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How to claim refund


I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family!

 

Best answer by Kash

Hi @JosephK,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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5 replies

Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • April 15, 2024

Hi @JosephK,

Welcome to the Community!

I’m very sorry to hear this and the payment would only be taken if authorised.

If the amount is in your pending balance, you’ll need to wait 5 working days for it to bounce back.

However please get back to us if you don’t have a refund after this time.

 

Kash


  • Author
  • New
 Contributor
  • 1 reply
  • April 16, 2024

Still waiting. It's been 5 days now. The live chat keep telling me to wait 48 hours, so I wait. Then tell me to wait 24 hours so I did. Now they're telling me to wait another 48 hours! 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7617 replies
  • Answer
  • April 17, 2024

Hi @JosephK,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


Pete 1
New
 Contributor
  • New
 Contributor
  • 2 replies
  • December 8, 2024

I paid £79 upfront cost for a phone , sent it back 2 days ago, am I going to get that money refunded 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 7579 replies
  • December 9, 2024

Hi ​@Pete 1 

 

Yes, once a return is completed by our warehouse team, they’ll issue for the money to be sent back within 3-5 working days.

 

Tom