like a month (or less) and I have been charged 4x£8. Can i please get an explanation? Also it said I had overdue £8 and it temporarily suspended my account so I payed it and there was still a “Overdue £8” red box on the “Bills” tab on the app. So I payed that too, so £16. So with that and 2 other payments I spent £32 on 1 month. Please refund me!!

asked in Ask a question.

Where did my data disappear to!

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over. This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

asked in Ask a question.

Help!

Bought a phone on contract on ID Mobile through Carphone warehouse. The Sim is not recognised by any phone therefore unusable. Carphone warehouse keep telling me to contact ID mobile direct but it seems impossible. Live chat doesn’t work and there’s no way I can find to speak to anyone. Can anyone help please? Thanks

Melanie MossNewbie

asked in Ask a question.

mobile number not recognised

Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please

Ash LilleyNewbie

asked in Ask a question.

help me

Paid bill but still suspended

Gavin MayNewbie

asked in Device & Phone Support

pac code

How do I speak to a real person at id mobile

asked in Ask a question.

Ported number not always working

Ported my number successfully 3 days agoSome calls / texts sent as the ID mobile number some as the transferred number Very randomneed urgent help

new app NOT WORKING!!!New

Hi, I’ve downloaded the new app but am still seeing ‘Oops - something has gone wrong’ on the Plan tab. I can't to see my consumption either (I only see how much I have left). I also don't see the price for individual calls. Logging in only via a browser and not always... Not to mention the Internet - I often can't even open my e-mail!!! It's a big farce with this application! So much time has passed and still the same problem...With old app was more better!!! Please can you expedite a fix for the above.

asked in Device & Phone Support

unable to log in

Is the system down?Now i can't log in app even in there website. Trying to sort it out with forget password but it says my number is not registered?? Tryng to register it says ID no. not recognised?

LauraHNewbie

asked in Ask a question.

I want to speak to someone at iD Mobile

I have just joined iD Mobile and having big coverage issues, despite there being 4G in my area. I tried using the Live Chat to address this issue but it gets me nowhere. I would like to speak to a person on the phone, as I will have to move networks if I can’t get this resolved. Please can you give me a telephone number to call? Thanks Laura

Myrddin55Newbie

asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

asked in Pay As You Go

How can I escalate this further?

On Friday, I tried to top up my phone £20 using the iD mobile app. However every time I went to make the payment it said "sorry there was an error please try again" so I did as I needed the credit to use my phone. However every time the app said there was an error it had actually processed. Now instead of having £20 credit they took £120 out of my bank. Leaving me with nothing. I immediately got onto the live chat and they said they have logged the error and request for refund and told me to return in 48 hours. So 48 hours, I returned (Sunday) but they had no update and said there would be an update within 12 Hours so 12 hours later I returned (Monday morning) but there was no update again! And this time they said please wait 24 hours for a guaranteed update so yet again I waited 24 hours (Tuesday morning) but when I went to live chat they said no update again! And now I have to wait another 48 hours!! Which will take it to nearly a week. They just don't seem to care whatsoever about t

asked in Pay As You Go

How to claim refund

I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family!

asked in Ask a question.

Big bill after upgrading

I upgraded from sim only to pay monthly last week, my new plan is £35.99 pm I was previously paying £10 pm. My bill is showing as £61.33 but the emails I’ve had from iD states my bill is £10 on the 25/4/24, either way I think £61.33 is a ridiculous figure and have no clue how that figure has been arrived at as nothing on my account or any emails sent from iD show this amountAny info or help would be appreciated

Jo McGrathCivilian

asked in Device & Phone Support

no transaction ID

I have not received a welcome email and would like to transfer my old number to my new contract. As I have not been sent a transaction number how do I go about this? I did not submit for number change when I purchased my phone.

smallinder-ballNewbie

posted in Ask a question.

when is my switch date

When is my switch date ?

JD1989Newbie

posted in Device & Phone Support

porting

I have recieved a SMS on my new ID sim to day porting of old number is complete reset phone which I have done. However my old device with old sim still active (EE) and all my messages are coming through on old sim and when I test my new ID dim it’s showing the new number (not my old number I ported across).the ID app has changed with my old number now on my ID account. Any suggestions what is happening?

Topman1031Newbie

asked in Device & Phone Support

app not working website not working

Seriously id what is going on. Can't log in can't even register to the app. Your quick enough to take payment.

1
...
17
18
19
20
21
22
23
...
29

Page 20 / 29

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Why iD Mobile?

Data Rollover
Bill Capping
Roaming
Find out more

About us

Why iD
Our network
Complaints procedure
Delivery
Returns & Cancellations
Help & Support
Store Locator

Products

Pay monthly phones
SIM only
Upgrades
SIM free phones
Refurbished phones
Pay as you go

Legal

Privacy and Cookies
Terms & Conditions
Sitemap
List of Charges
Modern Slavery Statement
Section 172 Statement
Accessibility
Data usage explained
Huawei Advice

iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2021 iD Mobile Limited.