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persistent problem

  • March 6, 2026
  • 1 reply
  • 8 views
O
New Contributor

I am writing to report a persistent problem with my internet service that has been ongoing for over two weeks

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • March 7, 2026

    Hi ​@omar2014hamza,

     

    I'm really sorry to hear you're experiencing issues with your internet. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

    For iPhone:

    • Go to General, scroll down and click reset or transfer iPhone.
    • Reset
    • Reset Network Settings.
    • Once the iPhone is open.
    • Go to Settings
    • Messages Turn ON iMessage.


    This will recognize the sim and have it verified.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

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