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Question

can't send text (sms) messages after number being ported

  • March 5, 2026
  • 1 reply
  • 2 views
H
Community Member

I recently got a new iphone. My number was ported yesterday (over 24 hours ago)

I can make calls and receive them on my old number as expected.

 

I am unable to send text messages, it just immediately comes up with ‘Not delivered’. I am also sending them to a number which should be sent as imessage, but it doesn’t even try.

 

I have updated my number in settings, and restarted and switched imessages off and on.

 

How can I send texts?

 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 5, 2026

    Hi ​@Harriets1070,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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