I havent recieved esim! URGENT | iD Mobile Community
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Question

I havent recieved esim! URGENT

  • July 31, 2025
  • 1 reply
  • 55 views

I ordered an esim yesterday and I havent recieved a confirmation email nor have I recieved my esim. I do not remeber seeing a refrence number but I do have a picture of the last 4 digits of the account number. Additionally I know the phone number, and adress I had listed. I worry I input the email incorrectly.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • July 31, 2025

Hi ​@Sulayman12 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom