Getting Started.

Apple has just unveiled its huge new update, iOS 26! Get ready for a brand new look and some incredibly clever features that will make using your iPhone better than ever. We’ll walk you through the biggest changes, from the stunning "Liquid Glass" design to smart tools that help you block spam calls and messages. And it’s available now! So, before you whip out your iPhone to admire the iOS 26 makeover, we’ll give you a quick guide to some of our fave new features… A fresh new look & feel. Your iPhone is getting a visual makeover that makes it more personal. The new "Liquid Glass" design creates a cool, translucent effect on icons and widgets, giving your display a dynamic and modern look. Run your finger across the screen and it’ll look like you’re viewing your screen through a lens. It’s the biggest visual overhaul since iOS 7. But that’s not all! You’ll have more customisation options for the Lock Screen and Home Screen, allowing you to tailor your device to your unique style. The Camera app has also been made sleeker, letting you slide your finger to open up all the different camera modes - like panorama shots and portrait mode. Resolution can be changed with a simple tap at the top of the display. While it looks new and exciting, it’s still the familiar, easy-to-use iPhone experience you know and love. Say hello to smarter features with Apple Intelligence. Apple Intelligence brings powerful new AI features directly to your iPhone, making everyday tasks easier and more intuitive. One of the standout features is "Live Translation" in Messages and Phone calls. This is perfect for holidays and connecting with people overseas. And the best part? It’s all done on-device, which means your privacy is protected. Another smart addition is "Visual Intelligence," which lets you search for things you see on your screen. Whether it’s a landmark, a product or a piece of art, your iPhone can now help you find more information with just a tap. The Photos app is better than ever. After feedback on the iOS 18 layout, Apple has listened and redesigned the Photos app in iOS 26 to be much more user-friendly. The app now features clear, separate tabs for "Library" and "Collections," making it simple to find your albums and memories. This redesign is a direct response to user feedback, aimed to fix the parts in the last update that some people found confusing. Managing, editing and sharing your precious pics with friends and family has never been easier. No more nuisance calls and texts Get powerful new tools to stop spam and unwanted messages before they bother you. The "Call Screening" feature can find out who’s calling and why before you answer, helping you avoid those annoying telemarketers. Additionally, a new "Messages from unknown senders" folder keeps potential spam out of your main conversation list, ensuring your inbox stays clean and organised. One more thing... iOS 26 is a huge update that brings a beautiful new design, smarter AI tools, an improved Photos app and powerful spam-blocking features to your iPhone. And we’ve only just scratched the surface. Dive deeper and you’ll find an overhaul to CarPlay, Apple Music, Apps and Wallet too. But that’s enough from us for now, what do you think? Which feature are you most excited about? Let us know in the comments below!

I tried every thing people had talked about to get my wifi calling back on my pixel 7 pro. Then bing discounted my router ie say forget router on my phone then find the password for our Sky router and find and reconnect and wifi calling working again. So it's not just turning wifi off on your phone but remove them reinstall

My husband ordered a sim only card contract & he hasn't got a confirmation email, does that mean it hasn't been ordered?

my phone number has just been switched over from my old provider but can not recive calls?. anyone no how to resolve this ?. i can make calls just not recive .

I cannot send texts it says to check my phone number in settings. This is wrong but won’t let me change it

I received an offer by email for Apple services yesterday but when I click on the links I get a message that the UID is missing or incorrect. Am I doing something wrong?

Where can I find my usage, please don't say on your app because it's not there. By usage I mean what I am using.

Hi, I have a few basic questions on a few different subjects if anyone could help please. Background is that I have an old Samsung Galaxy Prime phone that is about 6 years old. I’ve received a message from ID saying I’m using a 4G VolTE compatible phone but only making calls over 3G. I also have an Alcatel 1B phone which is about 3 years old, which I don’t use for anything currently. No sim card or plan for that, but it takes a nano-sim card. My old Samsung Galaxy Prime takes a Micro sim card, so I can’t put the sim card from the Samsung Galaxy phone into the Alcatel 1B phone. So I have the option of trying to amend the settings on my current phone to allow for 4G, requesting a new sim card for my newer phone or upgrading to a new sim only contract with my newer phone. ​​​​​​​​​​​​​​The instructions for enabling my Samsung Galaxy Prime were to go to Settings - Connections - Mobile Networks - 4G Calling and switch to “on”. However, the Galaxy Prime options were Settings - Connections - More Networks - Mobile Networks but then there are no options for “4G Calling” so I can’t toggle that to “on” anyway by the looks of it unless anyone has a suggestion. Can I simply order a new sim card, while keeping my current contract, which can be used with the Alcatel 1B phone? Is there any danger in losing my current mobile phone number which I would not want to happen. Also, I couldn’t see anywhere in my account where this was actually an option. If upgrade to a new contract (slightly different price and allowances) would they send a new sim card which can be used with the Alcatel 1B phone? Or would the contract be updated but without a new sim card being sent. That wouldn’t be much help if I don’t get a new nano-sim card. Also, again, is there any danger of losing my current mobile phone number, or is this nothing to worry about with a plan upgrade. If I can’t enable my Samsung phone for 4G calling, then it will probably be a choice of option 2 or 3. Is either of these likely to be more straightforward than the other? The bottom line is I’ll probably need a new sim card for the Alcatel phone either continuing with my current contract or opting for a minor upgrade. When I was looking at my account, there were options to upgrade my plan, but I couldn’t see anything to actually request a replacement sim card which could be used in the newer phone while keeping the existing contract exactly the same. And if I do get a new sim card, either as a replacement or an upgrade, is it simply a case of putting it in the Alcatel 1B phone and activating it online, or is there more to it? Finally, is there any way of contacting ID customer services directly with an Email? I might have missed it, but I couldn’t see that as an option anywhere. Thanks

Will id mobile get the Vodafone Extra signal as it only says about smarty on all the news about the merger nothing about id mobile???

Recently purchased S25 and received an email for apple arcade , TV and music free forth three months When I click on the redeem now for apple music I get missing IUD and cannot redeem the offer Any ideas? Thanks

I recently got a new Google Pixel 9 Pro XL with an unlimited 500GB 5G plan. While the phone itself is fantastic, the internet speed has been extremely disappointing. To be honest, I’ve never experienced such slow internet speeds before. Download speeds sometimes drop to less than 1 Mbps, and the upload speed is even worse. This is despite having 5G coverage in my area. I contacted iD Mobile customer service, but nothing has improved. According to the contract, here’s what they state about the speed of the internet service: Estimated maximum 4G download and upload speeds: Download: Up to 70 Mbps Upload: Up to 22 Mbps Estimated maximum 5G download and upload speeds: Download: Up to 597 Mbps Upload: Up to 50 Mbps What I’m experiencing isn’t even close to these numbers—not even in my wildest dreams! I'm still within the cooling-off period and wondering what iD Mobile can do to fix this terrible connection. Any advice would be appreciated.

I will be visiting Canada and the US later this year for a period of 9 days (5 days in Canada, 4 days in the US). Both countries are covered by the Roam Beyond add on. My question is, do I need to buy the 5 day add-on for each country or if I buy a 10 day add-on will this cover me for both countries?

phone cant make or receive calls

Hi -I want to get a monthly SIM only for my 12 yr old son. Can I use refer a friend for this? Do I keep his SIM on my account or set up a new account? Thanks in advance

Hi, I have recently tried to redeem apple music but it does not work. An UID missing or incorrect error occurs. Looking through the community, this seems like a common issue. Can you help me with this problem please?

Digidential is it part of your company because they saying if I don't accept their security & protection they delete my account

Hi there, My data has not been rolled over from the previous month, and I had quite a bit of it left. Anyone have ideas why?? Thanks, Fayyaz

Hi, I’ve recently tried to redeem the free 3 months for Apple TV using the link provided in the order email. It didn’t work saying “UID missing or incorrect.” Could I have some help with this please? Thanks,

I have used my pac code from EE and my old number transferred. However when i am texting its showing the new number I was given by ID but should still be my old number ? Thanks

After contacting Complaints & told wait 48hrs from last Wed 4th June, Still No Credit of £40 received. Contacted Complaints again told 5 Days. After contacting Complaints again No Joy told wait 7 Days. Received at Last, “Hooray Celebrations” ID Mobile finally deposited my Credit owed £40. Anyone with Currys Gift Card pursue it via Complaints. It appears a Lot of People have been given Currys Gift Card that’s Not Activated!

Watching TV has never been easier. Whether you're at home, on the train, or waiting for a coffee, streaming services let you catch up on your favourite shows anytime, anywhere. And with so many great series out right now – like Baby Reindeer, Blue Lights, Bridgerton, and Slow Horses – there's no shortage of things to watch. Why streaming services are worth it. According to Ofcom’s Media Nations report for 2025, over 85% of households in the UK now subscribe to at least one TV streaming service. Here are some of the biggest benefits of going full stream ahead: Watch whenever you want – No more waiting around for TV schedules! Binge all night or sneak an episode during lunch – it’s your call. Stream on anything – Phone, tablet, laptop, or the big screen – wherever you are, the show goes on. Share the love – Most streaming services let you set up profiles for everyone, so no one has to fight over what to watch (hopefully). Download and go – Got a long trip or dodgy Wi-Fi? Download your faves and keep the drama going offline. No strings attached – Forget long-term contracts. Most platforms are month-to-month, so you can switch, pause, or cancel whenever you feel like it. Streaming services have completely changed the way we watch TV. With clever Ai tech behind the scenes, they suggest shows and movies that fit your taste, making it easy to find your next binge-a-thon. The Top TV Streaming Services in the UK (and a Few You Might Not Know). With so many options available, picking the right streaming service can feel like a drama in itself. So to help you out, here’s a roundup of the best ones in 2025. We’ve picked the obvious superstars along with some hidden gems you might want to try. Netflix Biggest hits: Bridgerton, Baby Reindeer, The Witcher, You Why we love it: It’s the OG of streaming and still one of the best. Constantly refreshing its content, with a mix of movies, original series, and international gems. Top feature: Great for binge-watching and has something for every taste. Bonus: The international content (like K-dramas, anime, and European thrillers) adds huge variety you won’t find elsewhere. Disney+ Biggest hits: The Mandalorian, Loki, The Bear Why we love it: From Marvel blockbusters to Pixar favourites and National Geographic docs – it’s a family-friendly powerhouse. Top feature: GroupWatch lets you stream with friends and family at the same time (even if you’re apart). Bonus: It’s a go-to for parents and nostalgic millennials alike. Classic Disney, The Simpsons, and Star Wars all under one roof. Apple TV+ Biggest hits: Ted Lasso, Severance, Silo Why we love it: Sleek, stylish, and packed with award-winning content. It may have fewer titles than others, but the quality is impressive. Top feature: Comes bundled with Apple One for those in the Apple ecosystem. Bonus: If you love thoughtful storytelling and cinematic production, Apple TV+ punches well above its weight. Amazon Prime Video Biggest hits: Reacher, The Boys, The Wheel of Time Why we love it: A wide range of shows and movies, plus the bonus of free delivery on Amazon if you’re a Prime member. Top feature: You can rent or buy movies that aren’t included in the subscription. Bonus: Their X-Ray feature (extra info while you watch) is really handy. NOW TV Biggest hits: House of the Dragon, Succession, Euphoria Why we love it: It’s your ticket to Sky content without a satellite dish. Perfect for drama and sport lovers. Top feature: Offers separate memberships for Entertainment, Cinema, and Sports – only pay for what you want. Bonus: Ideal for fans of HBO-style drama and Premier League football. Paramount+ Biggest hits: Halo, Yellowstone, 1923 Why we love it: Great for fans of CBS, Showtime and classic film franchises. Top feature: Combines new shows with a rich back catalogue of old favourites. Bonus: If you're into Star Trek or gritty dramas like Mayor of Kingstown, this one's a hidden gem. YouTube & YouTube Kids Biggest hits: Good Mythical Morning, Mark Rober, educational content for little ones Why we love it: Great for quick content – from DIYs to live streams, vlogs to music videos. And the Kids version is a safe space for children to explore. Top feature: Free to use, with the option to upgrade to Premium for ad-free viewing and background play. Bonus: YouTube Premium includes YouTube Music – a two-in-one value package. BritBox Biggest hits: Classic Doctor Who, Downton Abbey, Spitting Image Why we love it: A dream for fans of British TV, especially those who love a good throwback. Top feature: A treasure trove of classic UK telly, curated in one place. Bonus: Co-created by ITV and the BBC, it’s like a love letter to British TV history. The final scene: what are you watching? With all these streaming services at your fingertips, watching on the go has never been easier. Whether you're catching up on the latest Bridgerton scandal during your commute or winding down with Ted Lasso before bed, you can’t beat entertainment that’s ready when you are. The beauty of streaming in 2025 is that it’s personal. It’s built around you – your mood, your preferences, your time. Want to escape into a fantasy world? Check. Need something light to lift your spirits? Done. Craving a deep-dive documentary? You got it. So, what’s been your go-to series lately? Any under-rated must-sees we should know about? Share your recommendations with the iD Community below, and give us something worth watching!

So, you’re settled on the couch after a long day, ready to binge your favourite show or dive into a gaming session. Then you discover the shocking news - the remote is missing! Or worse, your controller dies mid-match. It’s a small frustration, but so annoying. What if you could save things by using something that’s already right in your hand? Like… your smartphone. Your smartphone - yes, the same one you use to scroll social media and send texts - can double as a powerful controller. From gaming to streaming to smart home management, your phone might be the only remote you’ll ever need. Here’s how easy it is to make the most of it. Level up your gaming: use your phone as a controller. Gaming is more mobile than ever. If you’ve ever dreamed of playing your PS5 or Xbox games from different rooms in your home (or even while traveling) your phone makes it possible. There’s no need to hog the family TV or be tied to the living room anymore. For PlayStation players. Got a PS4 or PS5? The PS Remote Play app is a game-changer (no pun intended) that lets you stream your console games straight to your phone over Wi-Fi. Once the app is installed, just sign in with your PlayStation Network account and you’re in. You’ll even get virtual buttons and joysticks on your screen, so you don’t need a physical controller to play. For Xbox fans. Xbox offers a similar experience through the Xbox app. With it, you can stream games from your console to your phone and even manage game downloads, view achievements, and chat with friends. It’s perfect for quick gaming sessions when the main TV is in use or when you’re away from home. For a console-like experience. On-screen controls are fine, but if you’re after something more tactile, there are awesome mobile accessories like the Razer Kishi or GameSir controllers. These devices snap onto your phone and provide physical buttons, thumbsticks, and triggers - basically turning your phone into a Nintendo Switch-like handheld. They’re perfect for longer gaming sessions or more competitive play. The only remote you’ll ever need. Your phone’s utility doesn’t stop at gaming. It can also replace a whole drawer full of remotes. TVs, streaming devices, sound systems and lots more can often be controlled right from your smartphone. Smart TVs Most modern TVs come with their own companion apps. If you’ve got a Samsung, download SmartThings. For LG TVs, grab the LG ThinQ app. These apps let you adjust the volume, change inputs, launch apps like Netflix, and even type in search bars with your phone’s keyboard (way faster than hunting and pecking with a remote). This is especially useful when your physical remote is lost, broken, or just mysteriously missing batteries (again). Streaming devices Devices like Roku, Amazon Fire TV, and Google Chromecast all have free apps that turn your phone into a full-featured remote. Want to pause, rewind, or search by voice? No problem. In fact, these apps often offer more intuitive navigation than the original remotes! You can even use your phone to launch apps, cast videos, or mirror your screen for presentations or family photos—turning your living room into a mini theater. Beyond entertainment: smart home control. Your smartphone doesn’t just control games and shows—it can also manage your entire smart home. If you’ve ever thought about making your living space more tech-friendly, your phone is the perfect hub to start with. Lights, thermostats and more Apps like Google Home, Apple Home, and Amazon Alexa allow you to control compatible smart lights, thermostats, cameras, doorbells, and more—all from one place. For example: Dim the lights without getting up. Adjust the thermostat without leaving the couch. Check your video doorbell when someone rings. Start the coffee maker before you get out of bed. Appliances and extras Even appliances like washing machines, refrigerators, robot vacuums, and air purifiers now have companion apps. Want to start a wash cycle from work? Or get a notification when your fridge door’s left open? You can do that. As smart home tech becomes more common, your phone becomes the ultimate command centre. You’ll be able to control dozens of devices across different rooms or even when you’re away. Final thoughts - the remote that's always with you. Your smartphone is much more than just a communication device. Whether you’re deep into gaming, browsing your favourite shows, or dimming the lights for movie night, it has your back. The best part? You already own it. No need to buy an expensive universal remote or worry about replacing dead batteries in five different controllers. So why not give it a try? Head to your app store and search for your console, smart TV brand, or smart home device. Download the companion app and start exploring all the things your phone can control. It’s easier than you think - and lots of fun too. Already using your phone as a controller? Share your favourite apps or tips in the comments! We'd love to hear how you’re making tech work smarter for you.

Holidays are exciting, but they can get expensive fast. From flights and accommodation to meals and activities, the costs can add up quickly. Luckily, your phone can be your number one ally in keeping your budget in check. Whether you're planning your trip or already on the go, smart mobile use can lead to real savings. This guide shows you how to make your phone work harder for your wallet. Plus, we’re giving away a pair of Ray-Ban Meta Smart Glasses—read on to find out how to enter! Before you travel: Booking smart with apps. One of the biggest expenses of any trip is getting there and finding a place to stay. Apps like Skyscanner are your best friends when it comes to comparing travel prices. Set up alerts for your desired destinations to catch the best deals as soon as they drop. And don't forget to check mobile-only deals on platforms like Airbnb , Booking.com , and Hotels.com . Booking in advance and using flexible date tools can also help you secure the best prices, so start planning early! Budgeting & planning tools. Creating a trip budget is crucial to avoid overspending. Apps like TravelSpend make it easy to set and stick to your budget. Just input your expected expenses, and the app will help you track them in real time. It’ll even work offline, so there’s no need to worry about keeping track of your costs when you’re on a remote tropical island! Another smart move is to pack wisely. Use mobile checklists to ensure you have everything you need, preventing those pricey last-minute buys at the airport or your destination. Travel rewards & cashback. Loyalty and rewards programmes can be a goldmine for savings. Sign up for these through airline, hotel and credit card apps to start earning points and miles. Apps like Rakuten and TopCashback can also help you save money when booking. By stacking loyalty points and discount codes, you can maximise your savings and even get some of your expenses covered. iD Mobile customers can also enjoy exclusive travel deals through iD Perks, available in the iD Mobile app . Plus, there are plenty of other deals across shopping, dining, and entertainment. And the best part? It’s absolutely free for all iD Mobile customers. While you’re on holiday: Fee-free mobile banking. Once you're abroad, managing your money can be a hassle, especially with foreign transaction fees. Banks like Monzo and Starling offer fee-free spending in many countries, which can save you a lot of money. Plus, you get instant notifications for every purchase, allowing you to track your spending in real time. If you lose your card, you can freeze it right from the app. So, there’s no need to spoil your holiday on hold with your bank. Local deals & attractions. Finding affordable options for food and activities is key to sticking to your budget. Google Maps and TripAdvisor are invaluable for this. You can find highly rated, budget-friendly restaurants and attractions with just a few taps. Checking ratings and reviews on the go can help you avoid tourist traps and discover hidden gems that won't break the bank. Restaurant apps like TheFork also make it easy to secure bookings at even top restaurants. Plus, they have discounts and rewards that you can earn while you eat out. Tasty! Save on roaming with iD Mobile. Staying connected while on holiday can be an eyewatering expense, especially when you’re hit with unexpected roaming costs. Fortunately, iD Mobile’s Roam Free service lets you use your UK allowances in over 50 destinations at no extra cost. And if you’re heading somewhere further afield, you can purchase a Roam Beyond Add-on in the iD Mobile app, which offers affordable usage in an expanded list of countries. We’ve just added five new destinations to Roam Beyond: Albania, Canada, Egypt, Qatar, and Thailand. You can now roam affordably in a total of 15 countries beyond Europe: Albania, Australia, Canada, Egypt, Hong Kong, India, Mexico, Morocco, New Zealand, Qatar, South Africa, Switzerland, Thailand, Turkey, and the USA. This way, you can stay connected without worrying about hefty roaming charges. With smart use of your phone, you can cut costs before you even take off and continue saving throughout your trip. Mobile tools, budgeting apps and iD Mobile’s roaming options make managing your money on holiday easier than ever. Prep your phone and your plan, then relax, knowing your budget is under control. Happy travels! Giveaway time! Got a favourite holiday that you always think back to? Maybe it was a relaxing beach escape, a wild city break, or a spontaneous road trip that turned into the adventure of a lifetime? Tell us about your favourite holiday in the comments below for a chance to win a pair of Ray-Ban Meta Smart Glasses—perfect for capturing your next trip in style. The winner will be picked at random, so keep an eye on your inbox or DMs for a message from us. But hurry—the competition closes on 16th June at 23:59!

I want to buy a Samsung Galaxy Watch7 LTE watch, will I be able to connect it to my SIM card?

Dialing my voicemail I get a brief message saying your network does not allow access to this number.