Solved

sim swap?

  • 25 April 2024
  • 1 reply
  • 44 views
Mo6655335
Rank

Hi everyone,

I ordered a phone on contract via mobiles.co.uk. Unfortunately the phone and SIM could not be delivered. However, mobiles.co.uk have sent a replacement phone and SIM card. How can I get my contract transferred to the new SIM they sent? What information do I need to provide ID?

Thank you,

icon

Best answer by Lauren 27 April 2024, 17:08

View original

1 reply

Lauren
Rank
Userlevel 4
Badge

Hi @Mo6655335, you should be able to activate the replacement SIM via the iD app or your account online if you have access. However, if you don’t, and you haven’t managed to activate the SIM so far, just let us know here and we’ll be happy to send a PM and activate on our end.

-Lauren

Reply


Terms & Conditions
Why iD Mobile?