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5443 Topics

A
Newbie
ajm83Newbie
asked in Ask a question.

Porting number from ID to ID via third party ... how long between switches?

Hello,  I’m going from an ID sim only to a monthly contract.I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim?  Or can I do that right away? Many thanks

3
andewhite
Legend
59 minutes ago
T
Newbie
tgets0vNewbie
asked in Ask a question.

Periodically Switching down to 3G.

Hi All! I recently called one of my spare numbers on purpose which I knew was switched off. But I noticed, the signal bars suddenly changed, so I enabled data to see what was happening, it turns out when your calling a switched off or invalid number, iD for some peculiar reason drops the call down to the 3G network instead of staying on 4G/5G. I have completed the same test on iD’s host network, Three and it doesn’t drop down to 3G when an invalid number is dialled. Anyone know why iD does that? SMARTY also doesn’t drop down to 3G.

1
andewhite
Legend
1 hour ago
M
Newbie
MuluxNewbie
asked in Ask a question.

Can no longer text friends/partner in Hungary

I have been trying to text and call my partner in Hungary and it just will not work anymore. Yesterday, trying to call and it put me directly to the ID billing with an automated message telling me my bills are paid. It does this everytime! It is soooo infuriating especially yesterday with some very important issues. Today I still can not. It has never been an issue, for any of my friends abroad until now?

1
andewhite
Legend
1 hour ago
F
Newbie
FrankieeeNewbie
asked in Ask a question.

Issue logging into instagram

Does anyone else have any issues accessing Instagram on data, when I open the app it gives me a "couldn't refresh feed" ? I'm able to access everything fine on WiFi and all other apps. I'm using Google pixel 8 proI've tried the following - reinstalling app, also not on any beta versions- logging out/in (sometimes this would work temporarily)- restarting phone Appreciate any help!   

2
F
Newbie
1 hour ago
M
Newbie
MrsKB1982Newbie
asked in Ask a question.

Anyone else unable to log into ID mobile app?

I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else? 

35
D
Newbie
1 hour ago
Keily Grove
Newbie
Keily GroveNewbie
posted in Ask a question.

keily

I've paid my phone bill.. but still can't ring or text out.. my bill is up to date.

0
Keily Grove
Newbie
3 hours ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

0
N
Civilian
13 hours ago
R
Newbie
RogerP1Newbie
asked in Ask a question.

My next bill payment shows a 3x more than my regilar one?

I've just check my bill for next month and it has leap to £31.**, however, I can't see why?

0
R
Newbie
16 hours ago
N
Newbie
Nirav PatelNewbie
asked in Ask a question.

Existing mobile number assigned to someone else while switching to ID using PAC code

Hi there,I just recently tried to switch to ID last week and wanted to keep my existing mobile number which I’m using since last 2.5 years however, unfortunately it has not happened as promised and now I’m struggling to get my existing mobile number back and get this issue resolved. Despite following the instructions provided by ID customer service agents over chats, including obtaining a replacement SIM from a Curry's store and providing my PAC code and SIM card details for activation, my existing number was not successfully transferred to ID Mobile as promised. Instead, it appears that my number has been reassigned to another user, causing immense confusion and inconvenience, as my entire life, including business, personal, school, and banking details, is intricately linked to that number.On top of that despite my best efforts to resolve this matter, including providing transaction details and ID proof, my attempts to seek assistance from your complaint line this morning were met wit

3
N
Newbie
17 hours ago
Mo6655335
Newbie
Mo6655335Newbie
asked in Ask a question.

sim swap?

Hi everyone,I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?Thank you,

0
Mo6655335
Newbie
18 hours ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
19 hours ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Spring Giveaway!

Ah, spring is in the air! While Easter may be over, the chocolate cravings linger. And what better way to enjoy the warmer weather than by treating yourself to some melt-in-your-mouth chocolate? But before we get to the sweet prize, let's take a nostalgic trip down memory lane. Think back to those beloved chocolate bars that have sadly disappeared from shop shelves over the years. You know, the ones that left a sweet void in our hearts (and stomachs) when they vanished.Maybe you're still mourning the loss of the mighty Cadbury's Marble Bar, that perfect blend of milk and white chocolate. Although it didn't return as a full bar this Easter, it made a welcome appearance in the form of an egg.Or perhaps you pine for the unique taste of the Cadbury Time Out, with its chocolatey shell giving way to toffee and malt delights.Some of you might even get misty-eyed remembering classics like the Mars Delight bar with its gooey caramel filling and chocolate-coated wheat puffs. Ah, those were the d

8004120
Kamilac56
Newbie
19 hours ago
C
Newbie
ChrissyminNewbie
asked in Ask a question.

Cannot access Whatsapp after transferring from Vodafone

I recently moved from Vodafone to ID. At the same time, I upgraded to an iPhone 15 pro. However, when I tried to open WhatsApp for the first time after transferring from my old phone/SIM, it keeps asking to add my number. I did follow the instructions on WhatsApp on my old phone to transfer the chats but the issues seems to be when I try to add my number into the WhatsApp app on my new phone. I’ve tried uninstalling the app from the new phone and reinstalling it again but I just seem to be going round in circles. I’ve also reset the network settings, switched the phone on/off etc. I’ve watched multiple videos on YouTube but nothing seems to be working! I kept the same number when I moved from Vodafone to ID. Has anyone else had the same issues and if so, how did you resolve the issue? 

10
Kash
iD Mobile Employee
20 hours ago
D
Newbie
dimbimNewbie
asked in Ask a question.

Mexico coverage.

I am in Mexico. I can receive sms but no calls..I am trying to check what's happening and I am blocked from the app, due to the new mobile app.Also trying to have a live chat to ask for help, live chat is never appearing on the page..Any advice how I can ask for support and why I am blocked to ge calls in Mexico?

6
Kash
iD Mobile Employee
20 hours ago
Katherine Beaumont
Civilian
Katherine BeaumontCivilian
asked in Ask a question.

Can text out to recieve PAC

Hi  the reason I switched providers to ID is because I cant text out on my phone. Now Im asked to text a number to recieve my PAC code but i cant. Please help.  Kind regards Katherine

2
Kash
iD Mobile Employee
20 hours ago
L
Newbie
Luke ParkesNewbie
asked in Ask a question.

voucher

Hi, when I took out my new pixel 8 a few weeks ago I was told I would get a £100 voucher for currys how do I receive or activate this as I still haven’t got it thank you 

3
Kash
iD Mobile Employee
20 hours ago
K
Civilian
Kjdavies63Civilian
asked in Ask a question.

Spending cap

My app will not let me increase my spending cap, keeps coming up with the oops message! 

3
Kash
iD Mobile Employee
20 hours ago
J
Newbie
Jason24Newbie
asked in Ask a question.

connection nightmare

I've not been overly impressed with ID mobile but I've persevered with it, but lately I'm having all sorts of connection issues. I have a Pixel 8 Pro but struggling with internet and connecting phone calls (4g and 5g). Also some calls (in and outgoing, phone and Bluetooth) the other person can't hear me halfway through a conversation. It's driving me mad as I need my phone for work.I have reset my network connection but it's still happening.Can anyone help?

0
J
Newbie
20 hours ago
BeckyK
Newbie
BeckyKNewbie
asked in Ask a question.

direct debit

I've been trying to set up a direct debit but it's not letting me. I've tried on the app and different browsers but it still won't work. 

2
Kash
iD Mobile Employee
20 hours ago
Charlotte Blythe
Newbie
Charlotte BlytheNewbie
asked in Ask a question.

sim replacement

My SIM card has fell out. my phone is not stolen. im trying to request a replacement sim, unable to log into the app because I of course don’t have the number. I’ve spoken to live chat and they are saying my address is incorrect. I have lived here since I got my sim, the address is correct. I’ve given contract details, reference numbers everything and they won’t respond with a new sim.  I’ve called and blocked the sim. But the phone I still have. help I need a replacement asap

4
Kash
iD Mobile Employee
20 hours ago
Catherine Mair
Newbie
Catherine MairNewbie
asked in Ask a question.

help

Hello, so I’ve tried to pay my bill via the app three times and it rejected so I use the phone number to phone and paid it that way I’ve gone back onto the app and it still says that I’m still need to pay it even though the money has gone out my bank and also can you change the number to another number?

0
Catherine Mair
Newbie
20 hours ago
I
Newbie
IainstrNewbie
asked in Ask a question.

referal voucher not received

I referred  a friend on the 13 Dec , he has made 2 payments , and 90 days has passed , but still haven't received any news of the voucher . How can I chase it please ? I have read all terms etc and I should receive an it.Can someone help out please 

5
Kash
iD Mobile Employee
23 hours ago
Kazzy Stocks
Newbie
Kazzy StocksNewbie
asked in Ask a question.

reconnect after late payment made

How long does reconnection take after paying late bill

3
Kash
iD Mobile Employee
23 hours ago
Arran Kelly
Newbie
Arran KellyNewbie
asked in Ask a question.

ive payed my bill but still cant use movile data or make calls

Payed my bill yesterday and still cannot use my mobile data or make any calls. 

2
andewhite
Legend
1 day ago
C
Rookie
Craig MeeRookie
asked in Ask a question.

charged twice for handset

Waiting for refund on handset charged twice

6
C
Rookie
1 day ago
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