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unable to send premium rate text but all settings enabled

I want to enter a competition on my local radio station in the U.K. and need to send a premium rate text costing £2 to a short number. My settings within the ID app are enabled and I have enough of a buffer on my monthly bill to cover this so why am I unable to send them?. Thank you in advance for any help!

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alanjg72New  Contributor

keep receiving error message when trying to switch number

I’ve just bought an additional sim card plan for my son and I’ve attempted to switch his number numerous times but I keep receiving an error message indicating some of the details entered are in incorrect. I have entered the details correctly so the issue must lie at iD mobile’s end.

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published in Articles and competitions.

Matthew TiD Mobile Employee

Running out of space? Here’s why upgrading your phone storage is worth it.Blog

It wasn’t that long ago that most of us got by on 16GB or 32GB of storage on our phones. Back then, that felt like loads, just enough for a few apps, some music, and a handful of photos. But fast-forward to today, and 64GB is the bare minimum, with most people opting for 128GB or even 256GB. Some phones now offer a whopping 512GB or 1TB of space in your pocket. But why the big jump? And do you really need all that storage? Short answer: probably more than you think. Why storage matters more than ever. These days, our phones do everything. We take loads of high-res photos and 4K videos, download whole seasons of our favourite shows, install games and apps that take up gigabytes, and keep years’ worth of WhatsApp messages, memes and voice notes. It all adds up—and fast. Run out of storage, and your phone can start slowing down. You might find yourself constantly deleting photos just to take new ones, or missing out on app updates because there’s no space. Worst of all? That dreaded “stor

330

published in Articles and competitions.

Matthew TiD Mobile Employee

What to look for in a phone camera (and which ones get it right).Blog

The dawn of digital technology transformed our day-to-day lives in countless ways—none more personal than how we capture and share memories. Mobile phone cameras have advanced at lightning speed, often outdoing traditional digital cameras. If you’re thinking of upgrading, here’s a closer look at what to consider in a phone camera—and which models currently lead the pack. What to look for in a phone camera. Today’s smartphones are built for photography. But picking the right one means knowing what really matters. The big three? Megapixels, lenses, and aperture. Megapixels: More than just a number. Megapixels are all about resolution. More pixels mean more detail—handy for cropping or printing. But don’t be fooled: the highest number doesn’t always win. A 12MP camera with a great sensor and smart image processing can beat a 200MP one that’s badly optimised. Aim for a phone that balances megapixel count with powerful software under the hood. Lenses: Covering all angles. The more lenses yo

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TimeaNew  Contributor

thanks

Thank you very much everyone for your help. My problem is solved🙂

TimeaNew  Contributor

national call

Can I make international calls with a rolling plan, or is it only possible with a monthly subscription?

6615

Karamveer SanghaNew  Contributor

Old Number

Why has my old number not come back yet , how long does it take? and how can i check if its processing ?

373

AYoung79New  Contributor

Unable to purchase phone online

Hi I’m trying to purchase a phone online and get the following error when going to pay: Error An unexpected error occurred. Oops, something has gone wrong, please go back to the previous page and try again. If you continue to get this message, get in touch with us via our contact us page. Is there anything I can do to avoid this? Thanks

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melanie stephensCommunity Member

account

I need to find my account to change the subscription

122

Harriet WattsCommunity Member

smashed phone

My sons phone was smashed last week. I already got him an another phone and sim from i.d mobile. How do I cancel the smashed phone that is with i.d mobile so I'm not paying for that old one and his new one.

SarahgiffActive Contributor

issues after transfer of number with messages / i message

I have transferred my number to an eSIM id mobile account. However, I am having trouble with sending messages and connecting to iMessage/FaceTime on my iPhone. My messages are not sending and when I try to re-connect iMessage or set network settings etc, it says ‘activation unsuccessful’ . How can I fix this as I am unable to contact anyone through SMS or iMessage currently.

5710

AmethystUnicornActive Contributor

leaving

I've had so many issues since being with ID that I've left. Got new sim with another company and ID have still not cancelled my contract or given me my final bill. This has caused issues where i can't receive or send text messages or call anyone! Please ID sort this out!

606

DarC137Helpful  Contributor

joke of a company

Company is an absolute joke. Paid my bill 2 days ago and now they have just ripped the payment again for a second time from my bank account. No customer service number, no live chat feature available, and half the time it won't log in into the website. Worst company ever ever! Absolute rip off merchants

7618

HelenMae56Community Member

where is my amazon £60 voucher

I haven’t received my Amazon voucher.

AmusedSharkCommunity Member

Limited time offer question

Hi all I have a question about this limited time offer deal so when i pick a 1month sim deal for example £10 for 20GB (random numbers ) a window pops out offering £12 for unlimited data etc and i wanted to find out how long this offer lasts once you accept it? Will it revert back to its original £10 plan after few months ?

122

Thedaddyg01Community Member

my bill

Could I please pay what's left to pay on my bill on Wednesday?

142

georgem2351New  Contributor

no internet connection

Hello there I have not been able to access internet the past two days. ERROR MESSAGE ON MAIL READS: POSIX 50 I have reset network, reset phone and followed all suggestions Help please

104

JuliewadNew  Contributor

Welcome message stating france is not a roaming country.

My welcome message upon arriving in france states I will be charged £6/minute for calls, £1.60 for a text and over £9/Mb of data, what's going on, I've only had the phone a few days so not a good start.

304

Andy ClaphamCommunity Member

Anybody using wifi calling on a OnePlus phone, specifically 9 Pro

Hi AllAs per the title, is anybody using wifi calling on a OnePlus phone, specifically 9 Pro but any model really?Thank you :)

Debbie MathieCommunity Member

new phone battery life

I purchased a brand new S23 last week and after charging it 100% it needs recharging during the day. I am not on my phone constantly but 12 hours usage seems very short before recharge needed

683

Jamie WrightCommunity Member

help changing number

I have recently taken out a contract for a phone with a new phone number and handset via a third party. I want to bring my old phone number over to this phone, but my old number is also with ID (was a sim only contract done directly). I am unable to process a pac code in the normal way because it’s the same network , but I do not want to lose my old number. Currently have 2 plans running to keep my number on old phone, please help! jamie

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9 days ago

EJuodisCommunity Member

scam

Hello On the last 2 bills I have additional charges for premium messaging even if I did not use any of these services. No number or any info on the bill. Whats going on ID ?

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9 days ago

Crispin RNew  Contributor

voicemail Messages

I have just moved from O2 My voice mails do not appear automatically on. my Iphone “voicemails “ I do get voicemail text alerts, but now i have to call a mailbox and wade through the system reading out the number for every message.. i just wanted to ask why it’s different, is it because it was o2 before and it’s a network thing? Or have i missed something when setting up new phone? Thanks

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10 days ago

donkey3New  Contributor

iMessage not working after porting number over

Hi All, It’s my second day with iD mobile and things are not going well. I am trying to activate iMessage and just gives me a loading circle next to my number. Tried 1. Go to Settings2. Messages3. Turn off iMessage.4. Go to General5. Reset6. Reset Network Settings.7. Once the iPhone is open.8. Go to Settings9. Messages Turn ON iMessage.10.This will recognize the new sim and have it verified. Go to Settings.Tap Phone.Tap My Number.Use the delete button to remove the old number.Use the keypad to enter the new number.Tap Save 3x new eSim. Apple support say everything is setup fine. Was working fine the other day. Any help would be greatly be appreciated. Many thanks.

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10 days ago

CraigNiNew  Contributor