order

Forum|Forum|1 year ago
July 20, 2025
3 replies
142 views

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

Best answer by Tyler C

Hey there @Szaka, you typically received order confirmation within 24-hours, subject to the usual credit and security checks, and stock intake.

Have you received anything via email now?

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hey there @Szaka, you typically received order confirmation within 24-hours, subject to the usual credit and security checks, and stock intake.

Have you received anything via email now?

Thanks,

Tyler

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C

Curtisallen20011

New Contributor

Iv placed an order n it has text to say thanks for order n I will receive an email with order on but it’s been 2 hours n I still haven’t received an email

Gemma M

iD Mobile Employee

Hi @Curtisallen20011,

I am so sorry to hear of your order query, kindly contact point of sale to get an update on your order, however we do normally recommend waiting at least 24 hours to receive order confirmation.

Regards,

Gemma M

The iD Mobile Social Media Team

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