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ive payed my bill but still cant use movile data or make calls

  • 25 April 2024
  • 3 replies
  • 83 views
Arran Kelly
Rank

Payed my bill yesterday and still cannot use my mobile data or make any calls. 

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Best answer by Lauren 27 April 2024, 12:42

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3 replies

Keane Kilner
Rank

I have the same issue

andewhite
Rank
Userlevel 8
Badge +9

Okay @Arran Kelly + @Keane Kilner, unfortunately it can take up to 24-hours for an overdue payment to be registered by the iD systems. Sometimes restarting your handset can help.

It might be worth speaking to iD support, via their online Live Chat service, in case something else has gone wrong. The advisers work until 8pm on weekdays.

Lauren
Rank
Userlevel 4
Badge

Hi @Arran Kelly/ @Keane Kilner, if the payment has gone through successfully, it sounds like your services may need to be manually unbarred by an iD advisor if this hasn’t been processed already. 

If you need any further assistance with this, just let us know here and we’ll be happy to send a PM to resolve.

-Lauren

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