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Joined ID, Provided PAC code and requested Esim

  • March 5, 2026
  • 1 reply
  • 14 views
D
Community Member

I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.

I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in?

 

Thanks,

Danny

Best answer by Gemma M

Hi ​@Dannysto 

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

      1 reply

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+6
      • Gemma M
      • iD Mobile Employee
      • Answer
      • March 5, 2026

      Hi ​@Dannysto 

       

      I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

       

      For Android:

      • Open Settings
      • Tap General Management
      • Tap Reset
      • Select Reset network settings

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new number
      • Tap Save

      Then follow these steps to refresh iMessage:

      1. Go to Settings
      2. Tap Messages
      3. Turn iMessage OFF
      4. Go to Settings > General
      5. Tap Reset
      6. Choose Reset Network Settings
      7. Once your iPhone restarts, go back to Settings
      8. Tap Messages
      9. Turn iMessage ON again

      Your iPhone should now recognise the new SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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