insurance

Forum|Forum|5 months ago
March 6, 2026
6 replies
275 views

Just got the 26ultra from id but unsure if insurance is included with the monthly plan??

Best answer by Marquerita T

Hi @Rachael Stephen.

Thank you for your po post. As mentioned by @Decembersangel72 insurance isn’t included as standard with iD Mobile plans. You do receive a 12-month warranty with your handset, but this only covers mechanical faults and does not include loss, theft, or accidental damage.

If you do want cover for those situations, you would need to arrange separate insurance through a third-party provider, your bank account benefits, or your home contents insurance. It would be best to contact those providers directly to check what cover you may already have or what options are available to you.

Thanks,

Marquerita

The iD Mobile Team

Decembersangel72

Gold Contributor

Hi @Eddie.s8

No, insurance is generally not included as a standard feature in iD Mobile phone plans. While they provide a 12 month warranty on handsets, you will need to arrange separate insurance for loss, theft, or accidental damage.

Key Details Regarding Protection:

Warranty vs. Insurance: iD Mobile offers a 12-month warranty for new and refurbished phones, covering mechanical faults but not damage or theft.
Third-Party Options: You may be covered by your bank account, home contents insurance, or a separate provider.

Hope this helps x

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E

Eddie.s8Author

New Contributor

Thank you.

Gemma M

iD Mobile Employee

Hi @Eddie.s8,

Glad that @Decembersangel72 was able to answer your question, however if you do need further assistance, please do not hesitate to reach out to us again.

Regards,

Gemma M

The iD Mobile Social Media Team

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R

Rachael Stephen

New Contributor

How do I find out od im paying for insurance

E

Eddie.s8Author

New Contributor

Thanks all appreciated , turns out paying extra 13£ for it .

M

Marquerita TAnswer

iD Mobile Employee

Hi @Rachael Stephen.

Thank you for your po post. As mentioned by @Decembersangel72 insurance isn’t included as standard with iD Mobile plans. You do receive a 12-month warranty with your handset, but this only covers mechanical faults and does not include loss, theft, or accidental damage.

If you do want cover for those situations, you would need to arrange separate insurance through a third-party provider, your bank account benefits, or your home contents insurance. It would be best to contact those providers directly to check what cover you may already have or what options are available to you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.