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No signal on new ID sim after switch

Forum|Forum|6 months ago
March 3, 2026
12 replies
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I recently switched from Lebara to ID Mobile. I gave my PAC code, original phone number, ID number and transfer number over and scheduled the switch for 3rd March (today). I got to the success page at the end of the form but didn’t receive any confirmation via email/text. Now it is the switch date, my Lebara sim has ended, now stating no service, but when I enter the ID mobile sim, it says ID but has been without signal for hours.

I’m unsure if I’ve done something wrong -- I don’t think the switch has been successful, however can’t look into it/activate the new sim(?) as I have no service on either sim cards to receive the text verification code to log in!

Any assistance would be really appreciated as I can’t receive any calls, texts or work log-ins! I’ve tried with the chatbot but no help.

Best answer by Marquerita T

Hi @dors88888.

Thanks for letting us know. To help your iPhone reconnect to the network and verify your iD SIM, please follow these steps carefully:

Go to Settings → Phone → My Number

Delete the old number and enter your new number, then tap Save

Go to Settings → Messages and turn iMessage off

Go to Settings → General → Reset → Reset Network Settings

Once your iPhone restarts, go back to Settings → Messages and turn iMessage on

This process will help your phone recognize the new SIM and verify it with the network.

Please let us know how it goes once you’ve tried this.

~Marquerita

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New Contributor

No signal at my knew hause

iD Mobile Employee

Hi @Daiga Dzirkale.

Thank you for your post. I’m sorry to hear you’re getting no signal at your new house.

To help us look into this, could you please share your full postcode?

Thanks,

Marquerita

The iD Mobile Team

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