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Joined ID, Provided PAC code and requested Esim

  • March 5, 2026
  • 3 replies
  • 185 views
D
Community Member

I have just joined ID mobile via mobiles.co.uk, when I placed the order I have selected the earliest possible port in date that was available which was the 11th and provided my PAC.

I requested the order with an Esim, I have been accepted and recieved the QR code and activated the Esim however I have no service. I understand I wont get my number until the 11th but do I not have a temporary number on the esim until my number ports in?

 

Thanks,

Danny

Best answer by Gemma M

Hi ​@Dannysto 

 

I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

 

For Android:

  • Open Settings
  • Tap General Management
  • Tap Reset
  • Select Reset network settings

For iPhone:

  • Go to Settings
  • Tap Phone
  • Tap My Number
  • Delete the old number
  • Enter the new number
  • Tap Save

Then follow these steps to refresh iMessage:

  1. Go to Settings
  2. Tap Messages
  3. Turn iMessage OFF
  4. Go to Settings > General
  5. Tap Reset
  6. Choose Reset Network Settings
  7. Once your iPhone restarts, go back to Settings
  8. Tap Messages
  9. Turn iMessage ON again

Your iPhone should now recognise the new SIM and verify your number.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

      3 replies

      Gemma M
      iD Mobile Employee
      Forum|alt.badge.img+8
      • Gemma M
      • iD Mobile Employee
      • Answer
      • March 5, 2026

      Hi ​@Dannysto 

       

      I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

       

      For Android:

      • Open Settings
      • Tap General Management
      • Tap Reset
      • Select Reset network settings

      For iPhone:

      • Go to Settings
      • Tap Phone
      • Tap My Number
      • Delete the old number
      • Enter the new number
      • Tap Save

      Then follow these steps to refresh iMessage:

      1. Go to Settings
      2. Tap Messages
      3. Turn iMessage OFF
      4. Go to Settings > General
      5. Tap Reset
      6. Choose Reset Network Settings
      7. Once your iPhone restarts, go back to Settings
      8. Tap Messages
      9. Turn iMessage ON again

      Your iPhone should now recognise the new SIM and verify your number.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        L
        New Contributor
        • Loucity
        • New Contributor
        • April 17, 2026

        I have joined id mobile and recived a sim. I got a pac code from o2, passed it on to id and asked to be connected on Thursday at 10am, it is now Friday 11.40 i am still on my old o2 sim how long should expect to wait to have my new sim activated.

        M
        iD Mobile Employee
        Forum|alt.badge.img+5
        • Michael Z
        • iD Mobile Employee
        • April 17, 2026

        Hi ​@Loucity 

         

        I've just sent you a private message to help get this sorted.

        To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

        You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

        I'll speak to you there.

         

        Thanks.

        Michael Z

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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