Hello ​@tommyp1234 

Thank you for reaching out to us here on the community. 

We are very sorry to hear you are experiencing issues when using data, this is not the level of service we aim to provide. 

Can you please confirm the make/model of your handset and if the issue happens in a particular location or all over? 

If it is mainly in one location and you feel comfortable in doing so, please share the full postcode. 

Thanks, 

Nat 

At my home address, NG3 1JL and across most of the city too. There’s only certain places where it works okay. I’m currently paying for a LYCA eSIM. I’m using it right now to type this message. It works lightning fast. I shouldn’t have to pay for that.

Thank you for your reply ​@tommyp1234 

I have taken a look and the signal for 4G is showing strong for both indoor and outdoors.

There are also no issues reported in the area. 

What is your handset make/model please? 

Thanks, 

Nat 

Brand new iPhone 14, bought at the same time when I signed up for ID mobile I got the phone as well, a sim + phone deal 

Hey there ​@tommyp1234, thank you.

Have you tried resetting your network settings please?

Also, is the issue only with data?

Thanks,

Tyler

The phone aspect works fine (texts and calls) - it’s the data that is the issue. Yes I have tried resetting my network settings, removing/reinserting the sim, resetting my phone, toggling data on and off etc. it’s the ID mobile connection, I know this because the phone is brand new and, when using an eSIM, like now, the internet connection is fine. 

Hey there ​@tommyp1234, sorry to hear that.

So to confirm, are you using a physical or eSIM with us please?

Thanks,

Tyler

Hi tyler

if you find my previous message on this exact thread, you will see where I explain the Situation 

“At my home address, NG3 1JL and across most of the city too. There’s only certain places where it works okay. I’m currently paying for a LYCA eSIM. I’m using it right now to type this message. It works lightning fast. I shouldn’t have to pay for that.” 
 

meanwhile I have a physical ID sim that has awful internet connection that I’m paying for and locked in to a 24 month contract. It’s a joke in all honesty. I’m going to continue paying for lyca E-sim, until either you sort my internet out or I terminate my contract and use Lyca permanently as they actually work. 

It’s been more than 2 weeks since I raised this issue with you and the point that you and your team are at currently is someone asking me to confirm what we’re even talking about as they can’t be bothered to go through the thread. It’s woeful. It’s appalling. 16 days into the investigation and you’ve got nowhere near sorting out my internet. This is the worst phone company I’ve ever experienced. Im so angry that nuts not being sorted and I’m so angry that there’s no one I can phone, I’ve phoned curry’s again today and they pass my over to your stupid automated service. And you guys on here don’t even know what we’re talking about 

Thank you for your reply ​@tommyp1234 

We would be happy to raise an investigation with our support team. 

This would involve sending you over a private message to take some further details. 

Are you happy to proceed? 

Thanks, 

Natalie