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1175 Topics

G
Newbie
golf7modNewbie
asked in Roaming & International.

Calling and texting Spain from the UK

HiI recently traveled to Spain, before going I followed the instructions and checks listed for “Roaming in Spain” and other posts.  Before I left for Spain I could not call or text a Spanish (+34) number, on arriving in Spain I received the IDMobile welcome text and could call and text a Spanish (+34) number as well as being able to call and text UK (+44) numbers.  On my return to the UK, having not changed any of my phone settings,  I could NOT call or text any Spanish numbers again.Using a Samsung Galaxy 10 Lite running Android 13Would be grateful for any help

3
Mohammed
iD Mobile Employee
1 year ago
H
Civilian
hetty6Civilian
asked in Coverage & Network.

Moto G30 WiFi calling

I’m looking to buy a new phone. Does ID mobile support WiFi calling on the Moto G30 model?

4
H
Civilian
2 years ago
Paul Mason
Newbie
Paul MasonNewbie
asked in Roaming & International.

EU Roaming Charges on Cruise

Why have I been charged for Roaming whilst I visited Tenerife, Madeira, Lanzarote & Gran Canaria  during a cruise? They are all within the 50 named areas that I’ve received numerous texts on confirming it should be as at Home. I have now reached my spend cap but have 40gb of unused data on my account?? 

5
Tyler
iD Mobile Employee
1 year ago
W
Newbie
Wix18Newbie
asked in Your Phone & SIM.

iphone 15 add esim when abroad

Will I be able to add an eSIM to an iPhone 15 to use abroad - even though Idmobile don’t support eSIM. So phone would have physical idmobile sim and I would add an eSIM from the likes of airalo?

14
Tom
iD Mobile Employee
6 months ago
Emma Atkinson Taylor
Newbie
Emma Atkinson TaylorNewbie
asked in Ask a question.

New phone, new sim, want to keep old number

I am currently on a monthly ID contract.  I have purchased a new phone and a 24 month contract also with ID.  I need to keep the old number which I have had for many years, and which I use for work.  Reading the forums you are suggesting this is not possible?  Please tell me otherwise otherwise I am stuffed.

3
andewhite
Legend
1 year ago
N
Newbie
NickchizNewbie
asked in Your Phone & SIM.

Moto G50 Wifi Calling issues

Hi All,I have a Moto G50 5G only had it 3 days, and have an issue with the WiFi calling availability. The phone seems to only have this available at random times and most of the time it just doesn't show it available and as I live rural then I have no reception. I have used it on this phone but on the odd occasion It has been available. The phone is update, I have reconnected the WiFi, the signal to WiFi is excellent, the internet is excellent, I have restarted my phone, and access point many times, booted the phone in safe mode and still nothing. Any suggestions or help otherwise I will have to return the phone :(

6
SplittingDistant
Newbie
2 years ago
A
Newbie
Agk1Newbie
asked in Roaming & International.

how much data can I use roaming?

On a £10 per month 60GB plan how much data can you use when roaming?

2
Mohammed
iD Mobile Employee
1 year ago
Alanhowe1969
Newbie
Alanhowe1969Newbie
asked in Plans & Upgrades.

Use new SIM after upgrade?

Just received my upgrade (keeping the same number) received a sim card with the phone do I need to use the new sim card or the old one

2
Alanhowe1969
Newbie
1 year ago
D
Newbie
DutchBhoy7Newbie
asked in Your Phone & SIM.

Little to No Network Signal

Just joined iD on the weekend and all seemed to be working fine from my home.However in the office today and i’m getting little to no network signal.  It seemed to work earlier but despite getting 4G, i was barely getting over 1MB speeds.  I now don’t seem to be getting any signal and the signal icon has an exclamation mark next to it.I tried to use the Live Chat but kept getting a Live Chat transfer failure message.I’ve restarted the phone several times, put it in and out of airplane mode and remove and reseated the sim but no change.Help with this would be appreciated.Not a good start!

9
Kash
iD Mobile Employee
5 months ago
basilandchives
Newbie
basilandchivesNewbie
asked in Ask a question.

Not registerd on network

I have just upgraded my phone. arrived today but i get a “not registered on network” message whenever i try to make calls or text etc. No one is picking up phone..please someone help asap

3
Mohammed
iD Mobile Employee
2 years ago
Amber whiting
Newbie
Amber whitingNewbie
asked in Your Phone & SIM.

Do you receive a SIM card when you purchase a new contract?

Do you receive a sim when you have just joined id and just set up a contract for a phone monthly or do I need to order the sim? 

3
Mohammed
iD Mobile Employee
1 year ago
U
Newbie
Ursula vanNewbie
asked in Roaming & International.

How can I find out Roaming usage vs Non-Roaming Usage?

I am on an unlimited data package in uk with roaming enabled. How can I see how much data I am using abroad?   

8
U
Newbie
1 year ago
Emma C
Newbie
Emma CNewbie
asked in Ask a question.

charges for using mobile in Andorra

Hi please can I find out how much it will cost to use my mobile while on holiday next month in Andorra, and also Greece. Thank you 

5
Mohammed
iD Mobile Employee
1 year ago
Rob Artist
Newbie
Rob ArtistNewbie
asked in Ask a question.

Three and iDmobile switch

I am switching from Three to iDmobile . I want to keep my number but as iD uses the Three network is it necessary to do a PAC to keep my present number and to cancel my old direct debit to Three so I am not paying for two network charges 

3
Kash
iD Mobile Employee
7 months ago
R
Civilian
RobynJonesCivilian
asked in Your Phone & SIM.

Unable to activate SIM on new contract

Hi,I have recently signed up to a 24month contract via Carphone Warehouse which includes a new phone.The new phone and IDMobile SIM card were delivered last week, however on inserting the SIM card it does not register any network. I have tried all the steps mentioned in previous posts including restarting the phone, cleaning the SIM etc and the connectivity in this area is good.On signing up to the contract I received a document from Carphone Warehouse/IDMobile outlining the contract terms, but I have not received any email from IDMobile showing a mobile number or QR code to enable me to activate the SIM. I am unable to register for the IDMobile account as I do not know the phone number and obviously when I try calling from the phone it simply says ‘not registered on network’.Any help resolving this issue would be greatly appreciated!

4
Mohammed
iD Mobile Employee
1 year ago
Natasha Board
Civilian
Natasha BoardCivilian
asked in Your Phone & SIM.

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number"

Phone call keep cutting out. Then it says " Your service doesn't allow access to this number" . I’ve always called my mum on this number never had a issue in past but cut me off from my call around 7 times had to keep calling her back.

7
Kash
iD Mobile Employee
3 months ago
Donna Armstrong
Newbie
Donna ArmstrongNewbie
asked in Getting started with iD.

My number was fraudulently ported to another network and Its been nearly 14 days and ID mobile still hasn't sorted this

Please Help… I am losing my mind over this.  Firstly someone hacked my ID mobile account and requested a PAC code to port to another network.  As soon as my I knew there was an issue I contacted ID mobile.  This was almost 2 weeks ago and even though a new sim has been sent out and the PAC number has been retrieved back from another company.  I still can not get onto the network.  despite the numerous online chats and promises of “it will be another 48 hours our tech team are dealing with it”  nothing is happening.  I have asked on many occasions for the Tech team to contact me.   I am just going round in circles.  

20
Tyler
iD Mobile Employee
16 days ago
R
Newbie
richard4rdjconsultantsNewbie
asked in Ask a question.

Two contracts/ numbers on the same account

In February 2020, we took out two SIM only plans, for our two phones. Although they are two contracts/ two numbers/ are invoiced separately, there is just ONE iD account, which is for my phone number.We wish to upgrade BOTH accounts/ numbers, but the account only gives me access to upgrade mine.How do we access the details for my wife’s contract/ number, so we can upgrade that as well?

17
Tom
iD Mobile Employee
1 year ago
L
Rookie
LilzDad73Rookie
asked in Ask a question.

Been asked to call iD Mobile re: new order.

Hi,I placed an order for a phone yesterday and received an email today saying [iD Mobile] still need to speak to me about my order, then I got an email straight after that with my contract summary and info (which I then confirmed to have read and agreed). I tried calling the number given to me but hung up after waiting over half an hour on the line; there was no advising what number in the queue I was in - it wasn’t much incentive to stay on the line and I’m quite busy.Does this sound like I’m going to be turned down for the contract then? FWIW I have good credit rating, nothing untoward on my report. So a bit confused by all this. Hopefully someone here can advise.Many thanks.

5
L
Rookie
1 year ago
Joe Scadding
Newbie
Joe ScaddingNewbie
asked in Ask a question.

Live Chat not working

I need to talk to customer support, but ID Mobile Live Chat is not working. Please can someone direct me to a different customer support number (not 7777) or to another access point for Live Chat?

6
Rory
Newbie
1 year ago
T
Rookie
twoshedsRookie
asked in Roaming & International.

Which network will I be using while roaming in Tenerife ? Will I be able to use 5G ?

As per the title

2
T
Rookie
1 year ago
K
Newbie
Keroro1979Newbie
asked in Ask a question.

My iPhone is showing a wrong number under the "Phone" menu

I transferred from EE to ID recently.  My number has transferred correctly, but under the “Phone” setting, it is showing the phone number of the ID sim before my number was transferred.I have tried turning iMessage off and on again, and have tried editing the number under “My Number”, but when I click “Save”, it reverts to the old ID number again.From what I understand this is a common error and can only be fixed by having a replacement sim?

8
K
Newbie
1 year ago
Z
Newbie
zen262176Newbie
asked in Your Phone & SIM.

iMessage Activatation Unsuccessful

I have a new Sim (had it 2 weeks).  Phone is activated, can recieve SMS but no iMessge (Says activation unsuccessful).> Phone has been reset to factory settings.> Correct phone number is showing in settings> Phone has been turned off and back on> Other SIMS work in the phone> Had sim out of phone for a day> Turned off and back on (iMessage/Facetime)> Shutdown the phone, restarted it> WiFi Calling is enabled and it appears at the top to say it’s activated.If someone can DM me for my number so it can be escalated that would be great.

15
Kash
iD Mobile Employee
2 years ago
A
Civilian
ANDREW HAYLOCKCivilian
asked in Your Phone & SIM.

I have switched to ID mobile but my old number is not showing even after PAC was done with vodaphone

Having switched to ID mobile my old number is still not showing up when dialling phone numbers or messaging, i have already sorted out the PAC code 

7
Tom
iD Mobile Employee
1 year ago
G
Newbie
GuruNewbie
asked in Ask a question.

Texting 65075 brings up an error

When I ask for a PAC I receive a message saying oops something went wrongI just want to leave and take my number. Why is it so difficult,  no numbers to call the bot doesn’t work. Why are you refusing to let me go?

9
Tom
iD Mobile Employee
1 year ago
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