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Hi, Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem!

I have two questions regarding payg.. Will my account remain active if I do not use or top up my sim? How does cancellation of payg work?

How much longer are we expected to have phone issues? No calls, texts or data?! It's been since Wednesday. It needs sorting asap. Will we be compensated for this?

Hi I've had problems with my phone, so I had to buy a new one. At present, I have an eSIM; unfortunately, the new phone doesn't support eSIM, so I need a physical SIM. My current phone number is 07735970010, but I am having my main phone number ported across tomorrow. Should I wait until after tomorrow before you can send a physical SIM to me? Got it sorted via Facebook messenger

My number was due to port 5days ago. I can make outgoing calls and texts but not recieve any calls or texts. I have been on live chat every day since and it still has not worked. The problem is with port in, and it has apparently been escalated by the technical team. I need my number for work and this is taking too long. A big problem as well, is the lack if communication from ID, I have to live chat for about 45 minutes each day. It’s a new i phone and now i message is also not working after being told to reset some settings yesterday. If I could get any further advice it would be welcome. Ok

When I'm making a call, or on video call on my phone, I keep being told I keep breaking up.

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I couldn't call taxi on Saturday and I cannot call my garage today wether I use my 5g or WiFi calling And I don't know how to contact id mobile so I'm getting frustrated

Unable to cancel this post.

I've ran out of data. How do I restart my £10 bundle as it doesn't end for another 2 weeks

Finally upgraded my S20 fe last night, she's served me well these 5 years 🤣 Anyway, I notice the new plan isn't reflected in the app yet, anyone know when this happens? I'd hate to pay two bills, there wasn't a login option at the checkout stage of purchasing my new plan and handset.

I ordered a e sim few days ago i was told I’ll receive it in 24 hours transaction number is 445018208 it’s been almost 2 days no email with the qr code

Hi, I have the same issue while redeeming Apple Arcade today. It says UID error. How can you solve this? It show United States but doesn’t allow me to change it to UK every time I try.

id phone network is rubbish, cant connect to internet outside of wifi network

Since recent 3 network problems, I am only connected intermittently To network and am frequently without internet connection. All usual , reboot, remove an clean simm. Still not happy. Local shop checked simm in different phone, same symptoms . New supplier?.

I have received my new phone today with new sim and number which I’ve had to use to activate my account but I’m due to keep my old number from my previous contract which isn’t swapping over till the 1/7/25, will this just happen? Can anyone help with how this works, Thank You.

Hi I had an outstanding bill to pay which IV done will my number be active again

I have ended my current contract but I want to maintain my number please. And I want to take a new contract.

Answering Response From ID Mobile I've had this response from an ID Mobile member Siàn for which I am very grateful. Unfortunately, I am not allowed to reply in my chat any more, so I'm creating this new chat in the hope Sian can see my reply and that it is clear that I would gladly accept the offer they have made This is the message Sian sent to my chat about Roaming charges today: "Hi ​@MSJP , as mentioned in above posts, the bill cap is set by you, the user, at the point of sale. This can then be amended at any time by yourself. This isn’t something iD would change without a request by you. You can view and amend your bill cap on the iD app. It is unfortunate that your handset automatically connected to an Albanian network which was chargeable. You can switch off automatic network selection on your handset. When this is switched on, your SIM will always search for and connect to the best network for you. As a gesture of goodwill on this occasion, we will credit your iD account with £20.00. If you would be happy to accept this, please let us know and we will pop you a message to arrange this." Thank you, Siàn.

I'm a bit thick, does Bulgaria come under the free roaming charges please? Because I'm stuck cuz too many people have that. They've got charge extra for using data abroad, for Text and phone calls as well I would really appreciate it. Thank you, and the title was supposed to be roaming not swimming. They won't let me change it

I have unfortunately been on this network for 7 months and I say it was a mistake. The data are speeds are like dial up in the 80's! Never above 5Mbps download and 2MBps upload! That's on 4G network hardly any better on 5G. Unusable service wish I had got out with the 14 days and gone to proper network. Seems a popular thread has anyone ever found out why?

Hi everyone. So I bought my Id contract in April but only just ported the number over last week I did put the sim in the phone once but did continue to use my old sim until that contact ended I noticed last night that my iMessage wasn’t working then noticed the numbers in my number and also in my Apple ID under security and sign in, email and numbers was wrong and also under send and revive so I reset my network and this solved this issue and all numbers were then correct but iMessage still wouldn’t work but what I did notice was under my Apple ID email and phone numbers it says unavailable for iMessage and Face ID then if I click on this it says something like no sim connected to number or something I’ve since tried a new blank sim and still nothing. I’ve restarted, reset double checked everything this seems a very common problem with id mobile and luckily for them I’m last my 14 day cooling off due to my own fault the email works fine with iMessage but I wanna use my number how hard can it be anyone got any tips how to go forward with this, I can’t add my number back onto Apple due to having done it too many times today so got to wait till I can get a new code but when I do I’m hoping it’ll activate properly thanks

Hi seems to be a common question !! I need an invoice to claim galaxy tab i have checked all emails but not recieved an invoice i can send. I have checked my junk folder

Hi Sian it’s still not working even with restart. It’s an eSIM. I’m just disappointed I’ve had no update from iD and still no switch.

We have inserted the SIM into our son's phone but despite trying several things, the network is not recognised. He cannot use his new phone. Is there anything we are doing wrong, or that we can try?