I've tried to top up my phone via the iD mobile app (which is garbage btw) and it's charged me 6 times! Where do I stand with a refund? They are saying it can take 5 working days for the money to come back but I need it asap due to buying food for family!
+7
Hi
Welcome to the Community!
I’m very sorry to hear this and the payment would only be taken if authorised.
If the amount is in your pending balance, you’ll need to wait 5 working days for it to bounce back.
However please get back to us if you don’t have a refund after this time.
Kash
Still waiting. It's been 5 days now. The live chat keep telling me to wait 48 hours, so I wait. Then tell me to wait 24 hours so I did. Now they're telling me to wait another 48 hours!
+7
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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