I have recently joined iD
i have never had an issue phoning anyone before but when i ring out i have no ring tone - just silence until they answer!
this is so off putting and annoying!
I’ve googled obviously and tried all the tips bur nothing works !
when the same people ring me i can hear a ringtone to answer it. ( as can they when i ring them .. its just my handset that can’t hear the phone ringing)
has anyone else had this issue?
do I perhaps need a new sim card ?
thanks
+9Hi
I’m really sorry you’re experiencing this, I understand how annoying it is when you can’t hear the dialling/ringing tone when calling out, even though the call connects.
Since you recently joined iD Mobile, please try these checks first:
Restart your handset
Go to Settings → Sounds and check ringtone/volume is not muted
Turn Airplane Mode ON for 30 seconds → OFF
Check for any software updates on your phone
Test the SIM in another unlocked phone if possible (to rule out SIM fault)
The fact that you can hear the ringtone when receiving calls suggests the network is working, and this may be handset audio or call tone settings rather than the SIM.
If the problem continues, please send me your phone model o I can check further for you.
Lamiya
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