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Where is customer support?

I have still not received my Apple TV offer. I’ve checked my junk mail folder and not there either.

I want to port my number to another Network as I'm not happy with ID however I'm tied into a 2 year contract which I want my son to take over and import his number. Is this possible please?

I am constantly missing calls due to lack of connectivity with ID system. I have no number recorded on my recent calls although people say they tried to call. I also try to make calls and the phone won’t connect. If I turn off WiFi it works sometimes but I have no knowledge of missed calls unless someone tells me. what is going on? Does anyone else have this?

I have recently joined ID Mobile (after being with my previous provider for 22 years). This has meant I’m a bit rusty with new technology and dread phone upgrades! I wanted to keep my previous number and gave this information when I ordered my new iPhone. The phone arrived, I received confirmation the change to ID Mobile had been successful, everything seems to be working absolutely fine. However, I now have 2 sims shown in the sim section (my old number with EE Plan and also my new ID plan) Can anyone advise how I can get rid of the old sim? It’s rather annoying when making a call I have to choose between which sim/lline to use. many thanks nicola please can someone help

My phone signal is absolutely disgusting! Despite my area supposedly having 'excellent' covarage. My calls keep cutting off too. Worst network provider ever! What exactly am I paying for?

I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work. There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous. I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not. Tried called over Whatsapp at work and this works ok. Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot continue with not being able to use phone when in the office.

Have new phone with you and my phone no hasn’t ported. Had email to say it was but not worked. Any ideas ?

why does my purchase say not complete

Hi iD Mobile Community, I’m hoping someone can help escalate this issue as I’ve been waiting several days now. I submitted a request last Friday for proof of usage and ownership documents for an iPhone that was recently stolen. I urgently need these documents to process an insurance claim, which is time-sensitive. Despite being told it would take 24–48 hours, I’ve already visited iD Mobile in person three times and still haven’t received confirmation or the documents. I specifically need: A copy of the contract and date it was signed IMEI number of the phone My phone number linked to the device Any documents showing the phone make and model I’m struggling to understand why these documents aren’t accessible through my online account or why the process is taking so long. If anyone from the team or the community knows how this can be escalated or expedited, I’d really appreciate your help. Thanks in advance.

Hi,I have bought a refurbished phone on contract with Id which includes a plan ,and came with a new sim and number , I already have a sim only plan with id,and I can’t seem to transfer my number,can I get a pac to transfer my number when they are both with id mobile,xx

I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone

I no longer need this community account. Can you please delete it?

transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

The Red badge indicating there are voicemails does not go away even though I have none

I have bought my daughter a new iPhone and monthly contract, moving from Vodafone to ID mobile. I requested the PAC from Vodafone a few days ago and was told this valid for 30 days (til 30th May). I picked up new phone yesterday from curry’s and was advised by a member of staff that as soon as daughters old phone stopped working (number ported), the new phone/contract would start (I questioned this as my understanding was that I could choose a date within those 30 days to “switch” - this is because my daughters birthday is on the 29th May so was hoping to do it nearer the time). Today I have received an email with a QR code saying the new e-sim is ready and once downloaded can take a few mins to set up. My question is do I need to do this now if her old phone is going to stop working, or will her old phone stop working when I download the new sim, meaning I can wait until nearer her actual birthday?? thanks in advance - have been with the same provider for decades so have never had to

I recently upgraded my phone with ID and part of the offer was an additional £200 cashback when you trade in your old phone. I sent on my old phone which you acknowledged that you received and I completed the paperwork as requested but 2 months later I have still not received the £200 . What do I do to chase this?

I have not been able to use my eSIM on my android phone , I ended up putting it on my husband iPhone , which he also as an I.d mobile eSIM . I want a physical sim in replacement of my eSIM

In the US on holiday and data cap immediately reached. Now unable to call 7777 to top up or change data cap, live chat isn’t connecting me to anyone despite being in hours just goes through the motions then never connects me to anyone and when I try to add data my app and id mobile.com want to send me a code to my phone which I can’t receive because of the breaches data cap. What a terrible system. I will be leaving ID after this. Wasted over an hour of my holiday already and lost my paid for airport taxi transfer. Maddening! can I call id mobile from someone else’s mobile to top up? Is there a way out of this loop!

Hi. I’m new to idmobile and the App worked for about a week then opened with gobbledygook. So I uninstalled the App then reinstalled it, but it wont open. It seems that the Captcha is blocking it as it goes in a loop and back to the beginning where I have to log in again, and start Captcha again. Can anybody suggest anything please?

I need proof of purchase and proof of usage but live chat is not connecting me to any of advisors.. what to do now

Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data

I see the Rugby area is suffering the usual issues of constant data and calls dropping out and back in yet again. Been like this for over a fortnight now and getting a bit tiresome tbh. I suppose all this nice weather is now to blame after all the horrible weather. Is the air too warm for the waves? 🤪 Is there a Goldilocks paradox where it's 'just right' ?