Skip to main content
Solved

do i need to cancel my old plans

  • February 21, 2026
  • 17 replies
  • 100 views
S
Active Contributor

Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

Best answer by WelshPaul

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

 

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

  1. Upgrade Your Existing Account
    If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.

  2. Port Out and Back In (Triangle Port)
    If you need to move your number to a different iD Mobile account, you'll need to:

  • Port your number out to another network (using a PAC code).
  • Once the number is active on the other network, request a new PAC code from them.
  • Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

17 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • February 21, 2026

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

 

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

  1. Upgrade Your Existing Account
    If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.

  2. Port Out and Back In (Triangle Port)
    If you need to move your number to a different iD Mobile account, you'll need to:

  • Port your number out to another network (using a PAC code).
  • Once the number is active on the other network, request a new PAC code from them.
  • Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 22, 2026

Need help don't know what to do with my pac code 

S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 22, 2026

Hi my pac code not working 

M
iD Mobile Employee
Forum|alt.badge.img+2
  • Marquerita T
  • iD Mobile Employee
  • February 22, 2026

Hi ​@Sonia goldsbury. Kindly confirm if you are going to follow the triangle port method?

 

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
iD Mobile Employee
Forum|alt.badge.img+2
  • Marquerita T
  • iD Mobile Employee
  • February 22, 2026

Hi ​@Sonia goldsbury. Has it perhaps expired?

 

PAC codes are only valid for 30 days. If so. please reach out to us directly via Live Chat on https://www.idmobile.co.uk/live-chat.

 

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 22, 2026

It shouldn't be expired only ask for it today

Anneline M
iD Mobile Employee
Forum|alt.badge.img+1
  • Anneline M
  • iD Mobile Employee
  • February 23, 2026

Hi ​@Sonia goldsbury, 

 

Thank you for getting in touch. 

 

As mentioned by ​@WelshPaul, our systems do not allow us to port numbers internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

 

The old mobile number can be transferred to a different network provider and then it can be transferred back to iD Mobile onto the new plan which is a triangle port.

 

Thanks, 

Anneline

The iD Mobile Team

 

 

S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 26, 2026

I was on the phone call with id on Monday for 40 min told me everything was transfer over my old number to my new account 

M
iD Mobile Employee
Forum|alt.badge.img+5
  • Michael Z
  • iD Mobile Employee
  • February 26, 2026

Hi ​@Sonia goldsbury 

 

Was this taken as an upgrade? If it was an upgrade, your number would be linked to the new plan.

If, however, this was a new plan rather than an upgrade, we won’t be able to transfer the number, as our system does not support iD Mobile–to–iD Mobile number transfers.

Was this regarding the call you were on Monday?

 

Michael Z

 

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 26, 2026

So I will have to cancel my account because I got 2 and I don't need 2 so I will have to cancel my number want I need it which I had for 5 year this is unbelievable who can't transfer number between same company 

Gemma M
iD Mobile Employee
Forum|alt.badge.img+7
  • Gemma M
  • iD Mobile Employee
  • February 27, 2026

Hi ​@Sonia goldsbury,

 

If you are not wanting 2 plans, then yes, you would need to cancel one of them. What I can suggest is contacting our customer service team on Live Chat, https://www.idmobile.co.uk/live-chat, they will be able to assist you with this query accordingly. 

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 27, 2026

My app isn't working keep kicking my out and they no update for it 

M
iD Mobile Employee
Forum|alt.badge.img+2
  • Marquerita T
  • iD Mobile Employee
  • February 27, 2026

Hi ​@Sonia goldsbury. Have you tried uninstalling the app and then reinstalling it? This often resolves issues where the app keeps logging you out or not updating correctly.

 

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • February 27, 2026

Yes that the first thing I did but it still the same keep kicking me out all the time 

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • WelshPaul
  • Platinum 
Contributor
  • February 28, 2026

Use the website to view and manage your account.

https://idmobile.co.uk

 

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Active Contributor
  • Sonia goldsbury
  • Author
  • Active Contributor
  • March 3, 2026

Hi need help setting up bank details it will not let me on the app keep kicking me out 

Anneline M
iD Mobile Employee
Forum|alt.badge.img+1
  • Anneline M
  • iD Mobile Employee
  • March 4, 2026

Hi ​@Sonia goldsbury, 

 

Thank you for reaching out. We’re sorry to hear that you’re experiencing an issue setting up your direct debit details.

 

Kindly please try logging in to your account via the website as well and follow the steps in the link below:

 

If you still experience an issue setting up your direct debit please do let us know.

 

Thanks, 

Anneline

The iD Mobile Team 

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement