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order

  • July 20, 2025
  • 3 replies
  • 64 views
S
Community Member

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

Best answer by Tyler C

Hey there ​@Szaka, you typically received order confirmation within 24-hours, subject to the usual credit and security checks, and stock intake.

 

Have you received anything via email now?

 

Thanks,

Tyler

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 21, 2025

    Hey there ​@Szaka, you typically received order confirmation within 24-hours, subject to the usual credit and security checks, and stock intake.

     

    Have you received anything via email now?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    C
    New Contributor

    Iv placed an order n it has text to say thanks for order n I will receive an email with order on but it’s been 2 hours n I still haven’t received an email 

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 5, 2026

    Hi ​@Curtisallen20011,

     

    I am so sorry to hear of your order query, kindly contact point of sale to get an update on your order, however we do normally recommend waiting at least 24 hours to receive order confirmation. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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