Getting Started.

Why can't I transfer my old number?

Order Confirmation Emails… How long do you wait until you receive one?

Hi ive just ordered new phone and dont think i need new sim as already have

Good morning  I want to add another plan to my account but can’t find how to do this on the ID mobile app  I want the same plan as my current one unlimited calls, Text and data 

How can I port my O2 number to ID?

I ordered a phone which I didn't receive as was at work both times it tried to get delivered anyway I spoke on chat and said I didn't want phone anymore as I couldn't keep number as already was with Id so couldn't keep number id to id and was told to just cancel direct debit. The phone was returned to warehouse but I've received a bill for £9.58 for an active account which I wasn't aware of only noticed as my credit score went down and said I hadn't paid a bill. Im not happy having to pay this bill and affecting my credit score thoughts ? 

I have two iPhones, a new one on contract with ID and my old one. I wish to swap my eSIM between the phones whenever I need to, for example I prefer to take the old iPhone out hiking or cycling etc. when I hold the iPhones next to each other, to swap the eSIM, I get a ‘Contact Service Provider’ message. WHO do I contact? Would I be better just ordering a plastic sim? Thanks. 

Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!

Past 3 or 4 days across Belfast, carrickfergus, mallusk in Northern Ireland I’ve found mobile service to be very slow not being able to load most things 

Why did I not receive my free Samsung Go Chromebook when my order arrived?

Can I be contacted to get a invoice for my recent phone contact so I can claim a Chromebook 

I requested a switch so I could keep my number and provided my pac. Received the text advising it would happen yesterday, but this morning I have had a text advising the line is active, but it has not switched my number. What do I do?

My partner referred me as a friend however when I signed up we wasn’t aware this was a scheme, are we still applicable for this? 

Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!

How to set up my phone

I am due an upgrade but the upgrade is more than If I was to buy a new contract. So could I cancel my current contract and get a new one but keep my number 

not receiving sms verification codes From bank

Hi I'm new to ID mobile and I've put the sim in and I have no signal at all  

I need help with my signal

I’m looking to buy myself out of my contract in order to upgrade my phone, how much would this be? 

Since transferring to ID Mobile I cannot receive or make any telephone calls. Can anyone help please?

I bought a data pack now it’s not working abroad it’s took the money and just added it my bill 

I bought a data pack now it’s not working abroad it’s took the money and just added it my bill