I recently switched from Lebara to ID Mobile. I gave my PAC code, original phone number, ID number and transfer number over and scheduled the switch for 3rd March (today). I got to the success page at the end of the form but didn’t receive any confirmation via email/text. Now it is the switch date, my Lebara sim has ended, now stating no service, but when I enter the ID mobile sim, it says ID but has been without signal for hours.

I’m unsure if I’ve done something wrong -- I don’t think the switch has been successful, however can’t look into it/activate the new sim(?) as I have no service on either sim cards to receive the text verification code to log in!

Any assistance would be really appreciated as I can’t receive any calls, texts or work log-ins! I’ve tried with the chatbot but no help.