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do i need to cancel my old plans

  • February 21, 2026
  • 7 replies
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Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

Best answer by WelshPaul

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

 

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

  1. Upgrade Your Existing Account
    If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.

  2. Port Out and Back In (Triangle Port)
    If you need to move your number to a different iD Mobile account, you'll need to:

  • Port your number out to another network (using a PAC code).
  • Once the number is active on the other network, request a new PAC code from them.
  • Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

7 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • February 21, 2026

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

 

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

  1. Upgrade Your Existing Account
    If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.

  2. Port Out and Back In (Triangle Port)
    If you need to move your number to a different iD Mobile account, you'll need to:

  • Port your number out to another network (using a PAC code).
  • Once the number is active on the other network, request a new PAC code from them.
  • Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.


  • Author
  • Active Contributor
  • February 22, 2026

Need help don't know what to do with my pac code 


  • Author
  • Active Contributor
  • February 22, 2026

Hi my pac code not working 


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  • iD Mobile Employee
  • February 22, 2026

Hi ​@Sonia goldsbury. Kindly confirm if you are going to follow the triangle port method?

 

~Marquerita


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  • iD Mobile Employee
  • February 22, 2026

Hi ​@Sonia goldsbury. Has it perhaps expired?

 

PAC codes are only valid for 30 days. If so. please reach out to us directly via Live Chat on https://www.idmobile.co.uk/live-chat.

 

~Marquerita


  • Author
  • Active Contributor
  • February 22, 2026

It shouldn't be expired only ask for it today


Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • February 23, 2026

Hi ​@Sonia goldsbury

 

Thank you for getting in touch. 

 

As mentioned by ​@WelshPaul, our systems do not allow us to port numbers internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

 

The old mobile number can be transferred to a different network provider and then it can be transferred back to iD Mobile onto the new plan which is a triangle port.

 

Thanks, 

Anneline

The iD Mobile Team