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Not receiving SMS from none contacts

Hi, I have an iPhone and recently changed to an ID Mobile SIM, and although phone calls and data are working normally, I am not receiving text messages from none contacts. I receive from all my contacts fine (iPhone and android). I can therefore not access my bank and insurance websites as they text...

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4G Calling/Volte

Good Afternoon,I currently have an Oppo Find X2 Pro with EE and we live in a 4G Calling/voLTE area.I know the Oppo Find X2 Pro is capable of it too, and i use it quite frequently at home. We have just purchased the same phone but with ID Mobile but it doesn't appear on the list of phones for 4G cal...

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Oppo Reno 4z 5G

Does anyone know why the Oppo Reno 4z 5G isn't enabled to work on the ID mobile 5G network? I'm interested in the phone but can't see the point of having a 5G phone on a 5G ready network that I can only use on 4G.Are there may plans to enable the phone to work on ID mobile 5G in the future?

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when will Id mobile call centre be open again

Hi people Just wondering when I will able to speak to ID mobile customer service via phone. Does anyone know when ID mobile call centres will re open their phone lines as I find it difficult to use online chat. And does ID mobile accessibility service Kind regards Kyle

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Upgrades

I can upgrade when my current plan runs out at the end of the month but there is a limited offer that might be gone by then, is there a way to purchase this upgrade for when my plan runs out?

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Pay off ID Mobile Debt

Hi Due to COVID-19 and being out of work, I was unable to pay off my bills and it resulted in a default being applied to my credit file. Now that my financial situation has improved I am able to start making payments. I contacted LiveChat who were not helpful in arranging this so I am trying here to...

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Reporting bereavment

Hi my father in law passed away on the 24th April, and going through his things realised he had a contract with you I'm just wondering how we would go about cancelling the contract. Thankyou

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phone contract on line not completed - bank account debited

Help needed. I was busy applying for an on line phone contract and it got as far as bank details, which I completed then I lost reception . Now I can’t find my purchase on I D mobile, even when I follow the link that comes up from the e mailed reminder to complete the purchase. My bank account has n...

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port request page not working

Hi, trying to port my number over to iD but the form keeps saying all fields are mandatory.I've checked and double checked and all details are filled In Correctly.where do I go from here?

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shoddy service

I am being billed for two sim only cards as both contracts expired I desperately need to talk to someone as you have sent my details to a debt collector when i am paying direct debit this is absolutely disgusting and ridiculous

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how to get replacement sim card

How do I get a replacement SIM card for a lost phone. I got an upgrade then lost my old phone in the hours after ordering. Blocked old phone and now have new phone but cannot get it to work so presuming need to get a replacement for lost one.

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this number does not exist

I’m on ID. The wife is on Sky mobile. when she calls me she gets the above message. Other people on other networks can call me fine. I presume from this She needs to call sky? she can text me / FaceTime etc just not make a voice call.

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ID reports no problems in my area but I'm unable to even open e-mails. Any ideas?

Really unimpressed with the coverage/network here in North Yorkshire. ID reports no issues but it’s a very poor service. I’m again unable to open e-mails or to make bank transfers.

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No service and no reply from Complaints Department phone number

Last week my phone said ‘No Service’ for several days. After a long online chat it turned out to be ‘unplanned outage’. There had been no emails to inform me of this.The agent raised a complaint. I was sent a text to the phone that had no service which I eventually received when I got service back!!...

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Unlocking iphone

How do I unlock my iphone XR after an upgrade ? Thanks

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Anybody else having problems connecting to the app?

I’ve not been able to connect to the ID Mobile server via the app. Error message is… OopsUnable to connect. Please check the network settings used.

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received a message from 07485536611

received a message saying it was from iD mobile andmy payment failed and provided a link. Is this legit?

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log in

I am unable to log in on the app or the website, I have tried multiple devices and browsers and none work, it just sits there not loading

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Fraudulent account setup with my name and address

I have received a letter from Creditlink Account Recovery Solutions to recover a debt for an ID mobile account that has been set up by someone using my name and address. I cannot find a way to report this or get help on your website to close the account.How can I close this account and stop this cre...

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Phone cap limit removed and not able to call

Hi! I had phone cap set up on £0 but needed to make a phone call for a company in Spain so I changed the cap limit to £50 but stil when I try to call it says I have a cap limit.. can anyone help please?

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Fradulent IdMobile account set up in my name

As with lots of similar posts, I have received a letter showing details of an IDmobile account and direct debit I’ve set up. This is fraudulent. Can I please have assistance to deal with this issue.

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Voicemail issues on the Huawei p30 lite

Missed calls are not going to my voicemail. i have checked the setting for call forwarding and the the number is correct (+447782333123). I have attempted to check my voice messages8 and it doesn’t go through a message box shows that states “SIM 1 voice forwarding active”. How do I resolve this?

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Cancel my 24 month plan and go Pay As You Go

Hello!! I wish to cancel my contract which ends on the 30th, I then want to get one of your monthly pay as you go and keep my number. I am unable to cancel as keeps going round in circles. Please help

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Billing Query

I’ve taken a contract out on the 23rd of June. I’ve set my DD date for the 23rd of each month once the app was setup. Ive received a letter and checked the app that my first bill coming out on the 8th of July when the period ends the 22nd. Surely it should be the 23rd of July?

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My bill

So ive been paying my bill every month on the same date manually (15th) not knowing something was up. Turns out i have a set day that i need to pay it on ? will i get fees if i don’t pay it on the set day rather than the day that i’ve always paid it (pay day)

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