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Question

I havent recieved esim! URGENT

  • July 31, 2025
  • 1 reply
  • 60 views
S
Community Member

I ordered an esim yesterday and I havent recieved a confirmation email nor have I recieved my esim. I do not remeber seeing a refrence number but I do have a picture of the last 4 digits of the account number. Additionally I know the phone number, and adress I had listed. I worry I input the email incorrectly.

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • July 31, 2025

    Hi ​@Sulayman12 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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