Question

Ported number not always working

  • 13 April 2024
  • 3 replies
  • 29 views
A
Rank
Userlevel 1

Ported my number successfully 3 days ago

Some calls / texts sent as the ID mobile number some as the transferred number

 

Very random

need urgent help

3 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @AmanK13,

Welcome to the Community!

I would firstly advise to reset your network settings.

It sounds like you may need to update your number in settings.

If you are using an iPhone you’ll need to update iMessage and Facetime/call number.

However please let us know if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Hi

 

Sorted it.

This was to do with iPhone Messaging using the original number provided by iD and standard messages using the ported number.

 

I have reset and all works well now 

Tom
Rank
Userlevel 7
Badge +4

Hi @AmanK13 

 

Glad to hear that's resolved.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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