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New Contributor
March 5, 2026

im not receiving incoming calls

  • March 5, 2026
  • 5 replies
  • 53 views

I’m not receiving any incoming calls

    5 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    March 5, 2026

    Make sure that VoLTE is enabled on your device.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    March 6, 2026

    I’m on a iPhone 16c so it’s not that

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    March 6, 2026

    Hi ​@StephenGGG 

    Please check if your mobile number is correct under settings. 
     

    1. Open Settings → Phone → My Number.
    2. Update the number to the one you wish to keep. Note that it may not save immediately.
    3. If the change does not save, please follow these steps:
    • Open the Settings app and tap General.
    • Scroll to the bottom and tap Reset.
    • Select Reset Network Settings, enter your passcode if prompted, and confirm the reset.

    This process should help ensure your number is updated correctly.

    -Owethu

    New Contributor
    March 6, 2026

    Ive done that and still all incoming calls are going straight to voicemail 

    iD Mobile Employee
    March 8, 2026

    Hi ​@StephenGGG ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.