Call 🤙 the world of the day of the world the 

Hi, my mum went on holiday to TunisiaShe says she turned roaming off.However, when she got the bill, she has been charged for receiving calls from her nephew.So, what does turning roaming off actually do?If roaming is turned of, will your phone ring?will you get SMS messages.Cheers in advance, Paul.

Hello I have recently taken out a new contract with iD and would like to move my old number from Lebara. I have the PAC code etc and have entered it all into the form for keeping my number however it is coming up with an error message each time I submit it.

Hiya  I can’t make or receive calls unless through WhatsApp  I can’t be taking phone calls or missing my calls like this I don’t use WhatsApp in my work  how do I find a solution to this as soon as possible  thanks Suna

I am not receiving OTPs and I am tired of the agents telling me to reset. Help me sort it out

144107930 I have not received any updates on the order? Can someone help me out with this please ,thank you 

How do I delete my community account and questions/answers ?

When I receive a voicemail I dont receive a notification on the top of my phone. Unless I turn trxts on in voicemail itelf I receive no notification at all. I have dual sim and receive notifications for my other sim and I have the same settings for both. Any ideas? 

My Apple TV link is coming up UID missing or incorrect. Can someone send me a new link? 

Just wondering how I can change my username? I have looked on my settings and cannot see anywhere I can do this.

hi, I upgraded ladt week to a £10 sim only from a ££51.88 plan. apparently im £34 in front as i paid upfront, but ttoday ive been billed £51.88 again? anyone know why? thanks 

My phone isn't charging over 75% and gets really warm 

This is now the second time this has happened — once in August, and again today. On both occasions, an eSIM was issued to another device without my permission, resulting in my bank account being hacked and unauthorised access to personal accounts.I do use the iD Mobile app, but I did not request an eSIM change. The first I knew about it was a text message saying the eSIM was being sent and activated.This shows there is a serious security flaw in iD Mobile’s eSIM process — there appears to be no robust verification or call-back to confirm that the genuine account holder has requested the change.When I tried to resolve this by phone, I was told I had failed the security check because the hacker had changed my registered address. I was then instructed to email ID documents to support@idmobile.co.uk, which has a five-day response time — an unacceptable delay when my account and data are actively compromised.The live chat service is also currently down,

Evening,I took out new contract with ID Mobile recently and requested my old Vodaphone number be ported over (via a PAC code) at the weekend.I'm sure at the time the website said that the cutover would happen on the 8th, but later I read elsewhere that weekend cutovers would be logged the next working day and occur the day after (hence today)..can someone please let me know when the switch will occur?Regards,C. 

Hi, I need a proof of purchase to claim my free gift. I cannot see any email that was sent or anything in my account. How do I access this please and download?

I recently upgraded to unlimited data but received a text to say I was 80% and then got a text to say I had reach 100% and the next day I had another text to say I had reached 80%.  can you please see my account to see if the switch to unlimited has taken in to account.  also can you please check my bills as they seem high for having not switched and not having ‘add-ons’ 

Does anyone else have a problem with the Google pixel 9 pro XL and the RCS encrypted text messages not working? It's Google's own encryption and doesn't seem to work on the phone weirdly. I do have WhatsApp however so not a big deal.  But just wondered if anyone else has had this issue?!

Had a problem earlier in the week that I made a complaint about. I've just had a phone call from an 0800 number (since checked and it is a genuine ID Mobile number 0800 049 1300). Thought it was a scam but may have been to do with my complaint so started to go through the SECURITY questions where I was asked my account pin number, really?So I gave an incorrect one, wrong address and DOB but it appears I passed the security checks!So I told the caller they weren't real and "F### you" before I hung up. My question is are these security checks worth anything? Was this a genuine call l? How do I tell? Male 57yrs, mothers maiden name Reynolds, first pet Tiddles, Ford Fiesta MkII

If I’m abroad and don’t want the hassle of accessing my voicemail on roaming rate, can I turn off voicemail and record a greeting to tell the caller to use other means of communication?

I ordered 3 new esims and transferred my and my daughters contracts and numbers over from O2. Mine is active and all setup, with my app all setup too. My eldest got impatient on the morning of the switch, as her number had not switched, and she deleted her esim from the phone. She tried reloading the original, but they are one time use. So she has no esim active on her phone now… I need to request a new esim be provided for her number, but I cant add her to my account, so I can request one on my app, as this want to send a verification code to her number. How do a get a new esim sent out please? 

I can not get any sense from IDMOBILE / Currys or DPD, I've been passed around the houses to no avail, DPD need someone from IDMOBILE to contact them to initiate a parcel search, I've made many calls, many online chats and to no avail, I have now been waiting over a week to get this sorted and nobody is doing anything about it apart from a whole lot of effort from me. 

So it's officially past the window for the free £50 Currys voucher and I have had nothing come through. It was supposed to be 30-60 days after the end of the promotion, which was 11/07/25, but I have had nothing.I am on the 24 month plan and the voucher was explicitly included in the deal I bought. I've had a good experience with ID so far so am hoping this was just a mistake.  

I received an email when I started my contract with you that said I qualify for 2 months of Apple music. I was delighted. I checked and there was no expiry data on accepting the offer. My husband already had a long contract with another music streamer and so I wanted to wait until that had finished as there was no point in having two streaming services at the same time. However, when I tried to redeem the offer today it said that it had expired. I was really disappointed as there was no expiry date on the email of original offer. Please can you send me another offer link as my eligibility has not changed and I have not yet redeemed the offer. I should still be able to redeem it as all that has changed is the expiry data which was not visible when I received the offer email. With thanks

switch my old number to ID take already week

To start off, I refuse to, and shouldn't have to keep repeating myself over and over. I used live chat to try get a problem solved. I was told I would be transferred to live customer support. Instead I got sent to the chat survey page. So I tried contacting live chat again. After explaining my problem AGAIN. The same thing happened. Instead of live customer support I got the survey page.