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ID Plan Info

Luke Halliday
Community Member

I am very close to the end of my id contract.

Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.

The Old app was not very good but this new one is twice as bad.

Help me please

 

Best answer by andewhite

Try sending the text “INFO” to “85075”, @Luke Halliday.  

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12138 replies
  • Answer
  • April 17, 2024

Try sending the text “INFO” to “85075”, @Luke Halliday.  

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8182 replies
  • April 18, 2024

Hi @Luke Halliday 

 

There are some known issues with the iD Mobile app, apologies while the team gets these resolved.

 

Have you tried the above from @andewhite?

 

It may also be worth checking emails from when you purchased from iD Mobile, this may mentioned the length and possibly expiration date of your contracted term.

 

Tom

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